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January 2024 by Tia Derflinger
We hired Coakley Bros. in April 2023 to move us in the same neighborhood, about 4 blocks. They gave an initial quote, which I asked for a revised estimate with only large items included, as we moved a lot ourselves since it was a short move. We used them mainly for our furniture.We paid the movers at the end of the move, the check was cashed, no communication otherwise, and then I get this random bill without any explanation a month later.There were mistakes on our quote and the itemized receipt that they provided me only after I requested it. My quote did not include gas ($50 to move 4 blocks, and Coakley is across the street from our apartment) and it included “TV cartons” that we did not use because we moved 2 of the 3 TVs ourselves to avoid this charge. The response about the fuel charge: “I apologize regarding the fuel surcharge. The first estimate I sent you moving all your items had the fuel surcharge listed in the estimate. For some reason, the revised estimate didn’t have it listed.” This should not fall on the customer to realize that the quote was not including their fees.Their response to me initially was that the movers shouldn’t have provided me with the final bill. Again, this should not be the customer’s problem, that is an internal problem.They said they were going to look into things, and then never got back to me. I wrongfully assumed the issue was resolved. Nine months later, they email me the bill again with no other information. Nothing had been resolved after talking to multiple people. I haven’t received a response from Coakley Bros. at this point.The movers were fantastic, they took less than 4 hours and were very professional. This was Coakley’s only saving grace. If it wasn’t for all of the issues with the billing I would be recommending them. It’s really unfortunate that they are taking advantage of people in their own community with hidden fees, as the move itself went very smoothly.
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January 2024 by donna weiss
We will never use Coakley Brothers again. When our move became a two-step process, we could not get an updated quote. Calls not returned. E-mails not answered. By then it was too late to get another mover. Invoice did not reflect actual time utilized (as promised). "We only charge for the time used,"... right... We had to meet with them at their office to get an invoice showing time and supplies utilized. In the end we paid much more for our move than planned and more than other companies quoted. Communication goes a long way.We paid to have our kitchen packed. The forgot several cabinets. We requested an indication on boxes of what was in them which did not happen... just boxes stating "kitchen." When we had our items delivered from the Coakley storage facility we found that boxes had been stacked with heavy boxes crushing lighter ones below. Items were broken. Kitchen boxes were so large with heavy items that we could not lift them. A critter accessed boxes to use for nesting materials...The actual movers complained about how little they make per hour. If that is true, Coakley is making much profit off the backs of their employees and customers. Look elsewhere.
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November 2023 by Robert Tinetti
The Coakley movers arrived 10 minutes early, set up their equipment, and worked continually until everything was completed. All three workers were polite, well-mannered and productive, they made a possibly stressful experience a happy one.
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October 2023 by E S
The moving crew that packed and loaded was the same crew that delivered…very good continuity. Each crew member worked efficiently and effectively. Each crew member was pleasant, approachable, and very willing to respond to my every request. They took pride in their work and were completely professional!
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September 2023 by Michael Goldstone
The men on my job were courteous and very careful with our belongings, particularly delicate, antique furniture. Not a scratch on anything! Would re-hire them without hesitation.
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September 2023 by Bruce Erdman
They did not send a written estimate. After months I asked when I would be receiving it. They sent it one week before the date of service. It was 50% higher than the verbal estimate!.They did not respond to our phone and email messages.
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September 2023 by Laurence Katz
On timeHard workingGreat CommunicationWould hire Coakley Bro for any move.
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August 2023 by Lynda Majewski
Unpackers were superb! Did such a good job . Nice, polite , pleasant. So happy w unpackers.Packers packed kitchen far beyond what could be . Over packed w tooo much paper in my kitchen. Too heavy!!crystal packed perfect by Joel . One paper stacked next to each. One.. boxes of crystal just fine.Not one chip w thin crystal. Wonderful Joel did a good job! Verdel did great too packing furniture.
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August 2023 by Lynn Mertz
The two movers who packed and loaded up our furniture for storage were very professional, polite and helpful. Hope they are the same guys to return our belongings in a few months!
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June 2023 by Leslie O'Connell
This is our second move with Coakley in the last year. Once again, we rate them five stars. Our sales executive Landon was always helpful and responsive - working to accommodate our needs. Our moving crew was topnotch - highly professional, careful yet efficient, hardworking, courteous. Led by Antoine - an all-star crew leader - the crew worked as a team, taking great care of our furniture, including a Steinway grand piano. So pleased with our experience!
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June 2023 by Eve Romersi
Extremely professional and VERY CAREFUL with my items. Punctual and efficient - thank you Coakley!
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April 2023 by Patrick Dunphy
From the salesman to the workmen the service and quality of work was exemplary.
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March 2023 by Franklin Prather
Moverrs refused tio move the furniture. They came not wanting to move. Claimed it was unsafe for 5 minutes of moving a sofa out of an office because of non connected wires hanging and recent shoveled snow on the ground.
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February 2023 by Ara Cherchian
Timely, fast and very professional packing, loading, and delivery done. Met every schedule. Excellent work.
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October 2022 by Kristine Cherek
We had a GREAT moving experience with Coakley Brothers. The crew was very professional, responsive, careful, and they worked HARD. Of all the movers we’ve used over 7 prior moves, Coakley Brothers was by far the best. A huge thank you to Derek and his crew!
