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November 2023 by Francisco Frias
2 stars. I submitted an application for a lease as International Student a week ago. Nobody from this dealer called me during the week. My first contact with them was 5 days after because I personally went to Zimbrick to get some news. Today’s is been a week and i’m still waiting for the decision to be approved or denied.If you are an international student or a foreign who has a legally status, I recommend you to look for other options/dealers because the financial process for approval/denial here has a low low low quality.They argue that is VW(Volkswaggen) that takes time in their process (which is real), VW financial department looks that does not have any “Immigration specialist” or a SOP (Standard Operation Procedure) for cases where the client is a foreign person with legal status in the US. But, the dealer could make a call soon in the week to inform about the times or documents required for the process.2 Stars because the sales person Brian Olson is a cool guy. But the dealer and VW ????????????Let’s see if they take 1 more week or a month to get a decision.
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November 2023 by Nola Walker
Although it was ‘express’ and I arrived before service began for the day. I was told it would be 30 minutes. I waited two hours for service. There were originally only 4 customers waiting with me. More customers came and left, until I asked when will my car be serviced. No other ‘customer service’ was provided like the Stoughton Rd. area. My car was not wiped in the interior, is this a courtesy of the past?
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November 2023 by Jonathan Wyttenbach
It was a great experience. Our sales representative was extremely helpful and knowledgeable. He made sure all my questions were answered and respected my time.
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October 2023 by Nihat Almas
Marc Jacobson was very helpful and knowledgeable in answering all of my questions.Outstanding service! Very happy with the purchase of my car. Very genuine and passionate about his work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing.
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October 2023 by Jennifer Walker
Very quick and friendly service. Lounge was great. Only negative was that I got ten minutes away and my tire pressure light came on. Had to drive back but they got it taken care of quickly when I arrived.
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September 2023 by Teresa Pace
Worked great with me when I needed to schedule, then reschedule. Had a loaner for me to use. Very clear about what was going to occur for my service appointment
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September 2023 by Blake Baxter
The service on my MY21 ID.4 had been postponed several times. The work, that was supposed to last 3 days ended up taking nearly a month. Communications were poor and repairs were constantly delayed without explanation. Some repairs that I was told several times would be completed were not completed, so the car will have to go back in for these repairs in the future. Further, the repairs created additional issues that had been identified by other ID4 owners but were never check on by dealership personnel, so the car will need to also go back for these repairs. Finally, the software for the vehicle was updated introduced numerous changes and updates for which there was no guide, so we are left to figure out what changed and how to manage the changes. In sum, a mostly terrible experience at Zimbrick VW Middleton.
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August 2023 by Chanda Halderman
I had been shopping for a small SUV for awhile and had visited a number of other dealerships with other car brands - the customer service and attentiveness at Zimbrick Volkswagen in Middleton exceeded my expectations. I felt welcomed, valued, and they made me really happy to purchase my new car with them. They helped me find the perfect SUV for me and made the transaction seemless (even though I had a short window as I was living internationally at the time). I would recommend them to anyone looking for a new car. In particular, Brian Olson was fantastic to work with - he was very open, genuine, and super knowledgeable about all the car models and really helped me make the right choice. Mike (finance) and Amy (sales) were also great. The entire process was easy - and almost fun - as it should be when you buy a new car.
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August 2023 by Ellen Langrehr
I liked getting a reminder email with details of my appointment from the Service Manager (David). I emailed back and he responded promptly. Nate, the service person with whom I worked was professional and efficient & he communicated clearly the plan for the day. He notified me when the car was ready for pick up. I appreciate the option for an Uber ride to and from my appointment. I did not need to use that service yesterday but I may in the future.
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August 2023 by Jennifer Anderson
I called Middleton Zimbrick to schedule oil change, the lady encouraged me to try “express lube” which didn’t need an appointment. I drove to Zimbrick the next morning at 730, the gentleman told me that it would be a two hour wait. I left to go to work. I called again to schedule an appointment. Again I was encouraged to try the “express lube”. I told the lady that I have a job Monday through Friday, I can’t go unaccounted for, for an undetermined amount of time. I got past the scheduling gatekeeper and was able to schedule an appointment out 3 weeks for 7am. I was prompt for my appointment and greeted the gentleman while he opened the doors. I pulled my car in and was happy to have immediate assistance. Unfortunately I waited for two hours! In my opinion, this is not “express”. Maybe you should change the name to avoid misrepresenting the expectation. Also, a gentleman and a lady who came in separately after me, both left before me. The gentleman had an oil change and I think the lady had a battery change. Also, it is nice that Zimbrick washed my car during the appointment, but they did not dry it. The water on my car did not bead, so I assume it did not get a wax coat. I got my car soaking wet, with no offer to dry off.
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August 2023 by Tracy McNulty
The salesman, Brian Olson, did a wonderful job with and for us. He took his time with us even though it was a Saturday and he had other customers came in to see him. His knowledge of the VW Atlas was top notch! We could not have asked for a better experience with Brian.
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June 2023 by Tyler Peterson
We had a fantastic, seamless experience with Brian and the rest of the team at Zimbrick VW. Brian was extremely friendly and helpful throughout the process and took genuine care to make sure all of our needs were met. It was easily the most pleasant and stress free car buying experience I have ever had. Already excited for our next trip over when our lease ends!
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June 2023 by Mutant Crisper
I brought my car to the dealership to have an oil leak repaired. I purchased the car used and it was leaking at that time , but I also purchased a warranty. Before I made the appointment for the repair, I called the dealership to ensure that the repair would be covered by my warranty. I was assured at this time that it was covered and that there would be no cost to me. After I dropped my car off the day of my appointment I received a call from the repair technician, who informed me that the leak would not be covered by the warranty, and that I would need to pay for the repair, despite what I had been told on the phone. I could have paid far less to have this leak repaired somewhere else, and the only reason I brought it to the dealership is because I thought it would be covered by my warranty. If I had been told that they needed to evaluate the leak before making that determination, I would have understood, but I’m pretty unhappy that I was told that it would be covered.
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June 2023 by Buck Webb
I brought my car to the dealership to have an oil leak repaired. I purchased the car used and it was leaking at that time , but I also purchased a warranty. Before I made the appointment for the repair, I called the dealership to ensure that the repair would be covered by my warranty. I was assured at this time that it was covered and that there would be no cost to me. After I dropped my car off the day of my appointment I received a call from the repair technician, who informed me that the leak would not be covered by the warranty, and that I would need to pay for the repair, despite what I had been told on the phone. I could have paid far less to have this leak repaired somewhere else, and the only reason I brought it to the dealership is because I thought it would be covered by my warranty. If I had been told that they needed to evaluate the leak before making that determination, I would have understood, but I’m pretty unhappy that I was told that it would be covered.
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June 2023 by V Z
Exceptional Service from Thomas - A True Professional!Rating: ⭐️⭐️⭐️⭐️⭐️I recently had the pleasure of purchasing a Volkswagen from Thomas at the dealership, and I cannot express enough how impressed I am with his outstanding service. From the moment I walked into the showroom, Thomas greeted me with a warm and friendly smile, instantly making me feel comfortable and valued as a customer.Thomas possesses an extensive knowledge of Volkswagen vehicles and was able to provide detailed information about the models I was interested in. He patiently answered all my questions, guiding me through the features, specifications, and various options available. His expertise and professionalism were truly commendable, as he went above and beyond to ensure that I made an informed decision that suited my needs perfectly.One aspect that stood out was Thomas's remarkable listening skills. He attentively listened to my preferences, budget, and concerns, taking them into consideration when suggesting suitable options. This level of personalized attention made the entire car-buying experience smooth and stress-free.Moreover, Thomas demonstrated exceptional patience throughout the process. He never rushed or pressured me into making a decision, allowing me ample time to test drive different models and explore all available options. His patience, combined with his friendly and approachable demeanor, created an environment of trust and transparency, which is often rare in the automotive industry.Thomas's professionalism extended beyond the showroom. He meticulously handled all the paperwork and ensured that I understood every aspect of the purchase agreement. His attention to detail and commitment to delivering excellent customer service were evident at every stage of the transaction.In addition to his exceptional sales skills, Thomas's post-purchase follow-up was truly impressive. He took the time to reach out and inquire about my satisfaction with the vehicle, making me feel valued even after the sale was completed. This level of care and dedication to customer satisfaction is a testament to his exemplary service.I cannot recommend Thomas highly enough. If you're in the market for a Volkswagen, I urge you to seek him out. With his expertise, professionalism, and unwavering commitment to customer satisfaction, Thomas will undoubtedly provide you with an exceptional car-buying experience. Thank you, Thomas, for your outstanding service!
