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November 2025 by Deanna Mcduffie
Welcoming
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September 2025 by SUZETTE Love
I was there on 9/17/2025 between 4pm-7pm. The pharmacy technician was very loud and unprofessional lots of cursing and having a personal conversation with each other.
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September 2025 by Sarah Buckley
They rock! Great service, always in stock.
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September 2025 by Josiah Bowers
As a cancer patient at Aurora on Good Hope, I’ve experienced unprofessionalism from the pharmacy staff and staff in internal medicine. It really takes a toll on me to have to deal with such things, when I’m already dealing with a life altering illness.
It’s disheartening and it has left a sour taste in my mouth for Aurora pharmacy. Good Hope used to have such a great staff. It seems like they’re hiring people who have no empathy, so they speak to you in a very condescending and careless way.
I’m truly disappointed and angry.
I hope as many people as possible will see this and know who I am cause I go regularly to the oncology department. And internal medicine to see my primary doctor.
Sincerely, Josiah Bowers
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July 2025 by Dianna Greening
I’ve also had a few not so wonderful experiences there with staff especially the last two times for pickups in June and July. they may be overwhelmed and perhaps short staffed. We all need to pray for one another I think.
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June 2025 by Reuven Cocos
While the staff may be well meaning, I experienced a level of incompetentce here that I haven't seen in years. Whether they didn't want to, or couldn't figure out how to fill my prescription, I'll never know. Extremely poor communication between staff members and myself, it appeared as only one person could tell me the truth and was able to follow through with their promises. It's not like I was trying to do something complicated.
I'd heard good things about this pharmacy. I suspect they've had some changes between then and now. Because I will never go back. I wouldn't if they paid me. They either had a serious level of discrimination against me, or this is how they run things there. Either way, I wonder if they should be open at all considering my experience.
AVOID AT ALL COSTS.
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February 2025 by K B
If you need any help, don't bother with the pharmacy. They can't or won't do anything. To save time and frustration, just contact your doctor to begin with. The pharmacist can't do anything without a doctor's permission anyway.
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April 2024 by Whitney Taylor
It’s unacceptable!! the wait times! when you tell me my rx are ready and it’s the wrong amount I have to wait another 20 mins.SMH The process in how they deal with patients need to be corrected. No manners and Horrible customer service. Plus, When you call them, No greeting, immediately puts you on hold. and you wait for 15 mins or more then they are short with you on the phone. i’ve been coming here for about 5 years and everything has declined.
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March 2024 by Parker
I was specifically instructed by my psychiatrist to call here and ask if they had my prescription in stock. After being put on hold for at least 20 minutes Aurora refused to tell me if they had my hard to get prescription was in stock. Other pharmacies will happily tell you this information about the same drug so that you can send them your prescription, but not Aurora
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November 2023 by Kate
The employees at this location are not only rude but seem to lack any sense of human empathy whatsoever. They're terrible in person and even worse over the phone. If you show up in person, be prepared for snide, condescending responses to any questions you ask, regardless of how important those questions may be to your health and safety. If you call in, be prepared to sit on hold for 30-45 minutes only to be told that they're too busy to talk to you and then be unceremoniously hung up on without even having a chance to actually ask your question.I would think that, being a leading healthcare organizing throughout Wisconsin, Aurora would value the health and safety of their patients. Apparently that concern doesn't filter down to the Good Hope Road pharmacy. While annoying, I could've handled the attitude just fine... the big problem is their reticence to do anything resembling work (they'd rather chitchat like a bunch of barnyard hens with each other) or answer questions about important medications that could be disastrous if not taken correctly.
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October 2023 by Carlos Cortez
I use this location for all my prescriptions,no problems at all
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April 2023 by Joe D
Very fast compared to CVS or Walgreens. They have staff who actually know what they're doing.
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September 2021 by Theresa Armstrong
The staff is exceptionally great, like family, very professional, compassionate, they go be on their call of duty. Very informative about what they do. They work as a team. They can take care of me anytime.
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September 2021 by Mary Buttler
The staff is always professional and helpful. You never wait very long in line. They always follow up if you ask for help. Glad I changed to this Pharmacy, should have done it sooner.
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May 2021 by Kristine Criscimagna
I use this location as well as Brookfield and I've never had a problem. The entire staff has always gone above & beyond to be sure my medications are available and ready. If something is not in stock or has to be special ordered I've never waited longer than the next day for it to come in and I can pick it up. During rush time which imo is usually between 3-6pm the wait times are never as crazy as some people have reviewed them to be or at least I've never experienced them. And I have only ever had 1-2 people ahead of me at most and it went quick. The Pharmacist always takes time no matter how busy it gets to come over and explain new medicationsto me and ask if I have any questions on them and / or any refills I may have. I've never felt rushed in any sense of the word and I also enjoy chatting with a few of them when I come in and it's not busy at all. Overall during the 18 plus years I've been coming here I would definitely give it 5 STARS✨ without even thinking about it.
