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February 2024 by Rose Kimberley
Sydney did an excellent job of explaining the A15 vs A32 phones to me as I am transitioning to a newer phone. She was extremely knowledgeable and friendly. Can't wait to work with her in the future!
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October 2023 by Mitchell McCauley
So far so good. Very nice and personable. Explained things very well.Needs seating ?
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August 2023 by Donald Hume
Great staff...moved 8 lines over from Verizon...people living in CO, FL and DC. They handled challenges and glitches with ease and professionalism. Would switch again.
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July 2023 by Ram Parameshwar
My wife and I visited this location to upgrade our phones. We were looked after by Amber, the store manager. Amber is very knowledgeable, highly competent and very customer centric. It was a pleasure to work with her and she made the entire process very seamless.
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July 2023 by Jim Croft
Got new iPhones & was helped by the manager Amber who was great. Very knowledgeable.
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March 2023 by Kristi Thompson
This was the third Tmobile location I visited and the one that made me a Tmobile customer due to Amber! I had been researching new cell carriers and had basically decided on Tmobile, but the first two locations (team members) left a lot to be desired. I stuck to it and I'm glad I did. You cannot go wrong choosing this location - Amber is an amazing manager. Knowledge, helpful attitude and expertise are top notch!
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March 2023 by MARGARET PERRY
Quan at this T-Mobile location is the best. We did the switch to T Mobile in November. We were refused our reimbursement for the payoff of our phones that we payed off at Verizon. Quan tirelessly helped us submit proof after proof to T mobile. He was always kind and wonderful even though we came to bug him again and again. Happy ending !!! T-Mobile is reimbursing us for switching finally! This would not have happened without Quan . Employee of the year !!!!
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December 2022 by s evans
Quan was professional, efficient, and friendly. Clean store, no wait time at all. Highly recommend. Thanks you guys!
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October 2022 by Joseph Stone
Visited this location 10/03 around 12:30pm. I purchased an iPhone 13 Pro Max third party and went to have it activated. The device is carrier locked to T Mobile and I am a customer, or so I thought.. I Was told I am a “Sprint customer, partnered with T Mobile” and they couldn’t activate the phone due to this. My bill states T Mobile Unlimited for all lines on the account. And it says T Mobile on my phone screen. The merger was over a year ago..!? So, I drove back home, logged into my account online, entered the IMEI, registered the device to the account myself with a simple scan of the T Mobile eSIM QR.. Wasted my time with a rude associate giving me grief about me bringing in an independently purchased device. Said he would buy it from me for $100 because it, “wouldn’t work..”I was lied to, being hustled, or they simply didn’t know what they’re talking about.
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September 2022 by Jace Unrein
The customer service was great! The manager Dre helped me every step of the way and made the process simple and smooth
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August 2022 by Victoria Whelan
Quan was fantastic. He took the time and trouble to fix up and transfer my phone number from Tracfone over. Very patient and knowledgeable. Thank Quan
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July 2022 by Janice Gehrke
T-Mobile team to the rescue!There's nothing harder than asking for help when the fix is painfully simple. And that's what happened.My sim card wouldn't fit in my new phone. I just couldn't get the tray to close... So I went to the store and within 10 seconds it was fixed. And I was the only person judging me for being incompetent.Thank you Quan for excellent customer service and empathy.
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July 2022 by Chaitanya Kankanala
I wanted a new line n also trade in my iPhone X after not getting much help from the other reps like Chore etc finally Quan came into picture. After listening to all my concerns Quan took my issue with trade in phone personally and went above and beyond to help me get the best deal and also particularly with data transfer from old to new phone which has been very problematic due to different reasons. He has been was very patient through out the process, answered every single question with smile and finally helped me get my brand new Iphone 13 pro with all the data restored without any loss. I liked the best in class service provided by the Best rep Quan at the store in the Middleton. I would like to give more and more stars than 5 for his zeal to provide best services to his customers. Great job man!
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May 2022 by Ayeisha Merriam
Jay and Cory are amazing. Not a fan of T-mobile at all. I have been trying for over a month to pay my phone off and switch carriers. Jay and Cory have been by far the BEST customer service representatives I have ever experienced. They helped me understand things that wasn’t making since when I tried visiting my local T-mobile. 100% would go back to this store if needed for help. Thank you both!
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May 2022 by Sarah Hyser
Stopped by to switch over to T-Mobile and a great experience. Shaquan provided exceptional customer service! He recommended accessories, explained our contract and protection plan thoroughly, and signed us up quickly! We appreciate his helpfulness and friendly attitude. Thanks Shaquan!
