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November 2023 by Anquinette Harris
Great body shop, and they did a great job on my son's car.
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October 2023 by Robert Williams
Good service honestly one of the best places to go to I tell all my friends and family
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September 2023 by Mike L.
First Time customer after moving here from Michigan. Our attempt to buyback our Ford Lease resulted in no return calls despite our phone messages and emails. Chose another dealer.
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August 2023 by Tim S.
Lake Collision did a very nice job repairing my vehicle, and they were very easy to work with. I would highly recommend their body shop.
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July 2023 by Michael C.
I purchased a used F-150 last week from this dealership. It's gold certified and thought everything would be good...almost nothing went the way I was expecting. Edwin, my salesman was the only exception. He was great to work with.I put $500 down to hold the vehicle and wasn't able to come look at it for a few days. On the test drive, the car wasn't cleaned at all, even though they had plenty of time to even do a quick cleanup on it. Even when I took delivery, it wasn't very clean...probably because the detailer was rushed to get it done.My trade in vehicle wasn't perfect, but they gave me an extremely low trade allowance without explanation.I was preapproved for the loan, but when I was signing papers, they couldn't use it, they could only give me another bank for a higher rate. Again, without explanation, but the F&I manager did fling the preapproval back at my wife.A Gold Certified Ford is supposed to include a free Carfax report, and 3 month trial for XM radio, which I did not get, and didn't know I was supposed to get into i looked up on the Ford website, because I didn't receive any paperwork stating it was included with the certified vehicle.My biggest problem is I noticed when I got home that there were some sizable and DEEP gouges in the sidewalk one of the tires. Like, big enough to fit your pinky in. I sent Edwin pictures, and they used car manager called back. He wanted me to bring it in to get looked at, so I did today, only to find out their "technician" said it was safe...I've been doing auto repair professionally since 1998, and anyone else who knows anything about tires knows that gouges (or any damage) in a sidewall can not be repaired. The tire is junk. And they won't do anything about it. I ended up walking out because I was so upset I was shaking after the used car manager only told me "I understand your frustration".I also noticed yesterday that the right rear corner of the truck sat down a little lower than the other side. I unbolted the shock, and there is zero compression or rebound in the shock...so that needs to be replaced also. Nice job on the 172 point inspection guys.
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April 2023 by David R
Fantastic to work with. Very easy going and no pressure to buy. LIstened to every thing I wanted and had very honest answers.
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April 2023 by David R
Fantastic to work with. Very easy going and no pressure to buy. LIstened to every thing I wanted and had very honest answers.
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February 2023 by Danny B
In my eyes Lake Auto is a world class car dealership. They have a great deal of integrity from Sales to Repair. Everyone I have ever dealt with at the Lake Auto Dealerships has been beyond professional and courteous to a T. I highly recommend them without any hesitation
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January 2023 by Andrew Gaylord
You better watch everything CLOSE when doing paperwork or they will CON you out of money. Cost me extra for brand new plates when I specifically requested a transfer and even gave them my registration at the time of purchase. When confronted they denied this and said that I signed for this when I signed for title and registration NOT new plates. After they finally admitted a mistake was made they still refused to make it right, and now I'm out more money and time at the DMV to fix their problem. I wish I would have trusted someone else with my purchase than these crooks
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October 2022 by Michael G.
Brought my car in to get new battery cables only. I was quoted $720 to replace a bunch of stuff for the battery. I told them no, just the cables. Craig told me the cost to put them in would be $350. He didn't say any other numbers. Overpriced in my opinion, but I don't have the expertise. I agreed to the 350, but they didn't have me sign any paperwork. Brought it in on a Friday, they didn't have the part for some reason, and told me Monday. So I went the entire weekend without my car. I needed it for Monday for my everyday life, and then they didn't finish the car until Tuesday. Thought that would be the last of my troubles. I got the bill to see the charge for $350 and then $150 in parts and $27 in shop supplies. Totaling about $550 after tax. So I was lied to, made to wait, and they basically scammed me. I will not be returning. Con artists.
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September 2022 by Shane O.
I had two Ford items on my car that were recommended by Ford to get replaced based on the Ford recall notice I was given by Ford in the mail. So I looked up a local Ford dealer that was close to work and Lake Ford was the closest. I tell them over the phone that I had two different recall notices that needed to be fixed plus the door cap fell off my car so I needed that replaced as well. The rep said they could do it all in one day if I arrive early which I did. When I arrived, they said they could do it all. I told them about my car door handle that popped off and they said they'd first have to diagnose the problem and see if replacing the cap is an option. I said it simply popped off because I didn't push it back on. He said he'd receive a call quoting the price to replace it. They don't give me any replacement vehicle or ride to work or home so I had to take an Uber home since they said it would take all day to fix. 7 hours pass and no word from them. Finally they call & tell me the car is ready. When I arrive, they say the one recall item got replaced but the other item did not because they don't have the part. They tell me its $200 for the clip to fix the driver side cap. I said clip? I just need a cap. So he goes to the back to call the parts department and they gave me a price quote for the driver visor that a clip broke off. I said I don't need that fixed, I want a quote for the cap. They say they don't have the cap for my car and would have to order it. They said they'd have to color match it to the color of my car and might not match. They said its $200 min plus labor. I said no thanks. I asked if they could put it in writing so I could shop around and they refused. I asked for a receipt for today's services performed and they wouldn't give me one. So two of the three issues were touched. The one issue that they said they fixed wasn't even fixed at all!! So now I waste an entire day and for none of the 3 issues fixed which they said they could do. Can't get much worse than that, does it? Probably didn't care about me since it was a Ford recall and they couldn't charge me for services. So now back to the drawing board to call another Ford dealership for help.
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August 2022 by Robyn L.
Brought vehicle in for recall. Suspension work. My brakes also have an issue and thought I would have them work at it look at it as well.. But $175 to just examine my brakes my ? A good mechanic With a completely professional shop should have the tires all off and examine the brakes in a 1/2 hour.. There's no parts or materials in break examinations. $175 really? Using the shuttle to go home. Couldn't tell me when the shuttle would be back.. Im sure the dealership's Aren't shocked that only 20% of people return to Ford to have their vehicle serviced.. It's all about the money. Talk is cheap.. All The cheery fake slogans about how much" we care", It's just to butter me up to open my wallet real wide.
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August 2022 by Jonandlani Palmer
After telling my family that $500 down would hold a truck for us till the weekend, after giving them our card for the hold money, they conveniently sold the truck out from under us before actually running our card. Is there any integrity left in this world?! And the reason we had to wait was because of a medical procedure. And this was the second time a truck was sold out from under us here. Once is an accident, twice is shady.
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July 2022 by Vivek B.
Their pricing is much higher that other ford dealerships. Not willing go negotiate either. And they will attend you based on which car you drove to the dealership during your visit. Pricier / Luxury car - better hospitality but car quotes go up. Other than coffee and coke, they don't have anything to serve you as a guest.
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April 2022 by Nate W.
Poor communication and poor inspection of work. I dropped my vehicle off Tuesday (3/22), and estimated completion was that week Friday (3/25). I didn't hear anything so checked in Monday (3/28), received an update, and the new completion date was Friday (4/1). Again, I didn't hear anything and then got confirmation it was done Monday (4/4). Picking up the vehicle, there was a new check engine light on with no notes from the tech and no communication to me. The service employee was polite and recommended they keep the car, but couldn't offer me a temporary vehicle to get home so unhappy that I needed to find a ride after a mix-up. After the additional work was complete, I picked up the vehicle. While driving and about to get on the freeway, the wind caught my hood popped it up because it wasn't properly latched. With those two events, I can't help but question the quality of work on the $3k+ of repairs on my vehicle.
