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February 2024 by Christy Burke
Victor was great and explained everything to me and my boyfriend and we love our phones. However when we were going through the process, someone named Rio was talking very explicitly and profane. It was really out of place and uncomfortable when we were just trying to get phones
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December 2023 by Eric Homb
Victor was absolutely amazing even after switching over from us cellular I called him and he was incredible. Would highly recommend going here. Great service and very helpful for people who don’t understand all the cell phone technology. Thanks again Victor!!
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December 2023 by Michaela Blakeslee
Rio is so patient and helpful. I’m not great with technology and I was assisted immediately without an appointment. Thanks for everything!
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November 2023 by Robert Kasieta
I stopped in about a month ago with a problem I was having with a new Verizon hotspot that I had ordered online from Verizon. Sean, the manager, could not have been nicer, more competent, or thoughtful. He promptly began working the problem. He even called tech people from other stores to help. Sean truly gets customer service. He discovered an issue with the SIM card that came from the Verizon store online and replaced it to solve the problem. I'm not a big online review guy. But when I see people committed to service who also have great skills, I must congratulate it. Thank you, Sean! Nice work.
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October 2023 by Tory Swanson
Went to the store Friday after UPS/Verizon had some uncertainty of a shipment, staff was very helpful and sympathetic. It took a few hours due to some "processing" stuff yet got it done. Wouldn't say in a timely manner YET don't think it was the staff's fault and was much better than trying to get the dang AI over the phone to do what I wanted/needed to get done. Staff star was Victor.
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October 2023 by Neon Sun
Dude was extremely patronizing, and they made me wait around a half hour before telling me I couldn’t trade in my phone
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July 2023 by Margaret Behr
Not sure why they have a queue if they don't use it? After waiting patiently OVER AN HOUR, was finally messaged that it was my turn and to meet Dylan at the front of the store. At the same time, a trio came in needing just a screen protector for a phone. Dylan then proceeded to ignore me and spent almost 20 minutes with them. Yes, it was my choice to wait once I was added to the queue, but to watch a "walk in" customer receive pretty much instant service was not right. I had carved out the time from a too busy schedule to drive over with the intent of buying a new phone and ultimately spent a chunk of my Sunday afternoon waiting patiently until I was bypassed, so will go elsewhere.
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July 2023 by Peggy Starr
SO many complaints in the reviews and from my Mt Horeb neighbors I will not come in.
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April 2023 by Meg R
Superior customer service; not the phony, too polished kind, either. I was treated in a kind and genuine way.
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March 2023 by M Foster
Bought three phones from them in two months on two separate visits. Nothing but problems. Don’t trade in phones here, they don’t know how to process them.
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February 2023 by Matt M
Had a bad experience with a person that no longer works there and management could not have been more accommodating to make me happy!
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December 2022 by Colton Ritchie
This store was completely unhelpful when we needed a SIM to be replaced. Their website was inoperable and they're not given the tools to deal with it. Save your time and call corporate, the 3 hour wait is better than this store.
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November 2022 by Jason Morgan
Terrible customer service. Probably going to switch from Verizon now. Their cell signal is awful around Middleton/Madison anyway. Verizon, you should be ashamed at what a disgrace you are.
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August 2022 by Yaqueline Jaqueline Gonzalez Zambrano
!! I DO NOT RECOMEND VERIZON!! Pease visit this link as my complaints are multiple. WARNING: DO NOT BUY FROM VERIZON! In short, Verizon has dishonest business practices, unethical business practices and deceptive business protocols. We lost out on nearly $3,000, amount which Verizon and/or Team Wireless gained. Don't become their next victim!
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August 2022 by Colton R
This store was completely unhelpful when we needed a SIM to be replaced. Their website was inoperable and they're not given the tools to deal with it. Save your time and call corporate, the 3 hour wait is better than this store.
