-
December 2023 by Jaxswa HSFRST
PLEASE CHANGE YOUR DRIVE-THRU HOURS.BMO HAS A $63B NET WORTH BUT YET CAN’T STAY UP TO DATE ON BUSINESS HOURS.GET. IT. TOGETHER. BMO.
-
October 2023 by Jason Serio
BMO is a trash company with garbage-tier customer support and ridiculous fees. Bank elsewhere if you value your time and money.
-
March 2023 by SandraE
BMO... PLEASE take this to heart... it's been a very rough 2 - 3 years (COVID-19) and then add to that, INFLATION... DO THE MATH.Get with the program already.GOOD CUSTOMER SERVICE is the way to go... there are a thousand other banks out there ready and willing to BEND OVER BACKWARDS to gain and KEEP customers. I was considering transferring my business to BMO but changed my mind after reading the CUSTOMER SERVICE reviews.
-
January 2023 by Richard M.
I opened a checking account some years ago to gain an incentive payment & to have a 2nd debit card backup. That was successful & no problem. Recently, I wanted to close it... with online savings actually paying interest these days, I don't want extra money laying around getting nothing for it.There is no, absolutely no way, to message/email anyone at BMOHarris. All the 'Contact Us' links lead to a nationwide phone number. When I called that number, they tried and tried (so they said) but they were unable to cancel my account.So I just withdrew all the money but the account is still active. Holding my breath waiting for them to charge me for the privilege of having an open account with no money. Don't know if they can reach into my active account at another bank to steal their fee. We'll seel.
-
August 2021 by Totally Relatable
This is posted in the drive-thru as of 8/2 - so naturally I got before 5:30pm and the drive actually closes at 5:00pm. This should be updated. Even online on google it shows drive-thru hours as open until 5:30pm. Just annoyed cause now I’ll have to make an extra trip for a deposit that I can’t do online or at the ATM.
-
April 2021 by Gage Kelch
Not sure exactly what his name, but Robert “Zgradnik” or how ever you spell it, was completely rude. One of the rudest customer services reps/bankers I’ve ever met. Hopefully that phone call was monitored & recorded. Asked a simple request because I’m on vacation & wanted to notify my bank that I would be out of town.... from the jump he was rude with an irritable tone in his voice, & acted like he didn’t know what I was talking about when asking to “put a out of state note on my account” so I didn’t get any suspicious activity freezes on it.... can’t believe this man is still employed with how he handles customers. Get a new job a**hole. ??
-
March 2021 by Michael
Tried to take some change in to have counted and deposited in my account only to be told they don't have a coin counter. What kind of BANK doesnt have a coin counter?
-
January 2021 by Mike R.
Bob gave us some outstanding customer service as we closed out some accounts from my father's estate... very professional and friendly. Good to see the lobby open during the Covid where some banks are not. We were even over an hour late due to a bad experience and slow service at their competitor down the block... Bob is an "asset" to your bank!
-
October 2020 by Kathy Glancey
I called the branch to ask whether I should stop in to set up a checking account for my son or set it up online. The guy told me it can be complicated to set up online and recommended that we come in. We came in. He begins the process, very slooooowly, then tells us it’s $25 to set up a checking account in the branch. It’s free to set up online however. He never mentioned the fee when I asked which method he’d recommend! Manager wouldn’t waive the fee. I’ve been a customer for 30+ years and I’m considering moving all of our accounts to a more customer friendly bank.
-
October 2020 by Presidential Courts
I called the branch to ask whether I should stop in to set up a checking account for my son or set it up online. The guy told me it can be complicated to set up online and recommended that we come in. We came in. He begins the process, very slooooowly, then tells us it’s $25 to set up a checking account in the branch. It’s free to set up online however. He never mentioned the fee when I asked which method he’d recommend! Manager wouldn’t waive the fee. I’ve been a customer for 30 years and I’m considering moving all of our accounts to a more customer friendly bank. Waste of time.
-
January 2020 by Dawn Welloch
Get a new system for your drive through, wow, I've been waiting for 10 minutes and still haven't seen anyone at the window. I'd leave if I hadn't sent all my stuff in already!
-
August 2019 by Kararena Suzano
Was my first time at this BMO and I heard from another family member that they like going to this one and was good, but was the worst experience. We came in on Sat. an hour before they closed, the teller was really nice and helpful, but needed to see a banker. There was one banker and was helping a customer way before we came in. So we waited for an hour straight there was others waiting (I understand tht there's one banker), and when they finish, it was time for them to close, like if you weren't taking anymore costumers then say so, wasted time. I could of when to another BMO.
-
July 2019 by Miguel Rizo
The people there are always nice to me, very helpful, and they always help me on stuff that I dont understand.
-
June 2019 by Julie David
Used the ATM and the machine kept my money, charges me $5.00 ATM fee. Went inside to tell them and to get my money. I was told I have to see a banker and I won't get my money. I have to go threw whom ever owns the damn ATM. Don't have a problem taking my money right away. I shouldn't have a problem getting my money right away.
-
September 2018 by Mr. robinson
I asked about my account and I didn't get the info the teller nicole was telling me and she got frustrated and told me I was angry when I was speaking calm just trying to understand and made me feel like I was stupid belittled me to the point I just walked out
