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August 2023 by Chianti Vaughns
Lauren and Mike Hansen sold us a vehicle that was faulty and had “Drivetrain malfunctions” from week one. This vehicle had to be towed twice. Had a battery replace(Because they thought that was the problem, the real problem was draining BOTH BATTERIES ) and has been an issue since we bought it.All of sudden we have an issue that says the CSC modules need to be replaced at $7,000.Get this… Lauren also sold us a warranty for the vehicle that isn’t for EV vehicles. I told her this in the first month. She ignored it.So the warranty we bought is not covering it.They aren’t covering it .We are stuck with a bill well over 7k.We have had the vehicle for 7months.Please don’t buy from these folks. I will also be filing a BBB dispute/claim against them and might get ahold of fox 6.Don’t buy from these people. They barely know what they are doing. These dashboards indications are the same ones I got on week two! The problem drained the first battery and now it has drained another and shorted circuits.I will never buy so much of a scooter from the Hansen folks going forward.
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August 2023 by Beth Graf
Sold a LEMON BMW EV and a no coverage useless warranty to my daughter and and son that did not even cover the EV vehicle that they are still paying 16K for?!?!? How do you seriously rip off a young family trying to be respectful and productive people with a 1 month old child and now they have no vehicle that you still get paid for and want them to dish out another 7K?? How can you not cover this and why did you sell them a bogus warranty? Lauren and Mike Hansen you should be ashamed of yourself! This couple has been coming back to you since they bought the vehicle from you and you shamelessly will not cover the $7000 battery needed after repeated problems with the vehicle since they drove off the lot. Too much bad karma. Avoid this dealer they will rip you off.
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August 2023 by tomas gonzalez
I bought a car from them at Brown Deer auto sales in the winter time just to find out in the summer, the car has overheating problems then the car started. Overheating radiator busted with the hose. I replace everything. Just to find out, they sold me a car where the wire for the band is messed up that causes a car to overheat so I called the guy he says bring it to get scanned so I bring it just so he could tell me come back tomorrow and I’ll bring it the next day just to tell me to come back tomorrow worst experience I had and the car is a Volvo
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August 2023 by j j
WORST EXPERIENCE OF MY LIFE!!!!!Gustavo ILLEGALLY sold me a LEMON CAR!! it was a 2010 Corolla.. and refused to let me swap it out for a better one, he illegally had the bank and owner take the car right out from under me without ANY KNOWLEDGE ABOUT ANY OF IT, until some random tow guy TOOK MY CAR somewhere, I don't even know where. none of them care about it and refuse to do their jobs!!! Im in so much debt because of what he did to me, and Im sick to my stomache about it!!! STAY AWAY!!!!DO NOT GO HERE UNLESS YOU WANT TO BUY AN ILLEGAL CAR!!!
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May 2023 by Denise T.
I wish there was a way to leave ZERO stars! This subprime "dealer" sells ty cars to individuals. My teenaged son went to this Hell hole and got swindled. He's young, and thought he could do it on his own and they took advantage of him! Months later he needed another engine!
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March 2023 by Joe Janiak
The salespeople at Brown Deer Sales are extremely friendly and helpful throughout the whole car search and purchasing process. They have a great selection of quality used cars, none have salvage or questionable titles. Everything about the vehicle is inspected, if needed fixed, and disclosed before posting to the lot. Loren kept me informed and stayed in touch even after I had canceled test drives. She was extremely efficient in processing our purchase and securing a loan all within a half-hour. Most importantly to my wife and I, the salesperson, Loren, is honest and truthful, her car knowledge is extensive and accurate. Their service charge is $300 - $400 less than any other car lot. We can highly recommend buying from Brown Deer Sales.
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February 2023 by Billy E
I recently purchased a used car from Brown Deer Auto sales, and I am extremely happy, especially with the assistance received by the salesperson, Gustavo.As an out-of-state buyer I had many questions and concerns that I needed responses on prior to conmiting to purchasing the car. Gustavo was both quick and thorough in his responses. He sent me many photos to indicate the actual condition of the vehicle. He was also very honest in his verbal description of the car, and pointed out a few flaws that the pictures would not convey.I then made a fair offer on the car, but the dealership's management was not ready to accept it. I told Gustavo to keep me in mind if they changed their's, and indicated my timeframe for buying. True to his word, Gustavo reached back to me to let me know that the dealer was willing to accept my offer if I was still interested. I was happy to leave a small deposit on the car.Brown Deer Sales was excellent to hold the car for the week that I needed to get to them from NY. They were also willing to refund the deposit if the car would not pass a final inspection to check for road worthiness for my ride back to NY.In the week between me leaving the deposit, and arriving for pick up, Gustavo kept me informed of all of the small fixes that the dealer was taking care of at no extra cost.The day of my arrival, Gustavo picked me up from the airport, saving me the expense of an Uber, and made great conversation. At the dealership, he had a cleaned car waiting for me inside a garage, protected from the falling snow. He went over the car with me before finalizing the deal. The transaction was effortless, and the dealer fee was absolutely minimal. When all of the paperwork was finished, Gustavo installed my plates for me and then made sure I was good-to-go on my 900 mile trip back home. He even responded to questions that I had about the car the next day.I highly recommend Gustavo and Brown Deer Sales in Milwaukee if you are looking for a quality used car at a great price. Especially if you are looking for exceptional customer service.
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October 2022 by Stephanie Engberg
Gustavo is fantastic! Super honest, easy to talk to, reasonable guy. Not pushy at all. Understands what I’m saying. Doesn’t treat me differently just because I’m a woman. Good at small talk and funny. Very friendly and thought that me being a diesel tech was awesome. Didn’t judge me for wanting a Kia Spectra. Up front about the car and the work that was done on it. So glad I went here. Took the car home the same day I went.
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September 2022 by MICHAEL KRAMER
My salesman, Gustavo, was great. He was patient with me as I test drove 3 different vehicles, and the sale was smooth. I ended up having an issue with the vehicle I purchased 6 weeks later. I reached out to the dealer, and was allowed to return the vehicle for a full buyback. It is very refreshing having a dealer stand by their inventory, and do the right thing.
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September 2022 by Jim
The five star rating was well earned. I was in an accident a couple weeks before and had been looking for a car. I came across an 2016 MX-5 at Brown Dear, added to my list and continued my search. About a week later I had this and one other car on my list. They made the sale for several reasons price, honesty, and a true willingness to get the deal done on my timeline. I spoke with them on a Friday, they took care of the financing. I drove from Madison to get the car on Monday. I have been loving it ever since.
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June 2022 by FireSTDaway STD
Literally had me waiting 3 months and he didn’t get anything done on the car. If you want your time and money wasted go here
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April 2022 by Darnell Thompson
Pretty cool people, decent cash cars
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January 2022 by Cody
Looked for a car for months found it at Brown Deer the service in sales and the garage are quick friendly and honest.
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January 2022 by Mark Sears Sr.
nice cars at decent prices . 2nd car bought from there. dealers not pushy and personable!
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December 2021 by Xyzzy
A very pleasant experience. Knowledgeable and personable salesmen, and I got a good deal on a car I've been looking for for a while now. Thank you Gustavo for making the biggest purchase I've ever made an easy and positive experience.