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January 2024 by Love Johnson
Nina is the best. Everything I needed help with she had the answer and she is also very kind and patient.
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November 2023 by PJ Becker
Ernie and Nina were great! Helpful and friendly.
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October 2023 by Susanne Huxsahl
If you are looking for both affordable and clean storage, look no further than Storage-Mart. I have been with them for a few months, and I am very pleased. They answer the phone promptly, and are very responsive to any questions I have asked. The storage facility is very clean and well-managed. I had to E-Mail something to them, and they responded immediately that they had received it. That is fantastic customer service at its finest. There is someone in the office for six days during the week, and that is great service The hours of operation are perfect. I am very happy with my climate-controlled storage unit. I have corresponded with Sharon, and she is just wonderful to communicate with and answered all my questions. If you are looking for a clean, well-lit, and beautifully-maintained storage facility, I highly recommend Storage-Mart. Storage-Mart has exceeded customer satisfaction expectations. Thank you.
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September 2023 by Dayshana Davis
Nina is very kind. She has great communication skills keep up the good work.
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August 2023 by Anthony Wilson
Wish I could recommend this place, but there seems to be a disconnect from customers to the owners/ management.I rented two units, and have struggled with communication as they've been going through new software and online updates that fail to complete. I know i personally had tried over a dozen times during this rollout to access my account and the website locked up. I also, would warn of the admin fee you will be charged, see notes below if interested. In short, I'm a little over a month into renting, and although the jury is still out, there are signs that I will be price gouged by the time I move out. Will update this review as time progresses and if things change before I move out.Good luck.If you rent a second unit and dont cancel, you will be charged an additional $25 admin fee. To discuss these details you will be on hold and or transferred multiple times. The Megal site i have rented from has frequent issues with the access garage door being broken. In fact, bay that connected the building my units are in has two doors, and one of the two is always broken, and sometimes both are broken.
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August 2023 by Chi Niemeyer
Actually, if I could give it a 2.5, I would. Now don't get me wrong, the ladies in the office are amazing. 100% Aside from the garage door being broken like once every 2ish weeks, I really like the location and units. HOWEVER, I stopped my automatic payments for everything 2 months ago due to being out for surgery for about 2 months. Last month I went on and paid for my storages online. The next day I realized they took out an additional 300. (Which is both of my storages combined) yes my payment went through. I doubled checked everything. It was their fault. It took them a month to get it back. So I decided to pay it in person for awhile. I paid it yesterday, lol today there was a 300.00 charge from them on my card. The customer service crew are nice and helpful, but their financial dept needs to get it together!
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June 2023 by Steven Wandel
Great storage rates and specials. They are friendly and try to help as much as possible with any issues that come up. The main issue I see is that the garage doors are often broken sometimes to the fact you can't even get into your storage area section of the building or there is only one functioning and you have to wait a bit until someone else is done. This is major downfall and it seems to take them forever to get them fixed. It's like they delay getting them fixed or just don't want to. It's really inconvenient at times. Just be aware of this while renting from them.
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May 2023 by Jamie Kornel
Since this place has been under new management it has rapidly declined! The heat is not on at times even in winter (we are paying for heat!), it's dirty, you can't talk to anyone but the front office people, (so good luck resolving issues) rent keeps going up and up without notice or reason, and one if not both garage doors are broken most of the time!
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April 2023 by Latesha Davis
I am a very happy new customer of Store Space. The website is very easy to navigate for reserving a unit and to get in touch with the office staff. The automated system quickly responds with next step instructions and office staff contact information. Nina is responsive, friendly and knowledgeable. The same goes for the after hours service. The building is super clean and attractive. The monthly cost of a unit is surprisingly affordable given the services of climate control, indoor storage and video camera security. There is not a long term contract commitment. I will recommend Store Space to all I know in need of the service.
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April 2023 by Hailey Perry
The environment was very clean & nina had very good customer service !
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March 2023 by Avironna Collins
Nina was very Helpful. EveryTime I’m present Nina will have a smile and good customer service skills. I appreciate the help she give.
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March 2023 by misha b
Great experience! Nina is very caring respectful and positive. Looking forward to continuing business with you guys In the future very clean and organized environment
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March 2023 by Jordan Newell
Nina was pleasure to work with. 100/10 very excellent customer service
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January 2023 by Debbie Fell
The mgr was very attentive and worked with me to get the best deal. This place is VERY clean and would highly recommend it. They have the best deals out there.
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December 2022 by Miss IPW
I hope corporate sees this when the summer month was here I was happy it was cold but u guys never changed the heat onFrom coming into storage working sweating and being cold we just got cases of pneumonia because the weather has been under 40° and they won’t have it warm inside the place it’s still set on freezing inside when u pay for climate control you should not catch a cold moving your items or have to wear a snow suit to be warm^*thx..for reading corporate.. pls see to it that the heat is changed on it’s too cold to have the aC blowing at 60° in the winter when it’s ❄️ and 20 below zero it’s going to get colderAnd they do need help sweeping and mopping the areas by the units and in the main lobby garage door where the carts are ..I don’t know who’s putting things all over their floors but definitely needs a mopping cleaning I’ll keep the 1st review up because I’m not like thatBut everyone that comes in when I’m here complains about being cold pneumonia is a law suit too :( corporate needs to be careful1st review Destiny and Nashana Are wonderful reps they helped me handle all my concerns and storage needs professionally in a timely manner, and Dave the owner was very cool to work with & takes care of business, one thing I love additional about there storage is when they say it’s climate controlled it really is a great temperature that’s what is needed for the summer months ..thx for being good representatives of good customer service.. keep it up ??
