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December 2023 by Brittany Barry
Burkhardt was so friendly and so easy to work with from start to finish when our furnace suddenly stopped working. They were easy to get ahold of on the emergency number and on their regular office number, they scheduled everything so quickly & showed up very promptly for each appointment we had. We worked with Jake on the emergency line & initial visit, Horst in sales and then Connor & Brett for install and all of them were friendly, professional & made the whole process straightforward and easy. Highly recommend this company!
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November 2023 by sburns300
The whole team at Burkhardt was great to work with, from Ricardo the weekend emergency service tech, to the sales team, and the furnace installers Troy and Andy. We had our furnace die on Black Friday night, and had a new furnace installed and running on Tuesday. Would definitely recommend and will use Burkhardt again when needed for our water heater and AC.
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November 2023 by Veronica Carson
Sher was exceptionally thorough and professional. He took his time cleaning the furnace and inspection and made recommendations that we will definitely consider. He is a great representative of what a Service Technician should be….pleasant, professional, not rushed and made recommendations with no pressure after he took the time to explain his reasoning behind the recommendations.We will definitely request his services again!!!
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November 2023 by Kylie Larsen
I had an inspection on my furnace done by Xavier and was very happy with his customer service. Xavier exhibited a high level of professionalism and expertise throughout the entire process. He was punctual, courteous, and had a friendly demeanor. His thorough inspection of my furnace was impressive, and he took the time to explain each step, ensuring I was informed and comfortable with the process. Thank you!
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November 2023 by Terry Nash
The techs were on time and did quality work. We had a furnace and air conditioning installed. We are happy that it didn't take all day.Services: Heating system installation
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November 2023 by Liz Braun
The furnace technician arrived quickly and on time, was professional, friendly, and answered all of my questions. He diagnosed the problem and offered solutions.Another gentleman also arrived quickly and on time, and helped me find a suitable financing solution.He was also informative, professional, efficient, and friendly. Both gentlemen were respectful of my time, and made allowance for me to be able to drop and pick my child up from school. The woman who I spoke with on the phone was also pleasant and efficient when I was at work and had little time to be on the phone. Conner and Brett installed the furnace the next day. They installed the furnace quicker than the estimate given to me which was fantastic! They were also on time, professional, and efficient.They were friendly and answered all of my questions. They cleaned up after installation. They also made allowance for me to drop off and pick up my child from school and were respectful of my time. Overall a great experience!
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November 2023 by Marvin Suson
I’ve had a service contract with Burkhardt for two years now and I’m very satisfied. They are always professional and communicate clearly all issues that need addressing. My experience with Xavier was particularly great. He was friendly, courteous and detailed in his analysis of the condition of my furnace. In my opinion his work has extended the life of my furnace and saved me a lot of money and headache. I highly recommend Burkhardt for regular maintenance and repair.Services: HVAC system repair
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November 2023 by Debbie Stear
Burkhardt made the experience of getting a new furnace installed as easy as possible. From the person we spoke to on the phone, to the technician who assessed the situation, to Elliot who sold us the furnace everyone was very professional and personable. James and Chiko did the installation and were absolutely wonderful. They were prompt, friendly, and knowledgeable. They went above and beyond in making sure the new thermostat was installed correctly and was linked to my phone. Our experience with this company was very positive.
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September 2023 by Tranquil Spirit Nicole
Shout out to Lee who was our contact person for setting up our emergency service call on one of the hottest days of the summer(as well as a holiday weekend) and keeping us up to date on the time frame. Once our technician, Ricardo, got to our home, it was literally less then a minute before he was able to figure out the issue. Great service all around!!
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September 2023 by Chris Minning
From initial dispatch support to the close of the job I have nothing but the best to express of my experience with Burkhardt. Holiday weekend, mid 90s, and a non functioning AC unit the cards were stacked against me. Butkhardt was not my first call but the only one available same day. Super pleased Burkhardt team. You’ll have my service business in the future.Service: HVAC system repair
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September 2023 by maggie Schoenecker
James and Chiko were so easy to work with. They were friendly, nice and explained everything to me as this was my first time replacing any big units at my house. I would highly recommend them, great company to work with! Thanks for everythingServices: Heating system installation
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August 2023 by Yang Wang
Sher from Burkhardt is an extremely proficient and adept professional who impeccably caters to every aspect of our A/C system. He is highly meticulous and ensures that every detail is taken care of with utmost precision. Apart from this, he is willing to take time out and give technical explanations to customers like us who may not be well-versed with the technicalities of the system. It is a rare trait to find in professionals these days, and it speaks volumes about his dedication and commitment toward his work. Moreover, the Burkhardt customer membership is truly worth investing in the the services and experiencing the excellence and expertise the company brings to the table.
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August 2023 by Eric Grabowski
My wife and I are new home owners. So, it was disappointing to hear that we’d need a new furnace and AC unit. Especially because we didn’t account for it. We are lucky to have called Burkhardt. Elliot, one of their sales reps, was able to set us up with a great financing package. When Troy and Andy (install team) showed up they worked diligently from 8 am to 3 pm to get the job done. All three guys were very professional. The install team left the place how they found it and were able to completely turn our new furnace around without any issues. Additionally, they worked to meet ALL of our little requests along the way. From our quote to install, everything took about a week and a half. An initially stressful situation was relieved by hiring the right crew. No need to look anywhere else. Do yourself a favor and call Burkhardt.Services: Heating system installation
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August 2023 by Amy G
This is a shout out to Sher, my service tech From Burkhardt Heating and Cooling. Sher did a great job completing my air conditioning service call. He was very professional, respectful, knowledgable, informative, sincere and friendly. Sher took his time to explain what the service call would entail, then he sat down with me afterward to show me the pictures of my AC system, explain its current level of functioning, share his recommendations for upkeep, and answer my questions. He left his work area cleaner than he found it and guided me through scheduling my next appointment. Sher is a top-notch professional and I am a very satisfied customer!Service: HVAC system maintenance
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August 2023 by Bb Fenton
We had Sher Xiong come out to our business in downtown Milwaukee yesterday 8/8/23 and he was phenomenal! So professional polite and extremely thorough. I let him know that my boss was on a phone meeting and he worked accordingly. He apologized for being tardy even though it wasn’t his fault. He was so awesome to work with and I was happy to hear that we could request him if we needed any other work done. Great young man and Burkhardt is fortunate to have him.Services: HVAC system maintenance