Pure Hockey is a brick and mortar store with an online shop, allowing customers to buy items not in the store and have them shipped at no cost. The customer service is consistently described as exceptional, outstanding, top notch, excellent, great, super friendly, helpful, and patient. Staff members are noted for their good service, helpfulness, and spirit, assisting with fitting gear, exchanges, and skate sharpening. The store offers a wide range of hockey accessories and reasonable priced gear, especially when using shop deals and discounts. Customers appreciate the high quality, consistent sharpening and return policy. Some express a desire for the goalie gear selection to remain.
Decent place.. I wish more pure hockey stores had a full goalie selection and not just try on but have it shipped.
October 2025
Had fantastic service from Paul Sevener. I was in with my 13 year old to get new hockey skates and Paul did a great job with my son, he worked with him “ directly, and was very involved with getting him the right skates and fit without being pressured. TY!
January 2025
Excellent customer service, they took the time to ensure I had the perfect skates!
