-
February 2024 by Brandi
I came here to look at the plants and I got 4 plants that I love! The gift shop was very unique. The staff was very pleasant.
-
February 2024 by erick tarula
I had a landscaping job done about 6 years ago. The issue has been the trees/ steps. They were going loose at various points and locations. They came out a few times to re- glue. Then about 1.5 years ago I started to see some cracks and when one stone broke I was told they did not make the product any longer in that size. I came up with my own solution. Now all steps are crumbling. I had reached out with no response. Would definitely not recommend for hardscape jobs
-
January 2024 by John McWilliams
Terrible service to our HOA today. Many older residents forced to shovel their own sidewalks and driveways. Bruce Co didn't even get to our area in the development until after dark. Because our development wasn't cleared earlier in the day, we now have serious icy conditions to navigate for the next 2-3 weeks. Very disappointed.
-
December 2023 by Lisa
I passed this place for years because I don’t have gardening and landscaping needs but I saw an ad for their holiday gift selections. Looked like I might be able to find holiday hostess and coworker gifts, and it was. I also discovered that it’s probably a great place to find unique little gifts for people all year long. I’ll definitely shop there again when I need a unique gift that’s nice quality but won’t cost a fortune. (they also have some stuff that does cost more if you’re looking for something special!)
-
December 2023 by Molly Koby Jeffers
We had a negative experience working with Bruce Company. We wanted their help planting trees, re-seeding and re-grading our yard. Greg visited to look at the property and understand our wants, and we made sure to tell him our budget range multiple times. Each time agreeing that he could design something within our budget. He visited again with his design and spent an hour with us meticulous addingd things and clarifying things within the design. When the quote came back, what he had designed was 4x our budget, with the original design without any additions or changes probably 3x or so our original budget that we gave them. It felt like a complete waste of our time and a way to upsell things without any transparency to cost. We also requested an itemized list to see what the pricing was to make some cuts, and they would not provide it which was super shady. What ended up being within our budget was like 5 trees just bare planted, and they recommended phasing the project. We ended up only using them to re-grade the yard (mostly to get our $600 design fee they charge) back. Our work was scheduled for August and kept getting pushed back, and they finally made it back out in late October, which is really not ideal for re-seeding a lawn. So we paid to have them re-seed our lawn during non-optimal growing conditions, and they don’t make any guarantees about the successful growing of the lawn. Greg seemed like a nice guy, but I have to say that the Bruce Company way of working is not consumer friendly due to the lack of transparency, timeliness of response and overall value of what you get. We ended up going with SRB’s trees (they have their pricing right online and are super great to work with) and getting 19 trees planted for UNDER THE BUDGET that Bruce Company quoted us for the first “phase” of a few trees of our project.
-
September 2023 by Som Shahi
They still have time to improve customer service and get five star. Little over a week of landscaping, Not happy at all!
-
September 2023 by Daniel Borah
Horrible company. Employees are uncooperative and careless
-
September 2023 by Lorrie K.
We built a Veridian home in 2021 and the Bruce Landscaping Co. Did our landscaping. They were very upfront and candid with us about expectations for bush growth and lawn development. They replaced some dead bushes that did not do well during the warranty period. Manager James Wagner has been accessible, responsive and kind-hearted. He made us feel like a valued customer.
-
August 2023 by Randall Carter
Always a fantastic afternoon here, Great staff, fun place to splurge on gardening items!
-
August 2023 by Rick D
We encourage you to look for another landscaping company. The Bruce Company is all promises and no follow through. We gave them our down payment to landscape our new home in January of 2022 for spring of 2022. They finally got to our project in late September of 2022, but didnt finish the project and promised to finish it in the spring. They have assured us on multiple occasions that we are on their schedule but we have not had any follow up. Today is August 21st 2023 the day we gave them as the deadline to finish the project and have not heard a thing from either Jon our project manager or his supervisor. This company is not who you want to trust to do an expensive important project for you.
-
August 2023 by KA S.
Staff was very helpful finding the shrubs I wanted ( I wish I could remember the woman's name). The shrubs were in great shape, well cared for. Frank offered to load them for me and did you carefully. Very pleasant experience all around.
-
August 2023 by Katie Radcliffe
Stopped in during a late lunch hour around 1:15 pm on a Tuesday looking for a wedding gift and some specific plants. It was me and one other car in the parking lot, and I only encountered 2 other customers. Although there were staff throughout the store and in the garden center (I counted 10), only one person stopped and asked if I needed assistance-and he was very helpful. The rest of the staff seemed more interested in chatting with each other or carrying on with their tasks than checking to see if a customer needed help finding anything. Disappointing.
-
August 2023 by Toni Chamberlain
Frank helped us make decisions on which tree to purchase for a specific space. He also helped us with some perennials. He was knowledgeable, professional, and personable. I was so glad and grateful for his help.
-
August 2023 by Anonymous Anon
ATTENTION ALL SHOPPERS!!!This company is very greedy and self-serving. They are racist to their black/brown workers, and don't pay their skilled, veteran employees like they do their young and eager counterparts. They do not listen to customer or employee criticism, and their HR department only serves to save face for the company.Spend your hard-earned dollar somewhere that cares about their workers.
-
July 2023 by Alden P.
We bought a house, the builder used bruce & co to install the grass. They applied the grass just before a rain deluge, so much of it washed away. Then the sprinklers system they installed has repeatedly not worked. Their service person on the phone said none of that was their problem. Their reputation around here, I've heard repeatedly over 20 years is that they're great until they do the installation, then good luck getting any support if they screw up.
