-
January 2024 by Becky O.
I love this metro market. I really do. My concern is with the front end staff. Mary is phenomenal as is the gentleman always working produce. I was there last night at about 6:30. Two full-service lanes were open with no one in line. One cashier was chatting with the bagger. The other was on her phone and the bagger standing there. I felt as if I interrupted the woman on her phone by checking out. The $1.00 each item for buying 5 or more wasn't on my receipt. The cashier told me to go to customer service. I asked if it was open as there was no light and nobody behind the counter. She pointed to a group of 4 employees off to the corner talking. I asked for customer service and one came forward while the others continued to talk. She credited me $5.00 for 5 of the 6 items I had purchased for an additional $1 off. I wasn't going to argue about the last $1. I'm guessing it's that hard to get help that 8 people can be on their phones or chatting instead of cleaning, or stocking. It's sad.
-
January 2024 by Adam Barboff
Always a wonderful experience. Katie, Sharon, and Michael are friendly, knowledgeable, and care about their customers. Couldn't ask for a better pharmacy to go to.
-
December 2023 by Mary Seramur
So glad I transferred my prescriptions to the Metro team in MequonExtremely helpful, knowledgeable & personable
-
December 2023 by Joe Schmidt
Update, after getting worried that my child wasnt in my insurance correctly, as the pharmacy told me they couldn't find her, turns out they are liars or careless. I spend 2 hours on the phone with my insurance (they also are slow) and worked with them to assure that they saw my daughter on file. THEN they found out the pharmacy did find my daughter but lied to us and said they couldn't find her and billed us as cash instead with a coupon.Pharmacy has issues, they refuse to acknowledge standard health insurance and refused to bill to process through insurance. We are max out of pocket and they would not let us leave without paying them. So now I have to deal with reimbursement. Be careful trusting what they tell you here.
-
October 2023 by Stradi V.
Going from bad to worse. It was bad enough they were asking for date of birth before the elderly could buy alcohol, now they are making them pull the driver's license! Unbelievable!
-
September 2023 by Lee Ann Rogga
Always helpful and I am able to get medications without delays.
-
March 2023 by Andrew
Good selections, decent prices. Deli, cheese and meat counters are some of the best around, especially for the price.
-
February 2023 by Chrissy S.
Usually I am quite content with the selection here. Sometimes produce isn't the best quality or carrots are completely out of stock, but I tend to be able to pick up most of my shopping list here.I absolutely love their kosher bakery items from Illinois. I am a bit sour that I had to make two trips because the chicken broth I purchased expired two months ago... then, a few days later they still have expired stock on sale. Cody at the service desk was friendly and efficient in offering exchange/return.
-
May 2022 by Cheryl P.
If you are from out of state, you are expected to know that alcohol cannot be purchased at a grocery store after 9pm. Even if you are in line and there is only one cashier and the person in front of you has a $100 order and can't find credit card and he holds you up, you are unable to make the purchase. They are short staffed on a Saturday night and I put away all the groceries I was going to purchase because they are unable to post any signs in the beer/wine/liquor department indicating such policy. Is it too much to post a sign or make an announcement on a Wknd evening?
-
January 2022 by GINA WARGIN
Came in for 2 Rx's that were called in by my Doctor. Pharmacy staff told me it would be a 20 minute wait. After 20 min. I was told it would be another 20 minutes. After now 40 minutes, I was told one of the RX' s were out if stock. Horrible service, rude staff! After waiting 40 told minutes for something they didn't even have ...not even a "sorry about that". Zero stars
-
January 2022 by Ari Rosenthal
The pharmacists are patient, well informed, and provide great customer service. Pricing is very competitive. I highly recommend Metro Market Pharmacy.
-
November 2021 by Gina W.
This PHARMACY is the worst. Yestetday went in to oick up three Rx's. The PHARMACY tech said it would be 15 to 20 minutes. I said I would shop and come back. Twenty minute later the tech tells me it's going to be another 15 to 20 minutes. After watching the pharmacist walking back in fourth talking on his cell phone .laughing just having the bear time while pretending to work tells me they don't have one of the drugs I need. AFTER ALMOST AN HOUR OF WAITING, now they realized they don't have it!! Terrible customer service. Don't go here ! Find another pharmacy. Zero stars !!!!!
-
October 2021 by Comedienne R.
The Metro Market on Port Washington Rd has an over sized tall white in the butcher's department, who has the nerve to walk my items to the service desk for my purchase of $88 and I'm pissed! Who does that when shopping??? I've never been so humiliated because he acted like I was going to steal my ordered items. First of all, I'm a senior black with a physical disability that's obvious and I've never been asked to do more while spending my money until Oct, 1st 2021 when this action took place and I'm not over it!!!
-
March 2021 by Phyllis W.
I used the Metro Market on-line shopping service today and I was blown away by their service. I had been using the Shopping Cart app but let me tell you, this is a much better experience! I got rid of Shopping Cart because I was having trouble getting good produce. I would always have to go back to the store and return the produce after having entered very specific and detailed notes about what I wanted. I truly could not have put more information in the notes so I was getting very frustrated and thought it was Metro Market. Then I realized that the app has its own employees independent of the store. I canceled my subscription and ordered directly from the store!OMG! What a difference!!!! They actually read my notes and took the time get what I wanted. The service manager even came out to my car to make sure she explained the level of care they took to read the notes and try to get exactly what I wanted. She could tell that I was particular and wanted to get it right. I was so amazed by that and extremely impressed.I am used to this level of care inside THIS store. The staff inside almost always conducts themselves this way when you shop here in person. I always feel like royalty in this store. They have, what I like to call, "ambassadors" instead of managers. Their managers actually make eye contact and talk to you like you matter and your business means something to them. I used this store to cater a birthday party on March 11, 2020. Yes, that's the day the pandemic was announced in the United States. For me and my friends, the day was memorable because of the great food the deli served us NOT because of the pandemic announcement. We will forever be grateful because it was the last time we were able to physically get together face-to-face. We all remember that food as EPIC and life affirming -- even to this day.I love this store! I don't know how you do it but you truly are ambassadors for good business practices! Don't stop doing it the way you do it! It matters to this community! It matters to people like me -- people who cannot always get out and do their own shopping and must rely on others to help them because of physical disabilities! Whoever did my shopping, did a phenomenal job! Please let them know, I am exceptionally happy. They did a better job than I could have done and I truly appreciate every attention to detail and every bit of effort they put into getting it right! Thank you from the bottom of my heart!
-
February 2021 by Jeff Wenzler
Went in for a flu shot. They couldn’t figure out insurance. Told me to shop and come back. After that they said they needed to check more. Pharmacist seemed new. Received a voicemail that everything was ready and that I could return for the flu shot. When I returned a different pharmacist asked if I had an appointment and if not I had to go online. Customer service and attitude way below par for what has been a generally positive shopping experience.