-
December 2022 by Matt W.
Another voice in the choir of dissatisfied pharmacy customers. Came in for a vaccination for which I completed my paperwork online. When I arrived, there was a long line to check-in. While checking in, I'm asked to complete the paperwork I filled out when I made the appointment. After completing the paperwork, another long wait in line to turn in the paperwork previously completed. I would not recommend this location for vaccinations. I've had more prompt service at other Walgreens locations
-
February 2022 by Sadie Nelson
This pharmacy has the rudest people working at all times . Every time I call and get a time update on a prescription, I head over when they advise and when I pull up to the window “ not ready come back in 20 minutes “ I just can’t anymore . It’s been like this for years . This is a block away from me, but I’ll drive the extra mile or just go to CVS from now on.
-
November 2021 by Jessica Roum
Received text my prescription was ready to pick up. Got there and was told it would be at least 30 minutes since it wasn’t ready yet. This is after waiting in the drive thru for 20 minutes. Incompetent.
-
September 2021 by Stephen V.
If getting an Rx filled and you have more time available than you know what to do with, try the Walgreens on Branch Street in Middleton. The drive thru has two lanes, each one is usually slower than the other. Today I saw a couple cars in line so I walked in because I needed shampoo, so I figured an air conditioned wait wouldn't be the worst thing. But upon seeing the inside line with 3 standing customers and 3 sitting elderly ladies, and apparently only one car at drive thru I made the inside purchase at the front register and hopped along to my waiting car. Seeing two cars, one left and one right, I chose right. Wrong. The car in the left lane took off after about two minutes. Replaced by a black pickup truck. Not much longer now I repeatedly told myself. "Can I help you" the box says to the car in front of me. Now I realized I chose poorly. Next voice I hear is the black truck is being asked his address, so he's also slightly ahead of the car I've been waiting behind. "Any questions?" (To driver of truck) I'm overheating the car in front of me discovering their Rx was put back in shelf back in August. Oh dear. I'm SO in the wrong lane Another car appears to me left rear, behind the black pickup. Which now drives away. Replacement is cued up and in position, and straight off: "Can I help you?" N E A R L Y THERE easily at 10 minutes. New car on the left is getting their Rx and off it goes. So does the car ahead of me. I wait The 3rd car, in the left, you know, the window lane. "Can I help You?" Another 2-3 min tires, I hear the speaker ask the other (3rd car) driver their address. FINALLY. "Can I help you?" "Sure, unless your going to help me before the FOURTH car in the left lane arrives!!!" 17 minutes. I hate Walgreens. The ONLY redeeming thing about THIS location, is that THIS store doesn't ROUTINELY, totally mess up the RXs month after month, which the Walgreens store in Northport Avenue did like it was their sworn customer service mission. As I sat there this early afternoon I was again reminded that the manager should send a couple of the staff members out from time to time to use a broom or something to knock down decades of spiderwebs and crud. It's curb appeal is appalling, if this was almost any other business type, this filth would not pass any inspection. Filthy.
-
April 2021 by Carla Klubertanz
The pharmacist and assistants are rude! there is no customer service there at all, they act like they'd rather not be bothered by you purchasing their meds. I wish my parents would switch and go somewhere else like I did years ago.
-
March 2021 by Sadie Nelson
As a super stressed mom of a kid that just puked her medicine all over me I’m sure they saw my distress when I pulled up to ask for a flavoring thst they didn’t even offer when I first filled the prescription . After filling they told me it would be 2.99 . Looks like I forgot my wallet - they were not able to charge my card on file. They would not give me back her prescription .
-
February 2020 by Melanie S.
The pharmacy intern (pratish?) was very incompetent, rude, and unprofessional. My husband went today to pick up a Tamiflu prescription for my 5 month old with influenza. First of all the pharmacy NEVER placed a courtesy call when the prescription was ready and then when I called in on 2 separate occasions claimed not to have prescription. It finally took my pediatrician's office calling multiple times over 24 hours after it was originally prescribed to investigate the matter. Mind you this a TIME dependent medication (should be given in first 48 hours of symptoms) and a high risk patient due to her young age. Then, when my husband went to finally pick up the prescription the pharmacy "intern" was trying to tell him he doesn't have insurance and should pay $180 out of pocket (and even then wouldn't give him the medication). We have active insurance (I am healthcare professional myself) and have been picking up prescription at this Walgreens for almost 2 years. The most recent prescription was 2 days ago for my son. Instead of just explaining to my husband that she needed to see the pharmacy benefit card when he presented his health insurance card, she told him if he doesn't have insurance he'd have to pay out of pocket. While this is going on, she scoffs at my 4 year old son who is getting upset and getting over a severe case of influenza himself. Out of frustration, my husband called me up at home while I was taking care of our sick baby. I ask to talk to the pharmacy intern who was immediately rude. I asked her if she needed the pharmacy benefit card twice. She did not answer me. Keep stating she needed a PCN number. When in all actuality she did need the pharmacy benefit card information and the PCN LETTERS (that are the same for our entire family and should be on file). She then just handed the phone off to my husband and said I don't need to deal with this. How insensitive. Too busy to deal with providing important medication to an infant with a serious illness. Finally, my husband pulled out his pharmacy benefit card and the pharmacist (not the intern) said this is what is needed. This intern is dangerous and should not be working to provide medications to customers. If we weren't persistent we would have ended up paying out of pocket or with no medicine at all.
-
May 2019 by Thomas F.
Very bad service at Pharmacy. Constant wait at drive through and many problems coordinating with our insurance company. Stay away if possible.
-
March 2019 by Jay F.
Slow and inattentive pharmacy that always seems to have an excuse for not doing their job proficiently. No apology for the delays and one of the ladies that works there seems to really enjoy the power trip of making people wait.