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November 2023 by Jonye
Terrible experience.When I get to the counter, the advisor named Craig Prochasca was busy joking with a coworker. Wasn’t greeted as a customer - more like I was interrupting.I told him that I’m addition to the oil change, tires, etc., that the wrench light has been on for a little while.Craig proceeded to roll his eyes and snicker at me exclaiming that it means an oil change is due on all Fiestas.However I was told by another Ford dealership that it was something else.After nearly 3 hours, I get into my car only to find that the wrench light was still on.I called Craig back, and again, didn’t care nor take responsibility to make sure the sensor would be reset.Simply told me to come back. No apology or anything.Will be calling to speak to a manager.
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November 2023 by Amanda Perez
If I could select 0 stars I would! My truck sat there for almost 2 days. I scheduled for an oil change and to get a recall fixed from my door latches. They never kept me updated, I had to call each time. They said they were busy and didn’t have the parts. They wanted to keep my truck for another 4 days. I scheduled this appointment weeks prior so this was a shock. I ended up picking up my truck early because I need it for work. When I did I found out they never even changed my oil which was the main reason I brought it in! How do you schedule an appointment ahead of time and not even get that work done. I will never bring my vehicles here again. It’s sad we’ve bought 5 vehicles here and have had much work done over the years. Lake Ford has gone down over the years. I wouldn’t recommend them to anyone now. Sad.
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November 2023 by Mike Weber
Top-notch. It was so enjoyable to work with someone who didn't treat you like dollar signs, but like a person. Alec went above and beyond when we were looking for a "new to us" vehicle. While we ended up purchasing a vehicle from another dealership, it wasn't because of anything he or Lake Ford did. I REALLY wanted to give them my business, we just happened to last-minute find a vehicle that was local (instead of having to ship) that just made more sense. THANK YOU for being awesome!
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October 2023 by Miguel Angel Aviles Pacheco
I had a great experience with Lake Ford and my sales consultant Christian. You helped me with all of the process to get my new truck. Everything was done on the same day. I arrived at noon for a driving test and by 3:30 pm I was leaving with my new vehicle.Thank you so much. Excellent service.
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October 2023 by Ryan Thut
Chris and the entire Lake Ford team were absolutely fantastic! They were incredibly accommodating and professional through the whole buying process. The communication was top notch. They even delivered the new truck right to my door!! Easily the best car buying experience I have ever had!
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October 2023 by Edward Kutz
Ryan H. from finance, Brandon R. from sales, and everyone else at Lake Ford made our trade in process as stress free and easy as could be. They listened to our needs and were creative with how we could juggle our vehicle trade ins to get what we needed within our budget. I can't recommend them enough! Thank you so much gentlemen!
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October 2023 by Roz Diederich
We were looking for a newer Ford Explore and they had about 15 on the lot. The sales person did not pressure us and asked us what we were looking for in a vehicle. We found one we liked, our sales person gave us the keys to drive it, and went with us, and explained all the features on the vehicle, and showed us about all the extras that were in the vehicle we drove. They allowed us to discuss what we wanted to do about the vehicle without any pressure. They were very helpful. They did not pressure us to do a thing and we bought the vehicle right there and then. We had the vehicle that day and could drive away immediately. They couldn’t have been nicer people with zero pressure. We would go back to them and buy a vehicle from them again. From the sales person to the finance people to the manager of the store, they made the whole process easy and had no pressure!
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September 2023 by Justin Koda
Had a great experience buying my new. Christian was very knowledgeable, and accommodating. After extensive research of other Chicagoland and Southwestern Wisconsin dealerships it was clear that Lake Ford is very fair in their list pricing. Negotiation was fast and reasonable. I didn't need to spend 6 hours at the dealership negotiating a $10k dealer markup down to market price as I have in the past with other dealerships. Keep up the good work!
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September 2023 by Joann Machnik
Well, I sent in my truck to have the oil. Changed the tire rotated and to fix the tracking on my backup window that completely fell off. And I mean, just completely fell.First of all, they call me to tell me that they couldn't fix it. When clearly they built it, they made it. They have expert mechanics. Apparently, they work there and could not fix it. My truck sat there for 2 weeks and nothing got done I called corporate headquarters and I was working with this young lady the worst worst person never got back to me never emailed me back. She was horrible horrible. Oh, but when I told them that I was coming to pick up my truck today. She ended up calling me. They wanted me to pay almost $600 for something that I should have never fallen never. So now I picked up my truck and I have to take it elsewhere to have it fixed.
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September 2023 by Jeremy Brown
Micah was very friendly when I took our fusion in for service. He gave some good better best options for new tires and overall was very helpful in explains things through the process.I then talked with the front desk who got me in touch with JJ to giver our growing family’s needs and the options we would have by adding a second vehicle. With coordination with Dan from finance, they both gave us the best options and we’re very friendly and easygoing to have my experience with. I’ll be in touch with JJ and Dan when we make our final decision on our vehicle future and always enjoy the service I get when I take our vehicles there!!
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September 2023 by Andrew Scheler
I had a terrific experience at Lake Ford. I worked with John Steele & Nick and both were great. I had two vehicles in mind and they were both parked out front when I arrived even with short notice. John knew the cars well and made the process very enjoyable. Nick worked up a quick deal and they do not bloat their fees like so many dealerships out there these days. Highly recommend!
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September 2023 by Cate Indermuehle
Tony was amazing, professional and knowledgeable. I have never shopped online and not visited the dealer! The truck was delivered and I E signed the contract in my driveway! Crazy but very easy and efficient! Tony and Nick, (finance) were great at assisting and explaining.The staff was great and really wanted to earn your business. They are a Ford dealer but I purchased a Jeep Gladiator…lol…I love it!! Next time a Ford!! They worked with me on price…best deal! Make sure you shop at Lake Ford…they really care about their customers!!
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September 2023 by Heather Moreau
Santiago was a great help and give him 5 Stars! I was happy to be able to bring my pup with me though the process. The car i bought is dirty and has a bad buff in the black paint. When asked about detailing the manager said "they do not pay the guys much.." .But Santiago said they will fix it this coming Monday. When signing the papers they offered extra add on warranty and service and asked to spend another 300-3k more. I declined and have remorse for not wanting to spend more money. Maybe if they had approached me before i wrote the check I would have? I do not think I need to prepay for oil changes but It stings to sign AS IS papers on a used/dirty car.
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September 2023 by CJ Costas
Lake Ford was the best experience I had buying a car! Alex W, Dan and Josh S were professional, not pushy and worked with em every step of the way! We had a really positive experience and I look forward to working with them again in the future!
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September 2023 by Mike L.
First Time customer after moving here from Michigan. Our attempt to buyback our Ford Lease resulted in no return calls despite our phone messages and emails. Chose another dealer.