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September 2023 by T Twohill
I try to use independent local shops when I can. They had a synthetic oil change special for 39.99. So, I opted for the oil change and a tire rotation. You get a a link to an electronic service report that features undercarriage photos representing a visual inspection and which specifies things like upcoming maintenance issues as well as tire pressure, tread depth, and brake conditions. I have included the invoice. The price was competitive ($75 all told) and even lower than some other shops because of the special. I was able to make an appointment online and the service took about an hour. They have a comfortable waiting room with beverages and free wifi and TV. So, overall, it was a positive and efficient experience. There is no evidence of leaking oil and the tires were inflated to spec. They reset the oil life monitor, too.Services: Tire rotations
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September 2023 by Joel
****PLEASE READ****Corrupt mechanic shopCommitted the following to my vehicle:-damaged the transmission-broke oil dipstick and left it in the engine-repeatedly lied about the repairs completed in my vehicle-Mechanics consistently contradicting their repair stories-told me that new, and documented new, parts needed to be replaced-continued to up sell me on unwanted repairs even after I told them I was not interested-provided me with a loaner vehicle which continued to have mechanical failures-manipulated my license plateIf all of this wasn't bad enough, the owner refused to contact me after multiple requests were made.I am now required to take the vehicle to a new and competent mechanic.****PLEASE AVOID THIS CORRUPT MECHANIC****
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September 2023 by Sammy Schmidt
If I could give it negative stars, I would.We took our charger into the shop for suspension and misc. clunking noises. We get it back and it suddenly cannot shift, clunking is still there and damage done to our vehicle.Convinced that they took our car for a joy ride because there were extra niles and no gas in the car when we gave them the car with over half a tank. The 2023 stucker was scratched off when before it was like a brand new sticker.They tried to blame us for the current damage that was done when we brought the car in the next day.Trued to tell us nothing was wrong with the vehicle even tho car was not shifting suddenly and bad noises. Had a different mechanic get in for a test and pointed everything out.Iverpriced the estimate by a long shot, trying to charger $1000 just for SPARK PLUGS and tried to tell us new replacements we did were super old and needed replacement again.Customer service was horrendous and their work was shoddy. I will be from now on telling everyone not to go here.Unbelievable. Do your job right or get a different profession.
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September 2023 by Joel R.
Corrupt mechanic shopCommitted the following to my vehicle:-damaged the transmission-broke oil dipstick and left it in the engine-repeatedly lied about the repairs completed in my vehicle-Mechanics consistently contradicting their repair stories-told me that new, and documented new, parts needed to be replaced-continued to up sell me on unwanted repairs even after I told them I was not interested-provided me with a loaner vehicle which continued to have mechanical failures-manipulated my license plateIf all of this wasn't bad enough, the owner refused to contact me after multiple requests were made.I am now required to take the vehicle to a new and competent mechanic.****PLEASE AVOID THIS CORRUPT MECHANIC****
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September 2023 by Bruce V.
I left a flat tire to be repaired. It would be remounted when I returned for a while-I-wait oil change appointment about a week later. Also, part of the job was to replace a missing lug nut on the repaired tire wheel. When I parked my car that evening after returning home, I saw that the missing lug nut was still missing. How could that be missed?I'm sure that when I call them next week, they'll have me stop by to get the missing nut replaced. Still, I found that baffling.
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August 2023 by greg fritz
Staff was extremely friendly.They competed the maintenance work and inspection in a timely manner. I knew my brake pads were near their end of life. They provided a realistic time remaining, cost to repair and what to watch for to know when l should do the work in the future.Services: General repairs & maintenance
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August 2023 by Michael Hughes
Best auto service around. Got in for an oil change in a day, when my dealer could not do it for a month. Excellent high-quality work, fair prices, and top-notch customer service. A very well-run business. I think Aeschbach is by far the best auto service in the Madison area.Services: Tires
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August 2023 by Mike Trautman
I recently replaced both outer tie rod ends, drag link, steering stabilizer on my 2014 F250. Called Aeschbach Automotive for a 4 wheel alignment. Pleasantly surprised to get an appointment the same day. Very friendly, educated team to work with. My truck drives down the road like new again! Thanks A Team!
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August 2023 by Miranda Rosson
Aeschbach Automotive did an amazing job with my car! The Technician was very knowledgeable! I took it in with a vibration when over 30 mph and now the car has no vibration and is running better than when I bought it! Highly recommend!!
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August 2023 by Tony DelaRosa
Thankful for their quickness & professionalism. I highly recommend using them especially if you just need a standard oil change & tire rotation. They do a courtesy check as well to ensure that you know how your car is operating.Service: Tires
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July 2023 by Soumik Samadder
My car was in a sudden need of an oil change so got their contact from google. I visited them at the scheduled time and it was a good experience. The staff was welcoming and helpful and they did the job within the time they mentioned. The price was reasonable.
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July 2023 by Joe Wierschem
The battery light kicked on in our vehicle, so after calling around to our usual shops (that were booked up for weeks), we stumbled across Aeschbach.Insurance company towed it out there, and near everything else from there was cake. I absolutely loved the text system they use for updates, the inspection, and the estimate. (The UI of whatever it is they use is phenomenal).The only hiccup was when our first attempt to pick up the vehicle led to us finding something else wrong (wire had been jarred loose). But after a quick phone call and a second inspection (with a gift card to boot) later, we were good to go.Ultimately, think we found a new mechanic.Services: Auto engine diagnostic
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July 2023 by Amanda Bergeron
I do not even know where to begin really. I had been to them before for a different vehicle and had no issues but this was very different and I am deeply disappointed by their lack of customer service. I dropped off my car for an estimate on rear brake pads/rotors. It took longer than anticipated which wasn’t too big of a deal but then when I got the estimate I was shocked at the pricing. My family has been in the industry all my life and owns a dealership so I’m probably more use to their pricing. Either way I declined the job and walked over to see my car still in the lift which was a little frustrating since I was already late. They explained to me that THEY broke one of my pins holding my caliper. Blamed my cars lubrication and were going to charge me full price to fix the piece that THEY broke. I couldn’t do that so I had to leave with my car being unsafe to drive and worse shape then when it was brought in. I’ve talked to several local shops and they have all told me that the lack of customer service from this place is appalling and they should have covered the work since my car was not like that when I brought it in. Not even a discount was offered for the damage. Absolutely nothing.
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June 2023 by Jake G
Moved to greater Madison area about 3 years ago. Looking for a good local shop for my automobiles. Been really happy with the service from Aeschbach.Service is done promptly, shop is clean, and the waiting room has what i need to work remote while waiting.
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June 2023 by Zach M
Went in for an oil change and inspection, and I had a wonderful experience. The entire staff was courteous throughout the process and made me feel welcome. They completed the oil change and inspection in about an hour, and even came to the waiting room during the process to let me know how far along my vehicle was. I received detailed inspection sheets after so I knew exactly what was checked and what the results were. Their prices are very reasonable and I even received a discount on the service which was a nice surprise. They also took the time to write up individual price estimates for the other work I am looking to have completed. I will definitely be returning in the future and will recommend them to friends and family.
