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November 2023 by Catie Pfeifer
The service was excellent! I came in to get a new screen protector, but the store no longer carried one for my model. The consultant, Edwin, instead offered a treatment called Liquid Glass to protect my screen. It worked well and Edwin was super personable and great to work with!
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September 2023 by Allison Hinrichs
Aaron was very adept at explaining the phones and services UScellular has to offer. Fantastic customer service.
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July 2023 by Jonathan Thornton
I seriously love this store, I've been here about 3 times in the last few months for issues with my phone then replacing it and getting assistance on activating the new one. They also helped me help my mom pick out an upgrade for my mother's phone as well. Edwin has been the employee who has helped me each and every time. He has been awesome, super helpful and knowledgeable. He's also incredibly customer friendly, I've been very impressed the entire time with him. He was also very helpful in explaining things to my mom who isn't as tech savvy and very very good again on the customer service side of things. Definitely can't speak highly enough of Edwin and this store.
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July 2023 by Kristin Ostrander
Aaron was very kind, patient and helpful with my Mother in Law. She left with the best plan and phone for her age, ability and needs. We appreciated that there was no overselling!
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July 2023 by Lori Newton
I went in needing a new phone and left with a way cheaper bill and a way better deal on a new phone than I had imagined. All 3 guys that helped me were pleasant and very knowledgeable.
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June 2023 by Killah G
Nico Chapman was extremely helpful. I recommend going thru him as me and my sister were extremely satisfied with purchasing our new IPhone 14 pro’s. Working with him was a great success
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May 2023 by Haiying 96
Nico Chapman is a wonderful Retail Wireless Consultant.He’s a such kind person. I’m so glad transfer our phones from Verizon to US Cellular. Because him. Thank you so so much,Nico!
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May 2023 by Sri Jasti
I would have given 5 stars but the rep who helped me does not have knowledge bring you own device and get $200. He instead told me that I have get a new phone to get it. I called customer care and verified it.
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May 2023 by Karl Klatt
We had outstanding service by Donald Driscoll when we came in to upgrade a phone. He was the only employee working and had a lot of customers to help but he still made sure we were well taken care of. Would recommend!!
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March 2023 by Angie Gander
Donald went above and beyond to answer any questions we had (and there were a lot!) He was kind, and so patient. My husband and I went in to talk about phone upgrades but weren't planning on doing it that day. However, Donald was so nice, and informative, that we both got new phones. Donald even found the lavender color I wanted.Highly recommend. Everyone in this store is very kind, and knowledgeable. Will be going back for sure!
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February 2023 by Roberta Bertucci
My husband and I worked with Aaron at the Middleton location for 2+ hours in trading in two iPhones for new ones. Aaron was very professional and extremely helpful in deciding on new phones. He is very patient in explaining things and also, has a very good sense of humor!!! I truly enjoyed working with him and definitely recommend him to anyone looking for a new phone.
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January 2023 by Chelsey Walters
Aaron was super helpful when switching over my sons phone. We were on a time crunch on our way out of town, and we were in and out of there within 10 minutes. He was very friendly and knowledgeable.
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January 2023 by Kathleen Olson
Nico was very helpful and patient with our transaction. He was pleasant and focused on meeting our needs. Exceptional customer service!
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January 2023 by E. David Locke
Nico Chapman did a terrific job of advising and helping us with our purchase of two new iPhone 13’s. He was also extremely knowledgeable regarding how we restructured our current US Cell contract as we were able to save $70 per month. Nico it very good, capable, professional and represents US Cellular very well. We would definitely return to his store again in the future.
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December 2022 by Sally Frings
Aaron provided me exceptional service (over two separate days) as I was looking to upgrade my service (while saving money) and upgrading my teenage daughter’s phone. He was great in helping me weigh the benefits to each promotion and got the phone set up completely. Aaron helped communicate the needs of my daughter and bridged any gaps we might have had in understanding. This is the service I want each time I make a big purchase and while dealing with these technologies. Great atmosphere at this location. Highly recommend! Thanks! ~Sally
