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November 2023 by Michelle Steffen
My mom took her car in to have a GPS removed cause they thought that's what was causing her car to keep stopping. They took out the GPS and her remote start that was gifted for her and are now denying that they took it out and are saying that we can't prove that there was one in the car in the first place. Will never shop or go here for anything again!!!!
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October 2023 by Dr Mark Fenton
They did a very good job. I would have liked they to do the same job on all cylinders the first time. This was the second and 80% was a repeat of the first time which was redundant to replace plugs, etc.
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October 2023 by Ellen Heath
We had the pleasure of buying a car from Northtown Ford. We worked with the sales manager Jason. From the first email to driving away in our new car, all of our expectations were met. This is a well run business and I would highly recommend them, no high pressure, just professionalAnd experienced people. They followed through and communicated well. Thank you Jason , we love our new car. It was a pretty drive to Menomonie too!
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September 2023 by Sprague Brian
I had a great experience working with Jeremy and Bryan at Northtown Ford. I was playing around with the idea of getting a Maverick. They gave me a great deal on my trade in and came up with a great deal on the vehicle. When I showed up to pick it up on Saturday, Jeremy and Bryan were both there (I'm assuming on their day off) to show me the vehicle, answer any questions and complete the paperwork in a timely, stress free manor. They also didn't pressure me to get anything extra that I did not want. The price we agreed upon on the phone was the price I payed when I got there and left.EDIT: So my above experiences still stands. HOWEVER, they tried to steal my Ford Pass Points when I purchased my new vehicle. Although I'm happy with my vehicle, I will never return after that.
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September 2023 by Tim R
Service from all Ford Dealership representatives was exceptional, all personnel when beyond expectations to make sure both Myself and my wife were happy and satisfied with our purchase. They all took time to make sure that we totally understood what all the charges were and what we could expect in the future. Matt the sales representative took the time to go through all of the features of the vehicle, Bryan the Financial Manager walked us through all the paperwork so that we fully understood each entry. Also he kept repeatedly telling if we had any questions not to hesitate to call him.Sincerely YoursChar and Tim Rathman
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September 2023 by Vance Duke
$6000 market adjustment for a Maverick? This pushes the price to $46,000. These guys just SUCK!
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August 2023 by Sandy Giebel
One of the best experiences I have had at a dealership. Sales person was exceptional. So helpful and pleasant. All employees were so professional and friendly. Would highly recommend buying a vehicle from them.
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July 2023 by Theresa Kohlmeier
The Northtown Ford dealership was a great experience. They were not pushy and showed me what I wanted to see and drive.
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July 2023 by Eric Aune
Friendly, no pressure sales and financing staff. Honest and knowledgeable, Jeremy was great to work with. They had our truck cleaned, fueled up and ready and negotiating the trade was simple and quick.
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July 2023 by Christy Fisher
Great product, absolutely beautiful truck! Great quality! Have been and always be a ford customer.
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July 2023 by Tony Klema
Steve and Matt were great to work with. Matt was very helpful with getting information for my other ford vehicle too.
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June 2023 by Benjamin Outwater
I was searching for months for the truck I wanted, and happened to finally find one close enough to an airport and close enough to home that I could drive it home. Working with Northtown Ford was great. They were friendly, responsive and open. I'm very happy with my truck and my experience there.
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June 2023 by Jonathan Tanner
Another incredible experience with the Northtown Team! Great, seamless, service through out the buying process! Thanks for making the purchase of a new car so enjoyable!
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June 2023 by Claire Frances
I purchased a vehicle from this dealership and when I received the vehicle a different set of tires were put on the vehicle. The tires were switched out after payment and without my consent or authorization. If you’re going to purchase a used vehicle from this dealership I would take your vehicle right after you purchase it otherwise they may swap parts on your vehicle without your knowledge. I have pictures and evidence of this taking place and when we wanted them to make things right we were told too bad.
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May 2023 by Colt Stevens
Outstanding Service Department! Went the extra mile to help me on a Friday. 4 new tires, suspension repair, 4 wheel alinement and provide a loaner car to help me pickup clothing and items needed for a funeral. All of this and I was from out of town. Can't say enough, wish more Ford Dealers could be this responsive.
