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November 2023 by Andrew Samuel
Writing this as I pick up my car from them— they do great and honest work here. It’s that simple. I trust them with my car 10 times out of 10 and they feel like good friends when you stop by. Awesome shop decor and clubhouse too!
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July 2023 by William Emmons
Attention to customers needs are lacking. You are at their mercy when it comes to timing of service. An appointment requires you to drop off your car and accept the timing of the service. I had good results in the past, but had to cancel Appt. sue to their scheduling of my service.
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April 2023 by nicole hemkes
I've been taking my car here for a couple years. They are honest, reliable and fair prices. They do good work! I appreciate Marnie getting me in quickly when I had some bad luck with tires. Hard to find an auto service place you really trust, but I trust Dunn's! Thank you
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April 2023 by Gary R Stone
Jeremy and his team deliver service to the highest moral standard. Very difficult to find any business run as honestly as theirs is. Happy to have them service my car.
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March 2023 by Ashraf
Excellent experience, Jeremy was very detailed explanation with my car synonyms causes and treatments plan.Services: Auto engine diagnostic
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February 2023 by Richard
Called for an estimate. No return call after a week (this should’ve been a red flag). Finally decided to drive my Audi to their Middleton shop to get an estimate. Gave an overly inflated estimate compared to their competitors (yes they even went higher than the estimate I received from Zimbrick Audi!). Told me I’m better off selling my 5-year old Audi with 30k miles because it needs a new transmission. Luckily for me, they didn’t know that I have experience working on cars and it turned out to just need a $50 seal. I can’t imagine the panic their false information can impose on a regular customer (who doesn’t have an in-depth knowledge of cars and car repair) walking in and being told they now have to sell their new-ish car! Clearly they just didn’t want to work on my car, still unclear as to their reasoning for this. It would’ve been easier and less waste of everyone’s time to just tell me to go somewhere else. There are plenty of better independent shops in Madison for your European cars. Please do your research and don’t waste your time and money settling for this one. Plus, the customer service people were rude and treated me like I interrupted an important conversation they were having with each other. Not sure how they’re still in business to be honest.Service: Transmission
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January 2023 by smart upfitters
Thank you Jeremy, and Dunn's Import for working with us on some unusual custom requests, and for keeping our camper vans in great shape! We appreciate the super customer service and unsurpassed technical expertise.Service: Auto maintenance
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January 2023 by Ryan Slesar
Dunn's does excellent work, always gives a fair deal, friendly staff, I highly recommended taking your vehicle here for service! Thanks Dunn's!
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December 2022 by Jay Janowski
Brought my car in as the heater was not working, they were able to help out with some other engine issues as well. The repairs took less labor hours than expected, and they were honest about it and saved us a chunk of money they easily could have been charged without me knowing.Very kind and communicative staffServices: Engine repair
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December 2022 by Joshua Chandler
This business is about CARS. Not any other imports. I don’t want to mess with their rankings since I’m sure they’re a fine business, but it looks like a fun little shop on the outside and it’s just a place to get certain cars fixed. I suggest updating the name to something like “Dunn’s Imported CARS”
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October 2022 by Mike Schey
Went to get an amp reprogrammed to the car and after looking at it, they couldn't do anything but were extremely helpful about the car's service history (they previously serviced it) and even recommended a location that could get the reprogramming done. Very nice staff and for sure will be back!Service: Electrical repair
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September 2022 by Jolene Sheil
I am a long time customer and have never been disappointed. Clear with pricing and honest about what is needed sooner vs. what can wait. Loaner cars available if needed.
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September 2022 by kate spann
Honest assessments from hard-working people who know a ton about foreign cars. Excellent service record.
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June 2022 by Chubbs S.
I'd highly recommend Dunn's. Very knowledgeable staff who do a great job and know their stuff.
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June 2022 by Jason Liles
Dunn's Import performed an alignment for my Audi RS3. Their staff was friendly and welcoming, and the techs even spent time to review things with me afterwards. It's hard to find a small, quality and local business, but Dunn's Import is it. They will be my go to for anything my car needs, thank you Dunn's Import!Service: Wheel alignment
