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December 2023 by Chris M.
DO NOT BUY CARPET HERE! We scheduled 10-day carpet installation so we could have our new carpet by Christmas Eve (party). They called the morning of our installation to cancel! Go anywhere but here for carpet installation. So frustrating dealing with them.
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November 2023 by Karen D.
I wish I could give a zero. Do not ever buy appliances from this store. You will regret it. We bought a washer and dryer which was to be delivered in 5 days. We were supposed to get a call the night before for a delivery window. It never came. We called Home Depot early the day of the delivery and they said they were not responsible for delivery. They said that they would leave a message for the delivery service they contracted with to call us. The delivery team never did. At 10:01 AM we got a text that our appliances would be delivered between 10:03 and 1:30. I was in the hospital with my husband who was undergoing a medical procedure. We asked my son to run up to be there for the delivery. At 10:16 we received a text that the delivery team had arrived at 10:02 and left at 10:17. When I called the delivery company, the delivery team had said they waited for 45 minutes. Impossible. We returned home from the hospital at 10:25, so there was no way they waited for more than 20 minutes. I called Home Depot back and they said there was nothing they could do, that I should be happy because I got a good deal, and I had only waited 5 days for delivery, which I guess he thought was not long enough?. I called the delivery team and they said we would need to wait another week for delivery. Long story short, we cancelled the order, went to Grand Appliances in Germantown, paid $35 less for the exact same appliances, which were delivered free of charge two days later. Save yourself some trouble and go straight there.
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October 2022 by Ted J.
This is a tougher store to rate because the young lady that works the paint desk was awesome. She knew what to do at what temperature, at what humidity, where the sun location was, if there was lightning :-) Very knowledgeable and helped my wife with her painting project. But my friend is having an issue with the young lady that works the front desk. She wants an ID when returning an item, or gives bad gift card info, so I have to average this out to a 3 or 4 overall at home depot. I gave them 4 because their bathrooms are clean
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June 2016 by S Hausz
I always buy my annuals at Home Depot every year. My daughter bought me a dahlia plant there this year for Mother's Day and it died for some unknown reason. I have never had any plants die that I have purchased there in the past. I took the plant back to Home Depot and they refused to take it back.The manager did not even come to me and discuss the matter with me face to face. The plant may have been diseased for all I know.I will not be buying my plants there anymore as apparently they do not stand behind their products.
