Visionworks in Mequon, WI offers a convenient and friendly eye care experience for families. The location features licensed eye doctors on-site who perform exams for both adults and children, helping to detect any underlying eye conditions. Customers appreciate the quick and easy check-in process, although some mention it could be improved to avoid mix-ups with patient names and insurance details. The staff is described as helpful, knowledgeable, friendly, and patient, always ready to make suggestions and assist with frame selection without being pushy. Many reviews highlight the welcoming atmosphere and the staff’s willingness to explain eye images and guide customers through ordering glasses or contacts. The selection of eyewear is wide, including popular brands like Ray-Ban and Nike, and the staff often go above and beyond, such as providing contact lenses early or reminding customers about HSA options. Overall, customers feel confident returning for future visits due to the good service, clear explanations, and the quality of care. Despite some minor concerns about the check-in process, the positive experiences and attentive staff make Visionworks a trusted choice for eye care in the Mequon area.
Always a great experience coming here! The staff is very friendly and knowledgeable, the doctor explains everything to make sure I understand it.
April 2025
Hmm..why 4 stars. because the check-in process could improve (mix up patient names, typed up incorrect insurance without asking for information about the policy holder).. will i go there again ? yes, i will. hopefully when i go there again they would get it right.
March 2025
You are greeted when you enter. Very helpful, will make suggestions yet never pushy. The staff will give their opinion of the glass frames you select if you ask. Staff is knowledgeable, experienced, kind and happy. Cheri is outstanding.
