December 2017 by Jay L.
We are long time customers of Schwab. We deposited a $5,176 check at the counter in Mequon months ago and realized last week that this branch never deposited the money to our account even though the money was taken out of the check writer's account! After missing a deadline that Kevin (branch manager) gave us to find our money, he has the nerve to tell us that we shouldn't be upset or concerned about the missing funds. BTW, it turns out that the clerk working the counter the day our check was deposited is the manager's daughter!! This is possibly the worst customer service or worse for a financial company. STEER CLEAR of this branch and Kevin Gerard.