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December 2023 by Audrianna Leonard
I moved to a new county recently and im so happy to be rid of this credit union! The member services representatives are rude and unwelcoming! I would rather put my money under my mattress then to bank with this institution!
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July 2023 by Brenda Winkelmann
Been there for years, friendly cashiers, very knowledgeable
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May 2022 by Eric Gebert
I’ve had nothing but great experiences with Focus’ Menomonee Falls location over the years. They’ve always been really friendly and helpful. I can’t recommend this CU enough!
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November 2021 by Pierre McDowell
Great service friendly staff
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November 2021 by Nabeela R.
Worst customer service. Didn't even try to assist with reimbursement when it was their app that messed up. Don't recommend working with them.
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March 2020 by Brian
What a lovely place. Very secure and safe. Friendly staff for sure.
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October 2019 by Katie Ish
Knowledgeable, honest, and fun staff. I have always felt comfortable here. You've got to trust your bank and they have proven worthy!
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February 2019 by Jeff Frailing
Good people, good service!
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January 2019 by Cor Neg
I use the shared banking here. I have absolutely no problems.
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November 2018 by Calendar Russell
By far the best choice to keep your money in Menomonee Falls.
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January 2018 by Erik Douglas
I have been a Member at Focus for many years. Location is great and the staff is always friendly and helpful! Very happy with the service.
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November 2016 by Colleen Kellen
This is by far the worst place to do business. At any point you go there they do not know what they are doing! The people are rude. They seem to forget who the customer is and are unwilling to help. Someone needs to change this. I have never been to a bank where they treat you so awful.
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September 2016 by Cayla B
I've been a member of focus for years, usually attend the one on 124 and Burleigh and never had an issue with any of the employees, they're all actually quite pleasant, friendly and helpful. Unfortunately the Menomonee falls location is a different story. I've been there a hand full of times and EVERY time everyone there has been beyond rude. I'm disgusted to be a member of a place that hires people who clearly hate their jobs and definitely don't take the time to say hi or bye to the members or make them even feel like "members"..I shouldn't have returned after dealing with the first ridiculous encounter but sadly this location is sometimes more convenient. I guess I'll go the few extra miles to the other location and get treated with respect..
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May 2015 by Amela O'Gorman
At Focus you are penalized for something that is out of your control. They will charge you a $15 card replacement fee if your account gets compromised. Being a victim of fraud is a painful enough experience that the additional fee is just wrong…
