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October 2024 by Beth Mitchell
I just picked up my Outback yesterday that had damage from a deer running into my car. It looks amazing! I appreciate the updates that were provided about my car, and certainly the ability to get it back sooner than was expected. I recently purchased this car so I was very bummed to have damages fairly soon! I appreciate all the work that was completed and one could never tell that there were concerns! Beth
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October 2024 by Linda Schmitt
Excellent and fast service. Communication was great. I took the car in for an estimate Friday morning and received it on the same day. They started work on Monday. I was notified on Tuesday morning that the car was ready to be picked up. The car had been washed and the interior was cleaned and spotless! What a great experience.
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October 2024 by Seth Pfaehler
I recently took my Jeep to Gerber Collision and Auto Glass in Middleton, and I couldn't be more pleased with the service! Chandler, Justin, and the whole Gerber crew were fantastic. Clear communication was never an issue—they kept me informed every step of the way, and the work was completed ahead of schedule. The repair job looks absolutely fantastic! If you're looking for a reliable and top-notch auto body repair shop, I would 100% recommend Gerber. Thank you to Chandler, Justin, and the entire team for the excellent service!
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October 2024 by Tom North
Our repair at Gerber Collision exceeded our expectations of quality. Amazing work and the detailed repair made our Jeep look good as new, maybe even better. The professionalism of Chandler, Carrie and Justin was second to none. We were blessed to have this. A+++ team of staff work on our vehicle. My highest recommendation goes out to Gerber.
Pic #1, 2 & 3 (Perfect Repair)
Pic #4 (Initial Damage)
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September 2024 by Sea Wright
Took less time than the estimate, the repair is spectacular you can't even tell someone backed their trailer into our car.
Shout out to bubba for seeing damage that no one else could under the shop lights, too!
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May 2024 by Steve Stoddard
Pleasant, courteous, excellent quality work! We used them for my Volvo, after a deer collision and have returned three more times. Must be deer magnets! Satisfaction with Gerber's has us in line for my recent encounter with a deer vs my Lexus Rx 350.
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May 2023 by Kels
They fixed my car a few months ago and did a wonderful job. I highly recommend them!Service: Body & Trim
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April 2023 by Ann Pinger
My Dodge Durango was in the shop for 2 months and returned with problems.Quality of repairs?2Satisfaction with customer service?2Anything could be improved? Make sure everything works as it did before service.Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car.Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed.Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up.Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late.Would you recommend shop to friend or family? NOReason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me.And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them.Services: Body & Trim
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April 2023 by Larry P.
My Dodge Durango was in the shop for 2 months and returned with problems.Quality of repairs?2Satisfaction with customer service?2Anything could be improved? Make sure everything works as it did before service.Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car.Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed.Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up.Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late.Would you recommend shop to friend or family? NOReason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me.And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them.
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October 2022 by Ellie
I had my car in the shop for over a month with them to repair a back bumper. When I went to pick up my car I asked if there’s any concerns I should know about. They told me everything was ok and running fine. The next day come to find out my car would not start. I called them and was told that when I dropped off my car to get it repaired that it wouldn’t start up and I never had that happen to me and had my car for over six years. Obviously the staff left something on and the battery died. It was in perfect condition besides my back bumper. The disappointing part was the manager knew the car wasn’t running but allowed me to go on the road and thought it was okay to give the car back to me and acted like nothing happened! They did not care at all when I called back. Poor business.Very disappointing!I will have to say my car was very clean in/outside. I was very impressed with that.
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October 2022 by Marv Turner
Try getting a call through to the local office to find out about your car. Will go to National call center and you wait...and wait...and wait.....and wait... I called 4 times!!!!! Still trying to get through.Service: Body & Trim
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September 2022 by Tom Melms
I was not happy with how it was done and was told to bring it back within a year to make it look better. When I brought it back nine months later I was told there was no record of it being not perfect. They said there was nothing they could do about it and that estimator was no longer and she made no record of it. It actually became worse in the bumper did not fit right because they did not replace a bracket. Very very DissatisfiedService: Body & Trim
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August 2022 by Julie Christofferson
I was so impressed by the service we received at Gerber Collison and Glass in Middleton! I was a bit stressed after the entire passenger side of my daughter's car was damaged. But our experience with getting it repaired went so smoothly. They worked closely with our insurance company to work out all of the details. It was a pleasure to work with Matt Keating. He kept me in the loop during the whole process with emails at least once a week. He was very knowledgeable and professional. The car looked awesome when it was done. Susan at the desk was always super friendly on the phone and in person. I would highly recommend this place for their great work, fantastic customer service and for exceeding my expectations!Services: Painting
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June 2022 by Jeremy Gesicki
Quality work. They stand by their repairs. Any issue with the work is covered by their lifetime warranty. There was an engine light on in my vehicle after picking it up. After contacting the shop, they resolved the issue without delay.Only issue on my recent repair was the delay in parts, which was not their fault...it was just a tough time to need parts for a 2015 Expedition.
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May 2022 by P Zander
Fast and very efficient! I would highly recommend. Loved the txt report on the progress throughout the process as well.Services: Painting
