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November 2025 by Ramiro Cortes-Rodriguez
With the freezing weather, I urgently needed a storage unit. Samuel from KO Storage promptly answered all my queries and secured me a unit within 15 minutes. I truly appreciate their swift and dependable service.
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November 2025 by Mikaela Jade Seely
Good upkeep, but the rent spike was sudden and high. I was here for around 3 months before they raised rent. For an outdoor unit, I shouldn't be paying more than what Extra Space's climate controlled units charge.
Reasoning was due to what other storage units in the area charge, but I think the rent increase actively makes it the most expensive storage in the area.
On the bright side, I ran into the location's manager (I think?) once, and he was kind.
On the bad side, I'll be moving out this month.
They have a lot of empty units. Instead of raising rent, they should lower it/keep it so that more people move in. They'd probably make a lot more money that way.
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August 2025 by RRT
Rented with these guys before and didn't have any problem. But now I am renting from them a second time and they just out of nowhere, up the monthly rate after 2 months of renting with them, so I am cancelling once I find new storage. I had heard from other tenants that they were doing this and hoped it wasn't true but, alas, it is. I won't rent from them again and if you don't like randomly being charged more for nothing, then look for storage elsewhere. I talked to them on the phone, and they wouldn't keep the price the same and claimed market rates in the area are why they are charging more. So? That doesn't mean they have to charge more. It's just greed. All they would do was come down a litle so I was still being charged more than the original price by like 35$. They also wouldn't guarantee that the rates wouldn't go up again in another 2 months. They claim they value their customers but if this was true, they would actually try to do something to make me stay, such as keep the price the same. I ran into at least 3 others who were angry about this at the facility and were moving as well. Hopefully I can convince others not to rent with them. It's almost like these guys are trying to actively discourage people from renting from them! One last thing is the driveway is never swept of debris, and I have found numerous nails and screws that I have picked up just in our aisle alone. Was just there again today and whoever mowed the lawn just leaves the piles of grass clippings in the driveway. These guys don't care they just want your money and will up the rates. I can get the same size unit not much further away for significantly cheaper than I was originally paying here. I don't want to move and chose this place because it's closer to home but won't put up with being charged more for nothing.
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July 2025 by Sarah Candee
If I could rate it any lower, I would.
On day 2 of having my belongings in a 5x5 storage unit, it stormed and the ceiling leaked water all over my things. I was moving overseas with the military so my family moved everything out on my behalf within a week of the rental starting. We have been trying to contact their customer service but they are a non-centralized chain so you can’t get to the manager you need at your location. No manager or supervisor has EVER followed up despite many phone and email attempts. They continue to ignore and then charge me for it. Can’t believe the terrible conditions and customer service for such a simple product.
Still waiting to hear back so I can terminate my lease and get a full refund for the unit and damages.
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July 2025 by Mindy Roser
Samm was very helpful and patient with setting up my account.
Samm explained everything thoroughly.
Highly recommend
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March 2025 by Cortney Forman
Brett and Logan were great. Prompt replies and great customer service. 👌
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January 2025 by Martin
Great customer service
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January 2025 by Conatum WM
Prompt call pick up and great service, thank you Romina
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October 2024 by Mike Carmichael
Worst storage facility you could possibly choose. The location is in terrible shape, trash all over the place, the door was broken on the unit we got, roof leaks, and inside was dirty. To top it off, after 2 months of renting, they raised the rent from $129 to $193!!! A 50% increase! Bait and switch, do not rent here.
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September 2024 by Becky Pease
Inside nice. Outside could use some weed control.
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June 2024 by Akeem Msiska
It was Very user-friendly application and very good customer service
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April 2024 by Deb Pienkowski
No one mentioned the call center wouldn't be available on Easter Sunday. They just touted 7 day a week support. The unit we purchased had a broken door. We called to see where to go and no one answered so we just picked one. No one responded to the two calls we left Monday morning about this. I called and was yelled at for my actions and told I had to move everything. When I got to the new unit I was supposed to move into, it was unlocked but full. I called again and got someone very pleasant. Turns out there is never anyone on sight as there is no office and there is no security other than your lock. Two suspicious vehicles drove by when we were there. If it weren't for the good location and that fact that we are just tired of moving they same stuff we would be out of there.
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October 2023 by Brandon Peterson
Awesome Auction! Got the Manager Special and Banked! Will definitely buy from again!
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September 2023 by Mary Anthony
Talked with Sam who was very helpful for the unit and guided me through the exchange.he was very professional. And helpful.
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August 2023 by E C P
KO Storage bought B & J, and I've moved out early - mainly because of the company's mandatory insurance policy. Otherwise, KO seems okay overall - organized and friendly enough, I've found. Also, I had a trusting long-term relationship with B & J, and now I feel better starting over closer to home in Milwaukee.
