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January 2024 by Princess Sills
Mary is SUCH a SWEETHEART!!! BEST Customer Service I'VE EVER received.!!!!! The workers did a PHOENOMINAL job reparing my car. I am 100% pleased!!!!
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January 2024 by Lakisha Shepherd
Service was great from start to finish. Mary, Yaser and the team kept me informed throughout the process. Very friendly, welcoming and courteous. Explains in detail. Couldn’t ask for better care!
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December 2023 by Jermel
Pretty good experience.Miscommunication with myself and the owner over a few things, but he did try to fix what wasn't his fault, so I understand once my wife explained it better loll. Overall though I'll definitely go back and refer more people..Mary was great also.
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December 2023 by Sandy LaDue
They made a complicated insurance claim easy. Mary, the customer service rep was wonderful and went above and beyond the call. My car was repaired on time and correctly. While I hope I never have to, I would use them again in a heartbeat!
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November 2023 by Irma N
I came here to get my car fixed after it got backed into. They fixed the door but I was not happy with the paint job. They ‘corrected’ twice and still not satisfied. The paint job had bubbles, and indents all over. After stating my discontent the second time, I was told that is simply how it is. That even brand new cars come like this. The paint job will never be clean. In the end they just sanded out the indents (probably dirt particles stuck to the paint) and gave it back to me- with streaks of the sanding on the door. I went to another shop and had it corrected. No indents or bubbles.Other issues- when I got my car back there was finger marks and dirt in my car upholstery. Also there was an awful smell in my car that took months to get out. All of this leads me to believe their shop and staff is not clean nor do they care for customer service.Services: Painting
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November 2023 by Victoria Banks
Great service! I was distraught from my accident and I was reassured from start to finish that everything would be OK. I was also getting married the same week they would be doing the work. They took care of me and did excellent work. Thank you!!!Service: Body & Trim
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November 2023 by Rev. Seth Vincent Jr.
Great work! Carstar kept me updated and informed of every step moving forward. I found extra details done that had been repaired for complete repair. A clean shop and friendly staff! A+Services: Tires
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October 2023 by Evelyn Matos
What I loved about this place is that they keep you posted on your vehicles repairs! The staff is very courteous and professional! I am so glad I chose them to work on my car!!Service: Body & Trim
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August 2023 by Perl Marabotto
They were very friendly and able to take care of my car in a reasonable timeframe! I will definitely be back and highly recommended you try them out. I don’t normally do reviews but I was honestly impressed by this company. I used them to evaluate my car after an accident for my car insurance company.
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July 2023 by Kathleen Weinstock
I was very pleased with Miller auto body shop and all his staff. Thank you Mary!! He gave me a time frame and kept me well informed of what was going on. Definitely you recommend. Thank you all for your help and service ?Services: Painting
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July 2023 by Sadie McQuade
I would 1000/10 recommend this auto repair shop! I contacted numerous auto body repair shops in the Milwaukee area all booked out weeks to months in advance who told me even then the parts I needed couldn’t be acquired for weeks beyond that. I went in to CarStar Miller and showed them a previous estimate and the owner came out and said no problem, told me he could get me the parts in 2 days so had me come in on a Friday and promised it would be done the following Wednesday (I was a week away from needing to relocate to Minnesota and hoped to have my car fixed before this drive). I was cautiously optimistic and took my car in that Friday and was reassured throughout the entire process that they had my back and would help me make sure I was ready to go. I received text updates the whole time on where things were at in the process and officially received the completed call EARLY that Wednesday that was promised. If I could give a 100/10 I would because the customer service between the front desk and the owner taking such great care of me and were kind and understanding of my time crunch predicament. I would recommend this level of service, speed, and quality to anyone!!! Thank you CarStar Miller for the amazing experience!Services: Painting
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June 2023 by Lauren H
My car window was broken into and they were very prompt and professional getting it fixed. Especially as a female going to an auto shop, this is the only shop I’ve felt comfortable and safe going to. They are always kind and do honest work. I won’t be going anywhere else!Service: Body & Trim
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June 2023 by John K.
This is one of the worst experiences I've had with any business. One star is way too many. They damaged my car in several ways, and treated me worse than trash after they had my business and money. They killed my battery and electrical system by leaving the doors and trunk open for a month, then refused to fix or acknowledge it. They cut my window tint, causing that to need to be replaced, the paint blending was terrible, they had the vehicle for a month and communicated status update only once. They were rude and abrasive and usually not even in the shop. No backup or supervision, no one to help the secretary who was throwing up at work several times during her shift with no help due to being sick. I asked three times to pull my rental into the shop to transfer things into my vehicle which they said was a good idea, then they brought my car out in the pouring rain and parked it on the opposite side of the lot from me, open, to transfer my things and disappeared while I was asking them about it. Transferring my things for 20 minutes in the pouring rain left both vehicles soaked, they said to just trust them with the rental, no receipt, checkin, pictures or verification. My car had interior damage and electrical damage, they billed the insurance double the cost, couldn't communicate and their inspections and certifications were expired by 3 years. There are so many places to do business with your vehicle, this would be the worst one you could choose.
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June 2023 by Taylor Walters
I recently had the pleasure of visiting CARSTAR Miller Auto Body to have my back bumper replaced and the paint on my car repaired following an accident. I must say, the entire experience was absolutely outstanding from start to finish!First and foremost, I want to express my gratitude to Mary, who provided exceptional customer service throughout the entire process. Mary's knowledge and professionalism were evident as she guided me through the necessary paperwork and explained the repair process in detail. Her patience and willingness to answer all my questions truly made a difference and alleviated any concerns I had.The efficiency of the team at CARSTAR Miller Auto Body was truly remarkable. They completed the job much faster than I expected, without compromising on quality.The new bumper fits seamlessly, and the paint matches flawlessly, making it nearly impossible to tell that any damage ever occurred. I am beyond impressed with the skill and attention to detail demonstrated by the technicians.As someone who had never dealt with car accident repairs before, I can confidently say that CARSTAR Miller Auto Body made the entire process smooth and stress-free. From the moment I walked in to the moment I drove my car off their lot, I felt supported, informed, and genuinely cared for. Their dedication to delivering exceptional service is truly commendable.Thank you, CARSTAR Miller Auto Body, for turning a stressful situation into a memorable and positive experience.Service: Body & Trim
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June 2023 by John Knappe
This is one of the worst experiences I’ve had with any business. One star is way too many. They damaged my car in several ways, and treated me worse than trash after they had my business and money. They killed my battery and electrical system by leaving the doors and trunk open for a month, then refused to fix or acknowledge it. They cut my window tint, causing that to need to be replaced, the paint blending was terrible, they had the vehicle for a month and communicated status update only once. They were rude and abrasive and usually not even in the shop. No backup or supervision, no one to help the secretary who was throwing up at work several times during her shift with no help due to being sick. I asked three times to pull my rental into the shop to transfer things into my vehicle which they said was a good idea, then they brought my car out in the pouring rain and parked it on the opposite side of the lot from me, open, to transfer my things and disappeared while I was asking them about it. Transferring my things for 20 minutes in the pouring rain left both vehicles soaked, they said to just trust them with the rental, no receipt, checkin, pictures or verification. My car had interior damage and electrical damage, they billed the insurance double the cost, couldn’t communicate and their inspections and certifications were expired by 3 years. There are so many places to do business with your vehicle, this would be the worst one you could choose.Services: Painting
