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April 2024 by Brian V
They charge a covid relief fee without disclosing and also ask for a tip.Do not go here.
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March 2024 by cherry pie
Was at mke Airport and went to auntie Anne's. Was told they did not have any nibbles available just what was out there. I asked how long for new ones was told 30 minutes. After 40 minutes of watching and waiting which is hilarious because they closed the gates I went back up and asked thru the gate how much longer and was told 20 minutes. I responded and said you told me 30 and that was 40 minutes ago. I could see they had pretzels and had bags on them but not serving customers. I waited until I had to board. Terrible customer service
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January 2024 by Billy Boyle
The breakfast sandwich is the Best! Maybe one of best ever!
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September 2023 by Laura Kaspar
Rude employees. Didn’t have any food ready just sitting around talking getting paid to do nothing and provide no service.
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July 2023 by Reggiie’s Vlogs
EXCELLENT SERVICE THE STORE ITS LOOK CLEAN N SMELL GOOD ? THEY SO FRIENDLY I LOVE IT
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July 2023 by Michelle Acevedo
I love the place i dont speak English but they have people Billingual i love the person i love it 100% i come too many times
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April 2023 by karen howell
I came around 7:45 am to get a pretzel but there was just a sign that said “be back”. After waiting 5 minutes or so, I ate somewhere else. When I returned an hour later, she ignored me for a while and then told me, rather coldly, that she had nothing and it would be at least 30minutes!!! Wow!
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March 2023 by Brandon King
Terrible experience. I was the only person in line, and the employee kept harassing me for an order after every 5 seconds. Then she tells me that they only have three items that they can sell me. Why would you show a full menu when you don't sell even half of it? I looked at my receipt, and it showed a 'COVID relief' charge. I'm never going here again.
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January 2023 by Jennifer Heberlein
Nothing was fresh overly dry and stale
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January 2023 by Brianne Braden
The two workers shut down around 5pm, saying they were making another batch and it would be about 30 minutes. Went to ask again and they said they’re closed. It’s now 6:40pm and the employee is still sitting inside on their phone, getting paid for not even working.
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December 2022 by Joanie F.
I LOVE these pretzels, but I'd say the past couple of times they haven't been as great. Today, I got nuggets (only because they hadn't made any pretzels yet... mind you it was already 8 a.m.). The young man at counter didn't seem like he wanted to be there. I sat and ate my not-so-soft pretzel nuggets across from the store and saw that NO ONE was in the store making some fresh pretzels. A few people looked like they wanted to get something, but there was no one to be found. I saw a man and his daughter go there and wait. Finally the same young man came out and told them they only had nuggets available. Dad and child walked away for a bit. Worker left store to sit in waiting area and look at his phone. Dad and child went back to Auntie Anne's looking for someone. WOW the other employee came from the back to actually work! Then young man about 15 minutes later went back to work. Saw three peeps behind counter at this point. My point of sharing all this is because it makes me so irritated that people don't want to work these days and this particular store, which used to be the place I always went to for my hot pretzel, went down hill. I think I'm done with Auntie Anne's at General Mitchell Airport.
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November 2022 by James Cistaro
At 5:40 PM they do not have any pretzels but they are open until 7:30 pm. The owner needs to make improvements as they are losing business.
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October 2022 by Bri Kn
The two workers shut down around 5pm, saying they were making another batch and it would be about 30 minutes. Went to ask again and they said they’re closed. It’s now 6:40pm and the employee is still sitting inside on their phone, getting paid for not even working.
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August 2022 by Tonia Schneider
Why are you closed at 6 pm on a Tuesday when your website clearly states 8 pm? There are currently at least 200 people in concourse C and no restaurant is open. Ridiculous.
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July 2022 by Bill H.
Seems to have hit or miss ours and missing a lot of items or at least were 15-20 minute waits. On top of that they don't do online ordering, loyalty rewards or gift cards even though the have signage for it. Signed up for the loyalty and couldn't use my reward