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June 2024 by Dustin Milbrath
Booked a King bed room, Joanna switched me to a 2 queen room without asking, went back to the front desk and Joanna told me they over booked Kings and didn’t offer any sort of compensation for the downgrade. She really seemed like she didn’t care at all.
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June 2024 by Kim Dilky
The room was freezing when we got there. Took 4ever to get the heat turned on. Water in the shower was tepid at best. Lighting in the bathroom was horrible. Not bright at all. Could use a grab bar in the shower. That is handy for everyone, not just elderly. I'm not impressed with the property. Breakfast was not to my liking, but the appetizers were awesome. Wings, crab dip, cheese curds were outstanding
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May 2024 by Teryn Jones
This was really a shame I even have to do this. If you can stay at another Marriott or another hotel in the area, do so just to avoid staff that don’t care about follow-through.I was here for a quick wedding weekend. I flew in late Friday night and checked in. The front desk worker was lovely at first - friendly, helpful, and kind. My friend and I had separate rooms so we went on to our separate floors. I immediately noticed the air in my room was off - I went to the unit and saw it was set at 58 degrees and reading 73 degrees. That tells me someone knew it was messed up and tried turning it down to try to get it to work instead of informing the front desk. I turned the unit off, set it at a normal temperature and it never kicked on. Clearly the unit was broken or dusty, or frozen.I figured I was just down so the front desk would remember me from 5 minutes ago and I could see what resolution could come from this. It was 11:00pm - I wasn’t expecting a service guy. I was hoping for a fan or an offer for a new room if they weren’t full. I was met with the same front desk lady. I explained the issue and she had no response. Literally - no sorry, no resolution - she didn’t speak. So I continued and asked for a fan. She said, “we don’t give fans to guests.” She also never offered to move me. I was shocked at the mood switch from 5 minutes prior that I didn’t ask for a new room (the only lesson I’m taking from this is clearly I have to be more assertive) and just asked if someone could look at it tomorrow. She took my room number down and said they’d do just that and said, “thanks.” Again, no “sorry that’s happening,” or “we’ll get that fixed asap!” She was the same person, but it was like Dr. Jekyll and Mr. Hyde.I slept that night in a very stuffy hotel room. Finally the next day I went down and asked for a Supervisor who was not on duty (supposedly). A different front desk worker assured me they were going to look at it and I finally asked to move rooms, to which they did grant me.I was told when a manager/supervisor would be in 4 different times - either their communication is off or they were giving me the runaround because they knew I wanted a refund or discounted rate for the absolutely terrible human decency that was Friday night. I even left my phone number to have them call me - no avail. Clearly I’m paying full price for some poor service, so the only thing I can do is share my experience. Again, it was a lesson for me that kindness and understanding doesn’t always get you far - you have to be assertive because people will let you down no matter how persistent you try to be.
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May 2024 by Patricia Semborski
Room was exceptionally clean and fresh. Beds were comfortable. There was a small refrigerator in the room. Front desk people were very pleasant, knowledgeable, and quick. Check in was a breeze. Our stay was very pleasant.
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May 2024 by Corey Gregory
This was the worst stay by Marriott yet. I was very disappointed. The staff was unprofessional and unknowledgable. Had to call the manager late at night. Who refused to make things right and refused to speak with me. I paid for the room in advance. Same as I had done 3 days early at another Marriott in Colorado. They wanted me to add another card on file for incidentals. Took me a couple hours to check in. Then I got charged for a incidental that no one could tell me what for. When I checked out there was nothing wrong. I am very upset with marriott at the moment. I do not recommend them to anyone at all!!!
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April 2024 by Tru Blu
I recently stayed in this hotel after we celebrated my grandmothers 80th birthday party. I hadn't intended to book a room, but I did so at the last minute as we were tired. Upon checking into my room, 1 of the complimentary water bottles had been used. Them when my daughter went to use the restroom, there was hair in the toilet. I mentioned this to the front desk staff who only offered to tell housekeeping. Like seriously, that's the best you can do? I was very disappointed in this level of customer service and the cleanliness of the room. Not to mention the walls are horrible. I heard people talking loudly all night. I dont think I will ever rebook this hotel.
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March 2024 by Deborah Nice
Wonderful room to have the baby shower
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March 2024 by Jennifer Pickel
A nice room and a good location. Coffee in the lobby would be a huge plus.
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March 2024 by Gabriella Beeks
Terrible!!!! Front desk worker was no help!!
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March 2024 by Andrew Mayberry
Hotel is fine. Food was OK. Another visitor said the ribs were good.
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January 2024 by Scott Mohr
Restaurant is quite good.
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December 2023 by Alex Mireles
The staff are great and the rooms are nice. The beds and pillows leave a lot to be desired,
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December 2023 by Christopher Wysong (Chris)
This was perfect! The staff were super friendly and checkin was fast and easy. The room was clean and I slept like a baby :)
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November 2023 by Wendy Lange
Terrible service. I was never able to reach the front desk or room service from my room phone. It just rang and rang and I tried over 4 times. I finally called from my cell phone to the main hotel number to get a person to answer me. Food was not worth the price at all from the restaurant. My soup came in a coffee cup which was extremely too salty. The Caesar salad was iceberg lettuce with too much dressing. I also asked if I were to stay another night what the rate would be,. I was offered same rate, no discount even after I asked. I ended up so frustrated I booked another hotel for my next night.Safety: No one answered the phones from my room phone. Ever.
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October 2023 by Joe Knill
Great place to stay. Comfortable beds and nicely decorated rooms.
