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June 2023 by J F.
I went here because I just went to the attached clinic. Make sure you understand your prescription because they won't answer their phone should you need help later. Just an answer and a "Could you hold?" would be nice. You could drive down there faster than get a phone answer. Also, 1 site on Yelp says hours to 7:00 pm, another says to 9:00 pm. I never received an answer so I called the clinic which took forever to answer also. They said the pharmacy is open. Next time I'll just do Meijer's. They deliver. For an urgency clinic and Aurora Health Care there, they need a bigger more efficient pharmacy.
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April 2023 by Ruth Rivera
Amazing customer service!
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August 2022 by Mark K.
Best pharmacy there is ! Bar none. I couldn't possibly be happier with their style,cheerfulness and candor ! They are personable and most definitely PEOPLE people. They relate to everyone with the same knowledgeable care and quality of experience one would come to expect out of a professional business. The business of keeping their patients in best health possible !! Don't forget...the pharmacist knows much,much more about the meds and their side effects. The doctor,in many cases,knows what the Pill manufacturers want him to push and not enough about potential bad side effects. It's true ! Check your stats. I check and verify ALL facts. YOU SHOULD TOO.
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August 2021 by Candy
I received fantastic customer service at this store. Bravo - Very good!
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May 2021 by Matrix Truther
It's a good pharmacy. Convienent
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April 2021 by Jasmine R.
ALEX IS A Racist pharmacist that lied to my doctor about at fr I didnt even do just because I'm black then lied and tried to say he didn't blackball/blacklist me when he lied and told my doctor I filled something else I never did. The whole time the doctor told me to go elsewhere and he still went out of his way to tell everyone I was break the law/rules. Literally does care about his patients his job his dignity just a pure racist and everyone in the building answers to him. Enjoy
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January 2021 by Sharon
I am so pleased with the service and I mean real, authentic, old-fashioned service that we got from this pharmacy and especially Alex, the pharmacist on duty when we went to have a prescription filled. I will not go into lots of detail, but in order to help my sister with her prescription, he had to make 5 phone calls and came out to talk to us all 5 times. He bent over backwards to help us get what she needed.When we went back to pick up the actual medicine later, Matthew was the pharmacist on duty. He was also very courteous, respectful and helpful. We had been treated poorly at another pharmacy earlier in the month and are VERY happy we chose to go to this Aurora pharmacy.Thank you Alex and Matthew.
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January 2021 by Sheri Wenzel
You are a very nice person
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October 2020 by c
Pharmacists are nice and helpful. Curbside pick up handy.
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July 2020 by Wonder Woman
Excellent customer service!!
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February 2020 by Sarah C.
Do not go here. I sat in the lobby for 2 hours and ended up deciding to leave. I told the receptionist and she said I had to sign a form of refusal. The nurses would not let me leave and decided to take me back right away: After waiting 2 hours the nurse said the receptionist didn't communicate properly and that I should've been moved up as a priority since I had a concussion. Yet they had me wait multiple hours. The nurse told me to come back at 7pm which I did and now my wait time is another 1.5 hours. I watched multiple people walk out due to waiting so long.
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October 2019 by Emma Hoffman-Barth
really knowledgeable and helpful staff and pharmacists, will remind you of side effects even if you’ve taken the medication before to make sure you stay well. impressive and dedicated in my book
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September 2019 by Luis Herrera Sanchez
I always have good experiences everytime I come in. The only bad experiences I've had (you could say) is when I'm already waiting on my prescription and people try to rush the techs to get their prescription out before anyone else's. I will say I've waited long times though. They are a busy location.
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September 2019 by Rachel Zumstein
I normally don’t leave reviews for businesses but I had such a bad experience that I had to immediately. Recently got my wisdom teeth taken out and have had the worst luck with them. 2 dry sockets, now followed by an infection. After waking up to horrible pain this morning, was treated by my doc then given a script for penicillin, which needed to be filled ASAP. As always, I went to my usual pharmacy, who I know is usually behind. I was already in tears due to the immense pain when I walked into the clinic. I was greeted by a pharm tech who I had never seen before. After handing this young woman (who I believe is named Jasmine) my script and explaining that I needed it filled ASAP, while still in tears, the response I got was shocking.
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August 2019 by Rachel Z.
I normally don't leave reviews for businesses but I had such a bad experience that I had to immediately. Recently got my wisdom teeth taken out and have had the worst luck with them. 2 dry sockets, now followed by an infection. After waking up to horrible pain this morning, was treated by my doc then given a script for penicillin, which needed to be filled ASAP. As always, I went to my usual pharmacy, who I know is usually behind. I was already in tears due to the immense pain when I walked into the clinic. I was greeted by a pharm tech who I had never seen before. After handing this young woman (who I believe is named Jasmine) my script and explaining that I needed it filled ASAP, while still in tears, the response I got was shocking. "Well, it'll be about 30 minutes and I don't even know if we have this." She said with attitude. I explained how I couldn't do that since I needed to get back to work soon, was in horrible pain, and needed to start treatment now according to my surgeons instructions. She handed the paper back to me and stated, "Then I can't help you." I proceeded to walk out in even more tears than when I walked in. Went immediately to the Aurora pharmacy at the Urgent Care in Franklin on Loomis. They immediately filled my script and even apologized for the horrific treatment from the last pharmacy. Go to the pharmacy on Loomis. Don't bother with the Edgerton location. Most likely will be disappointed every time. I've never been so mistreated and uncared for by a staff member of Aurora.
