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July 2025 by nereida cavada
Mac is the best pharmacist!
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June 2025 by Sara Chunmei
I couldn’t ask for better pharmacists than Mac and Lauren.
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June 2025 by Kelly B
Mac was so wonderful and very knowledgeable! Very pleasant to talk with! Thank you again Mac!
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June 2025 by Brieann Gannon
I got a call from the pharmacy on Appleton Avenue in Menomonee Falls to pick up my prescription and that insurance wouldn’t cover it, but I can use a discount code for it. I get to the pharmacy and the pharmacist said they can’t refill it and that I have to go to Walgreens or use a home delivery service. I asked why and how to do that and all the pharmacist would say is, insurance has reached out to me on this. I never received anything from insurance and my prescription will be empty in two days. I asked how do I change it over and he said my options were to call the doctor or Walgreens to switch it and that he couldn’t do that, can’t help me and can do nothing about filling my prescription. Even though he said he could with a discount code and to let him know which I wanted to do over the phone. I was willing to pay extra to get it today with the discount code he offered. He just said no and that it was my fault. Worst customer service ever.
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April 2025 by Bill David.
Lauren and Mac are both professional, competent, and caring pharmacists.
Pick n Save is fortunate they have these two working in the pharmacy.
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December 2024 by Gracie Arfstrom
Mac has to be one of the best pharmacists in existence. His memory is impressive - every time I’ve had a pick up, he has it at the counter ready to go and greets his patients by name. He is personable, and really knows his stuff!
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December 2024 by Jackie Colvin
Mac is incredible, and extremely knowledgeable. He interacts with everyone in a professional manner and really gets to know the entire family.
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September 2024 by Ken Handyman
Mac and Loren (the pharmacists) are simply amazing! They know their customers well and if they don’t, they strive to get to know their customers’ medical history well. One cannot overemphasize the importance of this characteristic. They are customer-focused and customer-centric. They are very polite, courteous, and friendly and completely conceal the stress they (must, I imagine) go through in their role addressing the needs and urgency their customers bring to them vs. all the other hoops they must jump through—including documentation, dealing with ill-informed people at medical offices, prescription approvals by pharmacy benefit managers, and the compliance requirements. I don’t know anything about their personal lives, but if they have any personal issues like every American does, they don’t show it on their faces or allow them to affect their personal behavior. They just take these things in stride and muddle through with poise and equanimity. They never get upset, and are always happy to talk to their customers.
They train pharmacy technicians and the full-of-nonsense entity that owns this business send the trained people elsewhere.
It’s very clear to the observant eye that they need support with a permanent tech, and more room in their pharmacy. This is a very busy pharmacy. The management recently approved them a ½-hour lunch break which they owed them for years on end.
Mac and Loren are so vital to my healthcare, and so well help me keep my health that I would never return to this pharmacy if they leave or are transferred elsewhere.
In summary, I can’t say enough about their professionalism. If (or if you’re fed up with another one) you want a great pharmacist at a pharmacy that has extended hours, is accessible via drive-through, and has a customer focus, then this IS the place.
i only hope their employers appreciate the value they bring to their business and the community they serve.
PS. Neither is related to me in any manner, and I have no conflicts of interest. I only write compliments that I mean.
This is an addendum from 9/6/24:
My wife and I went there to get our flu shots. Getting an appointment was quite easy, and Lauren got us a slot for 9/6 on 9/5. All the paperwork was ready; we just had to update the questionnaire. Mac was working and was cordial and inquired whether we needed any help with anything else. Amy (?name) the tech, gave us the shot. She has been filling in, and was well trained to make them no more painful than a mosquito bite. All in all, we were in and out in less than 6 minutes.
This pharmacy and the professional staff that work there (Lauren, Mac, and the technicians) are an asset to the community. We get all our vaccinations and medications there.
Thank you (Lauren, Mac, and the technicians). It’s clear they need more space there. Hope their management sees it the same way as we do.
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February 2024 by C N
Mark is the best. Very kind and understanding
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February 2024 by Chi Nguyen
Mark is the best. Very kind and understanding
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November 2023 by Kim Clark
Recently switched to this pharmacy, so glad I did. Mac is the best. Always remembers who I am and is very knowledgeable. He is so pleasant and greets you with a wonderful smile ?
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August 2023 by Ken S.
Poor customer service. The management is not involved with there employees, Karen the director of the store is rude, now I can see why the employees act like the do. Done with the place.
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August 2023 by Vicky Jaeger
Mac is the best pharmacist! After going to a national chain for many years, I got tired of the lack of communication and poor customer service. Pick N Save keeps me informed if a prescription is out of stock and even calls around to different ones and calls me to tell me where I can find it. Mac is so personable and knows me and my family. He is always smiling and helpful. This has been the best pharmacy to work with by far.
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July 2023 by Gary E.
It's hard to get a fair price for food. One needs to use their terrible app to get the proper price. Very poor internet connection in store. App is difficult to navigate
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June 2023 by Matt Horn
Lauren and Mac are SO HELPFUL I was with Walgreens who I swear are like trained worthless no personality robots.. I'm so glad I made the switch to Pick N Save Pharmacy.. I promise my review is completely legit and I mean every word I write.. If you want great Pharmacist with great personalities go here.. If you want horrible service stick with Walgreens
