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January 2024 by A R
Drove wayyyyyyyy out of the way because it looked like the splash pool could be a fun area for the kids to enjoy New Years, but it's closed for maintenance and didn't say it online. Great ending to a 6 hour drive. Could have been at Wisconsin dells.
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January 2024 by Karley F
The best service and employees. They’re always so kind and helpful. I stay here every time in Madison and couldn’t imagine staying anywhere else!
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January 2024 by Ben Kuehl
Super nice place. The remodel looks amazing. This place is very well managed.
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January 2024 by Jill Wagner
I can't say enough about our stay this past weekend. At first we were disappointed that the hot tub was out of order, but the staff went above and beyond to provide us with other solutions. First, they called other motels in the area to see if they had any rooms available, which were not quite what we were looking for. We decided to stay put, so the front desk clerk provided us with free vouchers for the Bistro (which was delicious), and located another hotel a short drive away, where we were welcome to use their hot tub! They also discounted our room for the inconvenience. Problem solved, and we were very satisfied with the result! The room was spotless, and the nicest stay we have ever had! Thank you - we'll definitely be back!
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October 2023 by ryan adams
It’s a bit annoying you can get a better price as sites like Hotwire instead of booking directly as a loyal Marriott member. A better price so much so that it was worth foregoing the direct loyalty benefits. Great place for a family to stay though with the pool indoors.
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October 2023 by Solomon Balraj
Extremely clean and friendly staff. Wifi is bit iffy as they only offer guest wifi and drops a bit and not very stable.Nearby activities: Great Middleton neighborhood about a mile away with wonderful food options.
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August 2023 by Stephen King
From the minute we walked in, the staff and are accommodations did not disappoint. This Courtyard by Marriott was such a blessing to us after staying in a one-star motel the night before. Kudos to the staff for having plenty of bottled water and K-cups for us to quench our thirst. We’ll be back as this hotel was so nicely appointed.
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August 2023 by Tyler Landle
The hotel is amazing, clean, great restaurant, and friendly staff.The only thing is the WiFi is absolutely terrible. If you plan to use the internet here, I would look for another hotel. You won't be able to even take a teams call.
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August 2023 by Ken Rose
Horrible customer service here. The people employed at the front desk are rude and disrespectful. I stayed here back in June and was treated rudely by an older woman at the front desk. The managers both apologized, and promised to coach their staff to be more friendly in the future. I checked in here again today on good faith and was not greeted by either of the women, including the same older woman who was working the front desk again. The other woman who checked me in was cold and abrupt, and was clearly having a bad day that she was intent on passing along to others. I travel for work and stay at Marriott properties all the time. This location has the worst customer service by far. The managers always say that they will coach the staff, but the proof is in the pudding, and the pudding here is rotten.Additionally, room 411 has a moldy shower, which should not be the case after the recent renovations.Sad that “midwest nice” is not to be found at this property.
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July 2023 by Adele Keaton
This hotel was clean. The housekeeper was friendly and helpful. The woman at the front desk did not run my card for incidentals. She called our room at 10 pm and requested that we come down to deal with HER mistake. We ordered 2 glasses of wine listed at $11 a glass at the bar. We were charged $35. When I inquired about it, they said it was because of the tax - WHAT??? The pool area was loud, but looked fun for kids. The courtyard was nice when nobody was smoking out there.Food & drinks: Bar was very expensive
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May 2023 by Google user
Great place to stay. The pool was great for our kids, the beds gave us a good sleep and the hotel was very clean. We used our phones for key cards which made it easy to check into the hotel. Highly recommended for family stays.
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May 2023 by Daniel Higgins
Great place to stay. The pool was great for our kids, the beds gave us a good sleep and the hotel was very clean. We used our phones for key cards which made it easy to check into the hotel. Highly recommended for family stays.
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May 2023 by Rachel Loe
I was extremely disappointed with the lack of customer care by this Marriott location (Madison West/Middleton). I travel a lot and stay at a lot of hotels (almost everything weekend) and this particular location I had to cancel and I did so within the 72 hour policy (the front desk personnel confirmed I would not receive a charge). After I received a no-show charge I politely called to correct the charge as I assumed it was a mistake. The manager (David) was extremely rude and was not accommodating to help me out whatsoever. I tried a couple days later to speak with someone else and of course he hovered over that person as I heard him in the background. This does not show very well on the Marriott brand and shows a huge lack of customer service/care. I will definitely think twice before I stay at a Marriott branded hotel again.
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April 2023 by Ryan Redfearn
Very clean rooms! The place is very nice! We stayed on April 5, 2023 just as a little family get away. The pool is very well kept with cool features for little kids. There is no continental breakfast.Food & drinks: No continental breakfast. Menu was a little pricey, but overall ?
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March 2023 by Cavas M
During my business travel, I had the opportunity to stay at this hotel which, for me, felt really luxurious - quiet - safe. The hotel personnel was superfriendly. As a foreigner I had some extra questions about how the system works as I was in the States for the first time. They helped me perfectly fine, I am very grateful for that. I visited the hotel somewhere in 2017 or 2018 and writing the review now.Rooms: The room I got was spacy and larger than I am used to in the Netherlands whereas you will often get much smaller rooms as average room.Safety: It was a very quiety place which gave me safety. The roads right outside the hotel were properly lighted and the area in general gave me a safe feeling for a night walk, which I shortly after did!Walkability: There are plenty of things to do around the hotel for example, visit Monks bar! A true fun experience (if you are a foreigner like me)Food & drinks: Around the hotel you will be able to find couple of food places like Taco Bell, Monks bar and Ruth's Chris Steak House!
