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February 2024 by Greg Griswold
Went with a 70 year old PDF of an ancient faded plat of survey map, Taha took great pains to have custom set his copier to bring out details that were better than my digital file's output. . . the guy was extremely competent, proficient, treated me like an best friend. . . his service left me feeling valued days after the wonderful experience, I remain so very grateful to have met him, would steal him in a heartbeat, if I still had my former business. . .
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January 2024 by Melissa Fassbender
BEWARE OF PRICING. I looked online to get an estimate of how much printing 20 postcads would cost. They advertise ~$30 for 50 postcards so I thought I was safe assuming it would be less than that for 20. I was charged * $58 * for 20 and the response was that the prices online are different?!
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December 2023 by pogosama
I hesitate to give a 5 star review given that this store is chronically understaffed, but each time I visit the staff that is available is working SO hard to take care of the customers in the store. My most recent experience with Shanti had her handling not only my 15+ packages to separate address, but also the 10+ walk-ins simultaneously. I wish they had more people to serve the customers coming in, but that's my only gripe. Otherwise, I always get amazing service from this location and better shipping reliability for the same cost of competitors. Hire more people so that staff members like Shanti don't have to do the work of two people! 4.5/5, but Ill round it up since I always feel valued here. I'll definitely be using FedEx for all my shipping needs going forward.
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June 2023 by Joe McDonough
Showed up today at 1:30 and the store was closed. There was a note on the door saying they would return at 2:10. Ridiculous that you can't count on store hours.
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June 2023 by Andreas Friedl
They just randomly close and don’t follow their posted opening hours.
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June 2023 by Andrew Cabral
Very helpful for shipping and printing! Staff was very friendly!
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March 2023 by Nicole
Wow, I'm glad they can choose when they want to be open regardless of the hours posted. Showed up on a Saturday at 12:30, doors locked, no lights on. I'll go elsewhere with my business.
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December 2022 by Blame Daze
I've never felt more unwanted as a customer when I tried to ship something to a friend. I was told I had to wait for something else to get packaged first and that they would have to go to another store for the correct box. I will not be back and likely not use FedEx any longer.
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August 2022 by Tom McCabe
You can thank your hard working employee named Karen for this review!
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March 2022 by Iain McPherson
I've used this location on multiple occasions in the last year and every single time they helped me get done what I needed to do quickly and efficiently, whether that was shipping items for return, picking up held packages, or faxing documents.
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April 2021 by C J
The guy that I had the misfortune of dealing with was insanely rude, not just to me but another customer as well. Not to mention he showed zero care for packages. Avoid this place.
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March 2021 by Katelyn Gladem
Friendly and outgoing employees at this location whenever I stop to drop off a package.
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March 2021 by Z. Usman
Friendly employees and fast service.
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January 2021 by Jamie California
The BEST Fedex office in the Madison area. Printers always working, never busy or long lines, Hannah is supper friendly and professional and the information I get is always accurate.
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January 2021 by K K
I am extremely displeased with the customer service I encountered here.
