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June 2025 by Nolan
Best service ever. They understand what they are doing. They are aware of all the deals and are an official Verizon store.
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May 2025 by John R Beale
I went to the store looking for a new phone. Andrew did an excellent job finding me the correct phone and setting it up to meet my needs. Great to see this service these days.
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May 2025 by Dawn
Nick deserves a huge bonus. What a tech genius!
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January 2025 by Maddie Hoffman
Worst customer service experience at this Deming Way store. Even though I was instructed by the Verizon customer service to come here they won’t help. They didn’t even try to look up the account. They will be all over you if you have to buy phones or accessories but if you have issues with billing or anything you bought online, don’t even bother to get a resolution from this place.
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November 2024 by Jaymo
Glad this store act has a place to pay your bills. Went to 2 other stores in Madison and was told they are “ cashless”
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November 2024 by Nelson Holmberg
Poor customer service. Went to a different corporate Verizon store to have issue resolved. They could have helped here, but they were not interested
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November 2024 by Duane Rodel
I have an unlocked Unihertz Titan - not a very common phone by any means, basically Blackberry design with the Android OS. I went to another Verizon store to get it activated, and to their credit they were able to get it mostly working on a prepaid plan with internet and cell service, but I nonetheless had issues with SMS and group texts. I made do for a while but was in the Middleton area and decided to give their Verizon store a shot. The tech on duty (I forget his name but it was the evening of 11/4) immediately recognized my phone and got to work on it. While it seems Verizon still lacks the IMEI for the Titan, he changed some other settings to see if that would help with the SMS issue. A few days later, my SMS services are now working as they should. Thank you!
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September 2024 by Stephanie Kurth
The team at this location was great! I worked with Nick who jumped through some hoops and hurdles to get the best option possible for switching phones which was so appreciated. The rest of the team were welcoming and made the process stress free!
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September 2024 by Daniel Merwin
Our family went here to switch from US Cellular to Verizon. We were there for 2 hours but what a great experience. Brian and his team were patient and helpful. They even fixed an issue caused by a different Verizon store. We are very happy with our experience here!
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July 2024 by Craig Detter
Very good group of knowledgable sales people. We had some problems on our account, and they fixed it after several others failed.
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July 2024 by Amanda Diller
Wholly unhelpful. After directed by Verizon customer service to go to a Vz store, I came in to unlock or reset my phone and get a battery replacement for my watch and spoke to Ashley. No's from the get-go. No questions, no looking up my account (which is a business account, if he would have asked), no solutions, wouldn't even put me in the queue to investigate further. Literally told me to go to Best Buy instead. Come to find out they could've taken care of both items I needed. Disappointingly poor.
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June 2024 by thomas walsh
If I could give them a zero rating I would.
Beware of the lies these salesmen tell you, rates constantly rising, phone insurance raises without your consent.
Spectrum has the same service for a quarter of what Verizon charges and $5. Phone insurance with free anytime upgrade, and price lock with no added fee's. Ironically they use the same towers as Verizon so the only thing you lose with Verizon is your hard earned money.
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June 2024 by Tracy Arnold
Tim did an amazing job helping us switch from our old carrier to Verizon. He was very professional and knowledgeable. He was also very patient and kind while we picked out new phones and he transferred and set everything up for us old folks who are not good with technology. He also made sure we got the best phones and plans to fit our needs. Thank you so much, Tim!
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April 2024 by Annie Johnston
Came in to get my husband a new phone and our specialist, Rio, was amazing. He was very knowledgeable and a great salesman. I even walked out with some new accessories for my phone. He was hilarious and easy to talk with. He made the buying process really easy. The Greenway station Verizon has quickly become our go to store for our phone needs.
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April 2024 by Samantha Steur
I’ve never had an experience with Verizon that has been positive or even neutral. Nick changed that. He found ways to somehow LOWER our bill (by $3) and get me an upgraded phone. 11/10 Would recommend
