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April 2024 by .
Package delivered to my address by mistake on a Friday morning. Neither the number nor street name match mine, I talked to the overseas call center about 30 minutes after mis-delivery, was given a case number and told the package would be picked up (thought the same day). In the early evening, I called back, saying the package was still out on the porch, with rain expected that night and following day. They said package would be picked up the next day (Saturday). I covered box with plastic to protect it from rain. Cut to Saturday afternoon and box not picked up. Called back to call center and told It would be picked up on Monday. Today is Monday and just spotted a FedEx Ground truck pull away, after dropping off across the street; the mis-delivered package still is on my porch. Of course, tracking of that shipment shows completed delivery last Friday, with picture of it at my door. These Ground routes are privately-owned and not operated by FedEx, but you would think that FedEx still is responsible for service. There is no way to directly contact the local distribution center,
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March 2024 by ebonyjavan
Update 3/18/2024 They did it again. Said the package was delivered on Saturday which is impossible because my job is open Monday-Friday. I am now 100% sure they steal packages at this location. If I could give 0 stars I would. When you attempt to call you’ll get connected to someone overseas. My package has been sitting at this location for 2 weeks. I honestly think they are stealing packages. Update: Now their telling me my package is lost file a claim with the shipper. Please shut FedEX down. Update they did it again package said it was out for delivery for 2 days now they stop scanning it. I was told by upper management not to look forward to receiving my package as I probably won’t. Are you freaking kidding me. I still haven’t received my package from 11/24 and now they do the same thing with a different package. This company has cost me a lot of money. I filed a complaint with BBB.
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March 2024 by tyler devillers
It's harder to get in this place than an airport or even the courthouse especially if you work there
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March 2024 by Tim Kern
They have lost or delivered packages to the wrong place multiple times in last few months and the customer support is a run around. No help and now the packages I ordered is gone and I’m stuck replacing them. Also attached is the photo the driver sent.
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March 2024 by Alec Richmond
Would give 0 stars if possible. Packages from this location consistently delivered to wrong addresses. Avoid fedex at all costs
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February 2024 by Mary Aschenbrener
Why do the even bother with a delivery window?
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February 2024 by Rishit Arora
Stealing my stuff again and again.These people didn’t deliver my shipment for the second time. First time i filed a claim and reordered stuff. Stole my stuff again! Same items. I ordered milwaukee tools and boxes have Milwaukee tools written on it and therefore becomes target for fedex staff.Shame !
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February 2024 by Beth S
Fed Ex is trash as a whole, but especially the Menomonee Falls hub. Packages get held up consistently, Tracking says "out for delivery" even when it is actually just sitting overnight on a truck for multiple nights in a row. My latest experience includes a package that was supposed to be delivered on a Monday, not arriving until Friday (The day I left for a weeks vacation) due to it being "put on the wrong truck". So do you think Fed ex would go out of their way to atone for their error? LOL NOPE I spent Thursday speaking to multiple customer service "agents" who were all unhelpful. One even simply put me on hold and never came back on the line. Despite tracking saying it would be delivered by end of day on Thursday, I learned that it was sitting locked up in a truck at 2pm with no plans to go out for delivery until Friday. Luckily a neighbor was able to bring it in on Friday but I did not have my item for my trip. I am to the point where I will no longer order from companies who use Fed ex.
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February 2024 by Karin Raiten
Package required a signature but it was damaged so the driver set it on my porch and drove off without getting a signature. Fed Ex is the worst. Doorbell cam caught it all.
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February 2024 by Seth Snyder
Never get packages on time and when they don't come on time they get "lost" awful facility. This location is a black hole for your packages
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December 2023 by Erica Erica
Menominee falls location delivers to my home. Unfortunately they have been terrible with on time delivery or delivering all the packages. Not one time within 3 years. Have they been able to be efficient with my packages. Something that should have been at my house 2 days ago. Truck driver should be held accountable if it's repetitive.
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December 2023 by Jonathan Belcourt
Same as the rest of the reviews. This place is terrible. It says they attempted to deliver 2 days in a row. Yet I've been home all day, no doorbell ring, and no note left. Genuinely hope this place closes. Raise your wage so people do their job please!
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December 2023 by Danielle Jones
I hate that companies use FedEx EVERY TIME I have an issue with them and their system does NOT give accurate updates like UPS does. The system says they attempted to deliver a package yesterday but I wasnt home which is a lie as I was home all day and my package does not require a signature so I called and i was told it would be attempted today the 3rd which I then called cause the company I ordered from their website says now I will not get until the 5th!!! So I called FedEx again and they tell me I’ll get it the 4th FedEx get your stuff together and get an accurate system that can give proper updates and many people rely on shipment services to get their packages in time
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December 2023 by daniel parent
This DC is an absolute joke. I had multiple packages being delayed for multiple days. I really wish the company I order from would switch to UPS cause Fed Ex is an absolute joke. Really hard to run a business and depend on packages to make money when this joke of a DC can’t do the job they are hired to do
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December 2023 by Ethan Giorgi
Worst shipping company ever. They LOVE shipping packages to the opposite end of the world instead of your address. Packages always come damaged and late. Iv never had an on time delivery with FedEx. I cringe every time I order something and see it's being shipped with FedEx.
