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February 2023 by Derek N.
Amongst the many other reasons why this place is a joke, ask them why they dont have baskets anymore. Its laughable at best. Also, make sure to check the price listed on the shelf against the price on your receipt, regardless if its a club savings or not. They dont always update their pricing to match what is on the shelves, and you might find yourself getting overcharged on items.
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January 2023 by Toni C.
I lost a gift card; however, I had the last four digits and the balance on the card. I also had the date when purchased, the name of the person who purchased the card and the value of the card. I used the card to make a purchase online and entered all of the info into the system. I literally spent 5 hours on the phone trying to deal with this. I was transferred 8 times and cut off 3 times. I was never able to obtain the info I needed. This store's customer service is an absolute nightmare.
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December 2022 by Stephen V.
This particular location is nearest my home so it's the one I find myself shopping most frequently. But all 3 nearby (Shorewood (aka University) Junction Rd (by target) and Middleton Hills locations have a shared routine that apparently management demands: stocking frozen produce in a way that (I watch it happen during business hours constantly) the workers carry out an entire shifts supply of frozen product, and proceed to sort it into the freezers. I'm writing tonight because the bag of frozen mixed peas, beans, carrots, corn I purchased this afternoon is freezer burnt. AGAIN. This happens at least 90% of the times I buy my frozen veges from Copps/Pic n Save. I make homemade soup a few times a week, from home made chicken bone broth most often, and on some occasions I use fresh made pasta to add to my chicken noodle with veges soup. In the summer I use fresh, but this time of year I'm content to use frozen. Corn peas and green beans are excellent products still even frozen. Brussels or cauliflower? Yuck never. I was requiring frozen pearl onions last weekend, I searched all three of these stores on Sunday. Nadda. I had to use fresh, they are ok fresh, but peeling tiny onions is not a good use of time. I already make my families meals from scratch 6 days out of seven. Processed food is nice and simple, but not too appealing when you can make the real deal. My soup tastes fine, but the peas were sad and withered, and their neighbors, green beans, were frost bitten enough, I literally had to pick n save about half of them for the garbage disposal. The rest of the items at these three stores is generally very appealing and worthwhile. Or I'd exclusively shop elsewhere, but convenience makes for poor choices. Sadly this is true across the board.
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September 2022 by N T.
Today, 9/25/2022, I asked an employee working in the refrigerator section, where they might have cotija cheese. This was after I spent 10-15 minutes going through every pack of cheese available. His reply was, "What's that? I've never heard of it. If you can't find it on the cheese wall then we don't have it." I understand the staffing crisis in this country. But, this is one of the worse grocery stores to shop at. So many things are regularly out of stock. Today there was only one person checking out groceries, and a woman barking orders at the "self-check." It is a very stressful place to try and get groceries, and I try to be patient and grateful.
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July 2022 by Mackerton D.
Zero stars deserved, but unfortunately Yelp doesn't permit. Amongst the questionable health and safety violations, this store has unethical business practices, including deceptive in-store advertising. Let's start with the health violations, I have seen the cases of spaghetti sauce on their shelves for that expired in July 2021...and it's STILL there (It's July 2022 now). Why is it still there? I've personally brought this up to several store employees multiple times during the past year. Is store management intentionally selling expired goods? Looks like that is the case. Now, upon entering the store shoppers get greeted with a produce section chocked full of beat up, spoiled, rotten, over priced fruits and vegetables. Seriously...some of their goods appear to have been kicked down the dirty aisle by someone with clodhopper jack boots on. Today I saw a huge cracked open watermelon draining quarts of juice all over the other melons, display area and floor. Needless to say, I didn't buy a melon. The army of flies seemed to be the only ones in the store interested in cleaning the mess up. Continuing down the aisle, the sweet onions were soft, rotting, dirty and gross. Like plenty o' eyes on your soft potatoes? They gots 'em! I could go on... but you get the picture. Even more irritating, they routinely mislead shoppers through deceptive in-store POS price advertising promising drastic savings, but with hooks. I'm okay with conditions to get savings like a "club card" or whatever loyalty program, a lot of chains do that...but when you raise an issue, or ask a questions like "how can I get the advertised price?" NO EMPLOYEES are willing to help explain what is required to actually get the savings. You are just quickly dismissed so they can get back to their Facebook page on their phones... It's as if they are just too damn busy to give a hoot about YOU or any form of customer service...but based upon them sitting around, they don't look all that swamped. Do your self a huge favor and take your hard earned money elsewhere! Metcalfe's, Whole Foods, Hy-Vee, Willy's, Woodmans, Trader Joe's...it's worth a little extra drive to be treated with fresh food and a little respect! Note: they recently changed the store name to "Metro Market", however they carried over the same crappy service and policies...
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February 2021 by Jen B.
Staff is always masked-up. Normally most things are in stock & the store is clean. Sometimes there are limited checkout line's open but there are always the self check lines. Great floral Dept, produce, deli is a little small
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December 2019 by Sue L.
As always, gotta check that sushi section anytime I stop at pick n save. This is the first time I've actually enjoyed sushi from pick n save. A lot of times when I get sushi at any pick n save they are never satisfying. I still get them because I'm desperate for shusi! LOL See photos. The meat was fresh and the taste was great! Only thing that could have been added was cucumber. It was missing the crunch but it still tasted good without it. You can see in the photo that they were very generous with the fish. That's a plus! Definitely going back to get more of this roll.
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September 2019 by Julia P.
Friendly staff. But often out of items. My most recent trip i had 12 items on my list and 3 were out of stock. Check dates. Famous for selling things on or after due date---slimy lettuce, moldy grapes, Narrow and narrowing assortment. This may all be how they afford the 'save' part. Just be diligent in the 'pick'. I really miss Copps and am moving my weekly shopping elsewhere using this for panic items.
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July 2019 by Kathy R.
Unless you enjoy checking your own groceries, don't shop here. We just left this place on a busy Sunday evening and they had three check out lines open, totally backed up! The self checkout was also packed. The machine made us get help about 6 times and at the end, wouldn't give us our change until a manager came over. RIDICULOUS.
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April 2019 by Melanie F.
I bought a berry pie at Pick 'n Save on Century Ave Middleton Wi. The "sell by" date was 4/4/19. I opened the container on that same date, and the pie had noticeable MOLD on it. Disgusting. Makes me wonder about the freshness of everything else in the store! Ugh.
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January 2019 by Kammi T.
First I will start with the positives: since the store was changed from Copps to Pick N Save I think quality of produce and meats has improved. I like some of the adult checkers, and the gal who seems to be in charge of the online pickup department is especially cordial and helpful. Now a few negatives: I went thru the checkout line a couple weeks ago at a non-busy time. The checkout lady had another adult helping her bag. The checker lady was complaining loudly to her associate about poor management and lack of recognition of employees, all in front of me while I was standing there. I was really mad about that! Unnecessary in front of clients, period! The other item which repeatedly annoys me is the lack of training the young people receive as far as customer service. The majority of them are sullen and do not even look up when you say hello to them. This is not a great template for these young people to carry with them as they mature and get higher wage jobs. Not good at all. If I had another store to choose from in Middleton besides the CoOp I would go elsewhere. They could do much better!
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March 2018 by M P.
Great service from John today at the self checkout line. Thank you again!!
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December 2017 by L L.
This company has gone from bad to worse. Highest prices with low-cost high schoolers as employees. Hard to find someone old enough to check out alcohol. Scam on membership discount. "Regular" prices are exorbitant to force you to hand over personal information to gain the "discounted" price which is still higher than anyone else. Don't they know you can get the same products for less at target without the membership gimmick? This is worse than their Chairman Bob campaign...most ridiculous marketing ever!
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November 2017 by Lauren L.
This place succeeded in pissing me off right away. Since it is now my "neighborhood grocery," I am left with few (no) options when we want something from the store quickly. As Pick 'n Save tends to have a higher markup, we do not do our "big shopping" here. However we will grab sale items or enjoy the items from the deli, cheeses and (typically) their produce. The layout of this store is strange and I find myself wandering back and forth to find one item. I'm in a walking boot, so that makes the journey even more annoying. Rather than dishwasher tablets being in the same aisle as "household cleaners," they were in a separate aisle under "dish care." The taco dip is on point and we are willing to try more of the deli items. However the sushi is not so good (Hyvee's is.) Even the red apples we purchased for my kiddo's school party were insanely soft and overly bruised. I am not expecting "picture perfect fruit," but there's a limit to how knocked around it should be. The variety of items is limited and the customer service is sub-par, with the exception of two checkers and one stocker. Keep hope alive you three!
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September 2016 by Nat D.
This grocery store is so disappointing. I can't help but wonder if the management or inventory coordinator has no clue what they're doing. They are always out of stock of at least one important produce item that I need for a recipe. And these items are typically common items, like green onions or a type of potato. Their produce is also of low-to-average quality. A couple months they had no crescent rolls (other than the reduced fat kind). Yesterday, they were out of canned pumpkin. These were all big annoyances when you're trying to make a recipe that cannot be made without these items. I've rarely ever been in this situation at other grocery stores, but this seems to be a regular occurrence at Copp's in Middleton. The staff always makes the excuse that they are a "smaller store" than other Copp's. I would accept that excuse if I was hunting for specialty items. Everything they seem to be out of are common items. The only thing this store has going for it is friendly employees and good neighborhood location.
