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March 2024 by Mark Wojno
I have never had such a poor experience with a storage facility. When I visited my unit a week and a half ago I discovered mouse feces and urine on my couch, boxes, and belongings. I also found that rats had been chewing up my wood futon frame and pooping and peeing all over it. When I brought this to the attention of the Life Storage employees, they basically shrugged and handed me a flier for filing an insurance claim. Their response: "We can't physically do anything about rats and mice." Needless to say, that's not an acceptable response. In the process of moving my beloingins out, I heard rats rummaging through the belongings of other customers in other units, I heard one sqealing, and I also SAW one come into my unit while I was cleaning out! The place is infested and the employees don't seem to care. They were also very unorganized when I moved in, putting me into a different unit than the one I reserved, then demanding months later that I re-move all my belongings because they hadn't made note in their system. They also jacked up the rate by 40% after 3 months. Avoid this place at all costs!!
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March 2024 by Edquita Commodore
Exactly place a good place to storage your things for a very reasonable price I have been renting through them for years and never had any problems
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March 2024 by Carolyn Dollison
Kayla from Extra Storage was phenomenal! She took my call answered all of my questions and concerns, She is a real Gem !!!
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March 2024 by Shawtanex Shaffer
Oshondra Tyler was a great help! Definitely will be returning!!!
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January 2024 by Carolina Rincon
Update: 01-2024Horrible service, like always, but is the only storage on the area and they know it, so every 2 or 3 months they keep bumping the prices of the units. Ridiculous!. The in person customer service is non existent, and when they are in the office, this lady can bearly speak in a professional manner. As I I'm writing this update. I've been on hold for about 10 mins.DO NOT rent a space here.Well. I JUST GOT HIT inside of the Capitol Drive facility Life Storage is claiming they are not responsible for accidents INSIDE OF THEIR FACILITIES. FIND ANOTHER PLACE.
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January 2024 by Ashley Howard
Great customer service and response time!Nice and clean facility
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January 2024 by Hasan Pasha
I recommend everyone go to Oshondra she was very helpful and kind.
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December 2023 by Rosalyn Edwards
I just want to let everybody know that the manager Jeremy Frischmann @532 East Capitol Drive in Milwaukee is the best! He is professional and went above and beyond my expectations to make sure that I have the perfect storage and all my needs were met. If you have any reservations about renting a storage see Jeremy he is AWESOME!!!
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December 2023 by Gareth Stevens
The five stars are for Jeremy, the manager at East Capitol Drive. He has been short staffed for weeks, working hard under unreasonable pressure, yet has kept up a heroic level of care and attention for all he has been serving. Helpful to towards my needs for information and service, and from my observation, in an often crowded reception area (and with phone calls coming in, too), he has treated all with care and diligence.
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December 2023 by Angelynn Young
The office personal Jeremy has been very helpful. The building is in need of cleaning. Renters need to follow the signs on parking and not to block the entrance or exit.
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November 2023 by Dynasty Kazee
MY DECEASED MOTHERS BELONGINGS CAME UP MISSING ! ONE OF THE EMPLOYEES TOLD ME THAT THE MANAGER JEREMEY HAS BEEN ACTING WEIRD. ALSO ,THAT I WAS THE 3RD PERSON THAT WEEK WHOS’ THINGS CAME UP MISSING ! I AM SO SADDENED AND HEARTBROKEN THAT IT DROVE ME TO THE HOSPITAL ! I PRAY WHOEVER DID THIS PAY IN THE WORST WAY
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October 2023 by Susan Thompson-Mitchell
It makes me sad to leave this poor review, because prior to August 2 (my last day at this storage co.) I would have given it really great marks. The facility was safe and dry and, although the price went up significantly, I was happy for 3 years. However, the day I moved out (Aug 2) was auto charged for the next month. When I went into the office to close out my account I was told that they had been bought out and their system was changing over so the new manager couldn’t refund me the payment but if it didn’t happen automatically to call back in about 10 days. I called when the charge was not removed and the manager re-directed me to the new company’s customer service. I called the number he gave me and the customer service worker told me that they did not actually manage the Capital location and she couldn’t help me. When I called back to tell the manager he supposedly couldn’t come to the phone and I was told he would contact me. I have heard nothing since even though I’ve called back 2 other times. So they took $172 from me for nothing. How is it that the manager doesn’t know what company they are being managed by?
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October 2023 by Jane Walker
Although the company raised my storage rate by $80/mos, forcing me to move into a MUCH smaller unit, the store manager was a gem. I am disabled and tried my hardest to move stuff, but had much leftover that needed to be thrown away. The store manager was nice enough to clean the rest of this out for me. I was extremely grateful. People usually are not that nice, but the store manager at this facility is wonderful.
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October 2023 by Robert Simpson
Very good service been with them almost a year and a half no issues .Special shout out to Jeremy for doing an excellent job. Keep up the good work .
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October 2023 by Motivation 2023
Jeremy frischmann was very professional and really helpful. He actually made my day thanks for hiring the best people