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October 2023 by Phil G.
I understand the negativity; no U-Haul is ideal, but the people working at this location on 1st worked with us, laughing at my ineptitude. It took a couple of tries before we found a truck without issues, but they're U-Haul trucks. The proprietors are from the neighborhood, and the location is convenient. Pricing is competitive. The day went well.
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March 2023 by Wade G.
Excellent experience every time. Almost better then renting from enterprise and avis. The mood is a little urban. Maybe that's what we should be saying about our neighbors when they have a bad day Yet, I give them a 9.9 out of ten. I can not can not say that about Avis; and their usually my goto over Enterprise. Next time I go to hwy132 in gurnee; I might just go here instead of Avis. Even though it would cost more. Their vans never never stink of smoke. The engine light never goes on The spare tire is always there; unlike the uhaul on 20th and state.
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December 2022 by LaTasha S.
November 2022, While enter in the building the teams acting like they didnt want to be at work playing loud music on their phone it was a older guy in front of me they couldn't hear them talking to me him i said you turn you r music down so he can, hear what you saying he got mad. After getting my keys to the truck, i ask so you guys pulling the truck no it he no an laught you get in the park alot it this time it was raining so hard in it was so many truck in the lot. When i gotten to my place to start moving my stuff i know its the dolly wasnt in the back up the truck so i can move my big stuff. I called back to the store they said you should pick up at the doors how was i post to know thats it was no communcations at all bad customers.
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October 2022 by Abigail M.
I was just at this location and one of the driver from the company was driving reckless he almost impacted my vehicle as I was coming in and a second time as I was leaving. At all this my 3 year old daughter is in my vehicle. He had a nasty attitude. AVOIDDDDD!!!
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July 2022 by Anna O.
AVOID THIS LOCATION I very rarely do reviews. The store workers are incredibly rude. We set our reservation for a 20 foot truck an entire month ago and they are saying they don't have the vehicle in.
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May 2022 by Ann L.
Rude associates, Currently been waiting over an hour with all of my belongings to return a one way uhaul truck. Traveled 6 hours to be told that there is no reservation and told to park on the street and they don't accept the largest uhauls to return here. After being told everything was fine when we departed.
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May 2022 by Andrew M.
AVOID THIS PLACE AT ALL COSTS. WIth out any exaggeration the practices at this place should be illegal. First, the day before my lease is up after reserving a storage unit, sending in my payment information and then waiting until the day before picking up the truck to move everything, when I went to go get the keys "Ohhhh, we actually don't have any storage"... then what the ))*$W is this on my phone and my credit card saying that I reserved one? And then the next day... as I'm writing this, after reserving a truck at this same pit of despair that is the life these lazy, rude, zero-ambition having m0r0ns don't have a truck for me, which again I reserved unless I put down extra money that they never said I needed it, and then not take the form of payment I had so now I'm running around trying to find a way to get them the money on Memorial day, when everything is closed. This place is the single most incompetent place of business in Milwaukee... probably WI. For what it's worth, Life Storage by the train station found me a new locker that was actually 20ft bigger for 40$ cheaper and I was in and out in 15 minutes with the keys. They don't have trucks, but for the love of God please avoid this place like the plague. I absolutely promise you will regret going here...
