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January 2024 by Deborah Stencel
I recently had a terrible Avis experience in Charlotte, NC, and it made me realize I have never commended this branch - which I have visited at least a dozen times - on its consistent good service and professionalism. Thank you!
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December 2023 by matt nink
Had a great experience with RanDee at this rental counter. She was able to get me into a car a bit earlier than I had reserved for. Great cars and great prices! Definitely recommend.
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December 2023 by Carlata Stewart
Unique at the downtown Milwaukee location was very professional, knowledgeable and kind. She ensured to verify my identity to secure my personal information and assisted with setting up a different location drop-off. Thanks Unique and keep up the good work!!
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December 2023 by Yesheva Daniels
Ms RanDee is a very nice and helpful person at the Avis and budget downtown location. She is the best! She assisted me and I really appreciated her.
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October 2023 by Fridah Kiminya
We had a terrible day after our rented Kia rented from a different rental company got stolen. We ended up at Avis for a replacement rental. Randee at Avis downtown location was thoughtful, thorough and super efficient in helping us get a rental car. She was very understanding of our stolen car situation and did her best to assist us and turn our negative day into as positive one as she could and offer us words of advice. Thank you Randee for being a ray of sunshine on a very bleak day.
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October 2023 by Peter Balestrieri
Amazing experience with Sean Unique & RanDEE downtown!! So friendly and professional. I had a TERRIBLE experience at the airport with a different rental company, and they solved all my issues and even got me a better price. My family was stranded and they saved the day!! Book thru Budget site and head downtown!
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October 2023 by Joy Abernathy
RanDee, very nice and helpful!! I totally suggest with 5 stars if you’re in need of a rental for any reason to rent from these guys.The whole staff is great and efficient , also the cars are clean, lobby clean and they’re quick getting you in, out!!
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October 2023 by Amy Sullivan
We absolutely LOVE MRS RANDEE!!!❤️❤️❤️ whenever our family and friends rent at the downtown Milw location we love when RanDee is working because we know she’ll definitely take care of our rental needs. She’s always helpful and very efficient with her service. She definitely should be promoted to management. She was working alone but you couldn’t tell because she made every customer feel welcomed and appreciated I know this because we all shared our appreciation for RanDee and her services! Will always support this location just because of RANDEE!!!!!! Ask for RanDee to assist with your rental you won’t be disappointed!
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September 2023 by melanie c.
Rande helped us get a vehicle after booking through a third party website and the vehicle booked was not available at the location. Her service was great but there are definitely kinks that need to be worked out between Avis and 3rd party booking sites
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August 2023 by Ben Woodford
The sales clerk was absolutely wonderful! She was able to help out with an issue which was purely my fault, and I truly appreciate her work on our behalf.
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August 2023 by Shannon S
RanDee is an absolute legend! She was incredibly patient with my mother and I as we used drivers' licenses from two different countries and two different credit cards. The Budget booking system is so antiquated, but she found a way to make everything work. She treated us with kindness and is just a lovely human to interact with. The car we rented was mega clean and drove smoothly - in all, a really positive experience.
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August 2023 by Mia Alexander-Snow
I cannot say enough good things about Ms. Unique, the downtown location branch supervisor. She is professional, Customer Service oriented, and very, very patient with her customers. Great job, Avis in hiring such talent!
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August 2023 by Nicolette L
You have to know the policy which is, you have to have $200 extra as a security on your credit card and you have to check that your card is accepted. I knew all of this so my transaction went smoothly. However, there were some customers that were rude, irate and vulgar to the staff because they didn't know this. I felt so bad for them, to the point I was worried about their safety. The staff handled it and professionally.
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August 2023 by elizabeth dickey
This place failed me completely yesterday. I had reserved a compact. When I got there, they gave me a minivan. I was horrified and explained that I had never driven one and was not comfortable with it. I was told there were no small cars. They offered me no help: my only options were to take or cancel. When asked why they had not honored my reservation, the man claimed he had just by providing the vehicle. He was rude and wholly unhelpful. He had the gall to tell me that he had already cancelled 20 reservations that day; the implication was that I was lucky to have anything. Avis was grossly unprofessional and irresponsible and made clear that it does not care about its customers, and this supervisor had no business dealing with the general public. I could not have been more disgusted.
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May 2023 by James Burnett
Excellent customer service. Sean went over and above to walk me through vehicle options and help me make a logical choice. His demeanor was friendly. He worked fast. And the vehicle was clean and in excellent condition. Couldn’t have asked for a better experience.