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September 2023 by John
I just drove into the Quick Lane to have the Oil and Filter changed in my Van and what fast service! Everyone was friendly and I was out in a half hour . Thanks! John
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September 2023 by scott
Had a truly disappointing experience purchasing a rather expensive accessory online for my truck. This Dealer advertised a “close out” of older stock accessories at a significantly reduced price. This being the case, I drove from over an hour away to purchase the item. The dealer rep was great and very helpful. He helped me load the tater large and heavy box into my truck. I saw no signs of damage to the box, and he did not encourage me to open and inspect it. Unfortunately when I got it home and unboxed it to I talk it several days later, I noticed significant damage to several parts including one exterior part that had damage and missing paint. When I contacted the dealer the rep I worked with was pleasant but pointed out the fine print that apparently reflected an “as is sale”. The advertisement stated the product was “brand new” and the dealership was simply getting rid of “old stock”. Had I known the product was damaged I never would have spent $400 for something that works looks used and broken. I was looking to resolve the issue and offered to make the rest of it work if they would simply stand behind the damaged exterior item since the manufacturer “Roll N Lock” rep said the dealer is responsible. I was willing to compromise and and either have them replace the exterior damaged part with a replacement or simply credit me the 1/2 the price. The dealer rep said his supervisor would was not interested in resolving the issue despite falsely advertising this item as “Brand New”. While I can’t speak to all Bergstrom dealerships, I can certainly say I do not recommend doing business with Bergstrom Chevrolet of Middleton as they have demonstrated they are not a reputable Chevy dealer or service/parts provider. Buyer beware.
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September 2023 by Scott K.
Had a truly disappointing experience purchasing a rather expensive accessory online for my truck. This Dealer advertised a "close out" of older stock accessories at a significantly reduced price. This being the case, I drove from over an hour away to purchase the item. The dealer rep was great and very helpful. He helped me load the tater large and heavy box into my truck. I saw no signs of damage to the box, and he did not encourage me to open and inspect it. Unfortunately when I got it home and unboxed it to I talk it several days later, I noticed significant damage to several parts including one exterior part that had damage and missing paint. When I contacted the dealer the rep I worked with was pleasant but pointed out the fine print that apparently reflected an "as is sale". The advertisement stated the product was "brand new" and the dealership was simply getting rid of "old stock". Had I known the product was damaged I never would have spent $400 for something that works looks used and broken. I was looking to resolve the issue and offered to make the rest of it work if they would simply stand behind the damaged exterior item since the manufacturer "Roll N Lock" rep said the dealer is responsible. I was willing to compromise and and either have them replace the exterior damaged part with a replacement or simply credit me the 1/2 the price. The dealer rep said his supervisor would was not interested in resolving the issue despite falsely advertising this item as "Brand New". While I can't speak to all Bergstrom dealerships, I can certainly say I do not recommend doing business with Bergstrom Chevrolet of Middleton as they have demonstrated they are not a reputable Chevy dealer or service/parts provider. Buyer beware Bergstrom Chevrolet of Middleton apparently will advertise/ sell expensive automotive parts and accessories as "new" that are damaged/not new and then not stand behind these products. I did not have a good experience and would not recommend this Dealership.
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August 2023 by Diane Jungblut
In all the time that I have been coming to Bergstrom, I am most impressed with the fact that there is no one pushing me into anything. Everyone is honest and friendly, and I feel like my car is in the best of care. When my last lease was up, there were no good options for me to lease, so I decided to purchase the vehicle rather than lease another one. Even though Bergstrom could have made good money on my used vehicle with low mileage, they instead wholeheartedly encouraged me to purchase it for myself. I am grateful for the exceptional care that goes into everything that's done. Thanks!
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August 2023 by Randy Luher
Great place to come and get service and parts. Everyone is super professional and knowledgeable and very helpful. The scheduling system sends you automatic reminders a day or two ahead of time which is always handy lol. And cookies and coffee in the waiting room are always appreciated!????
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August 2023 by Liz Smith
Trevor was extremely polite and accommodating. He genuinely cared about my needs and is just an amazing person. He went way beyond the scope of his job to make sure I was happy and cared for. These are things you can’t teach; he’s a gem. I have limited mobility so he helped me to and from my car, carried items for me, and walked to the service lounge so I didn’t have to move. He has a big heart and is incredibly well suited for a service position. Kudos to this guy!
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August 2023 by Anne Saeugling-Coke
From the time I scheduled my service appointment online, to when I reached out via phone to confirm the date / time of my appt, to my arrival at the Middleton Service Center, and my exit... the customer service was exceptional! I also love the technology... I can review the quote for service on my phone, AND I have the option to pay on my phone! Thank you Bergstrom team!
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August 2023 by daniel Mcwhirter
Had a really great experience buying my 2023 Chevy Trailblazer here. Quinn Ducey was amazing. He helped my wife and I through the whole process of buying our first new car and he was upfront and honest about everything along the way. High recommend him and the Bergstrom team
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July 2023 by Ricio Clover
I decided to give them another try .treatment was exceptional today thanks Caleb just hope the key was cut right
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July 2023 by Justin Fitzgerald
I showed up around 2 PM on Saturday, and I received very quick service, and the tech’s where super friendly.They gave me a detailed inspection, and let me know that my car was in good shape.
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June 2023 by Glenn G.
Working with John Seymour on the purchase of our used truck was great. He was always available to and would any question we had. He knew all about the truck. There were a few items we wanted fixed, and he helped us make our truck better to be ready for the purchase. The support crew for John on the purchase date made it an even better day buying the truck.
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June 2023 by Frank S.
When you start to nickel and dime customers who have been loyal for years, then you will lose those customers. I drove from east Madison to go here, until they decided that they had to charge for every little thing they did. They lost my business forever.
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June 2023 by Amy Henning
Tammy was an amazing point person for me! I was out of town, and she made the service process smooth and really helped me out with all of my concerns and questions. She always got back to me in a timely fashion, and my drop-off and pick-up went just as expected - no surprises! I'm so glad she was able to make this whole process as stress free as possible (car troubles are always at least a little stressful) while I was out of the state for work.Thank you Tammy and Bergstrom for being so helpful! She really went above and beyond!!
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June 2023 by Cailee Cross
I had a terrible experience at another dealership because I recently moved, but I won’t be making that mistake again. Everyone is so kind and is so helpful. I’ve never had a bad experience here no matter what the situation was. So thank you for making me feel safe in the vehicle I drive!
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June 2023 by Dan Wipp
Brought in a 2 year old truck with 15,000 miles that had a OE tire defect and bulge on sidewall… two other local dealerships refused to even look at it because I purchased the truck elsewhere (several hours north). Bergstrom put on a brand new tire on free of charge under warranty. They have definitely earned any future business! Great experience
