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August 2025 by John O'Grady
My Mach E gave me a warning that the 12v battery could fail at any time, so I took it to Quick Lane to get it checked out. They inspected everything thoroughly, explained the results clearly, and reassured me the battery was fine. Best part, they did not charge me a dime for the visit.
Kelsey was my main contact and she was excellent. She was professional, friendly, and kept me updated the whole way. It is rare to find service this honest and customer first. Highly recommend!
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August 2025 by Eric Norberg
The Quick Lane at Middleton Ford runs like a well-oiled machine! I'm always in and out with minimal wait, and their communication and service are absolutely top-notch. Consistently fast, friendly, and reliable!
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April 2025 by Brandon Peterson
Great staff and great service. Front desk is always very friendly and helpful!
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April 2025 by Kevin K.
I found a nail in my tire, and they fit me in for a tire repair late on a Friday afternoon. I was in and out in 15 minutes, and the cost was reasonable.
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March 2025 by Douglas King
Excellent service, prompt, friendly, clean, careful, thorough, thoughtful, good advice, work done right. Wait time can be challenging if you decide to come during busy times, but they're busy for a reason. ;-)
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March 2025 by Clark Robert R
Justin and his team get an A+ for communication and customer service. They worked hard to fix my problem. I appreciated that Justin kept me updated and took me into the shop to explain the problem. Thank you Justin!
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June 2024 by Tom Mish
Friendly, fast, knowledgeable...
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March 2024 by Jim Neese
Friendly and knowledgeable service writers and great technicians. Never had any issues. The local Ford dealer doesn't even have a Quick Lane. Tried them once for a simple oil change. They tried to sale me everything including the kitchen sink.I live in Cottage Grove. The drive to Middleton is worth it..
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December 2023 by Linda Plaza
Excellent customer serviceAll the time !!!!!!!
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November 2023 by Karen Barger
Great service!
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October 2023 by None Ya
The place was nice and clean with a nice sitting area to wait. The customer service was also nice and friendly. What was not nice was the greasy oily handprints left on my car and on my steering wheel from the oil change technicians. I have a 2012 mustang that I keep clean and detailed. There was no regard given for that. I found handprints on the A-pillar where the technician grabbed it to pull himself out of the car, leftover oil drips on the fender, and dirty hands on the steering wheel. When the technician brought the car out of the garage to give it to me he didn’t use the door handle leaving oily prints on the door where he touched it. I understand it’s a it’s a shop and that I’m getting an oil change done. What I don’t understand and the reason, for the two star review is the lack of respect for somebody’s clearly well taken care of vehicle.Service: Oil change
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October 2023 by Eric Frailing
The discount Works package offer when buying a vehicle at Middleton is not worth the hassle. Even if you have an appointment, you're guaranteed to spend at least an hour and a half before you can leave again (at least there's a couple fast food joints within walking distance). As another reviewer commented, they'll try to upsell you on filters you don't need. How do I know? I changed my own engine air filter the week prior with a genuine Motorcraft filter, and they claimed it needed to be changed already. No response when I called them out on it. Also, always check to see if they screwed your antenna back on after washing your vehicle... they have been known to forget. There are better, faster places in the Madison area. The other places are worth the extra few dollars it may cost.
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September 2023 by Bryan Cooney
Would have given zero stars, if possible. Was told a two hour wait, and ended up being there 4 1/2 hours. Go somewhere else!Service: Oil change
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July 2023 by Fritz Durst
Disappointed...I specifically waited a month for an appointment and when my vehicle was finished, it took 20 minutes to get to paper work to me so I could leave. NOT a quick Lane!
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May 2023 by Bruce K.
Liars! Classic bait & switch. Ordered a plug-in hybrid Escape on 11/25/22. We were told it would be delivered in March/early April, and that we would get updates every 45 days no matter what. We didn't get updates. I would have to call, and my salesman would call me back about 1/2 the time. Then, when it was May, I got a call from them (on 5/12/23) saying they had one arrive that someone else backed out of. He said it was the package we wanted, only a different color. We decided to take it. When sitting down to buy it, the price was now $41995 instead of the $39995 that we were promised IN WRITING! It's funny how they didn't mention that on the phone! When I pushed the issue, they said "no, no that $39995 price was for the one YOU ordered. THIS one costs the price promised to the customer who backed out (even though it was the same package!). Ok, so let me get this right, a car ordered BEFORE mine cost more?! So I said, "If I were to wait for the one I ordered, then I would get the $39995 price"? Yes, they answered. So, they originally said I'd get the car in March or April. It was May, and after asking me to compromise on the color, they UPCHARGED me?! Also, they tacked on a service fee ($299), just for my trouble. You would think, in good faith, (aside from keeping their word), they would honor the original price. When we bought a Hyundai Tucson from Zimbrick, there was an error on the car we ordered. The full package version came in rather than the basic one we ordered. They let us keep the price for the basic version without even having to argue. Neither I, nor my friends, nor my family, nor anyone I know will ever go here ever again.
