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February 2024 by Amaris Bates
I have to go to this FedEx location for work and I am often shipping upwards of 10 packages at a time. Brian behind the counter always greets my colleagues and me with a smile and he is so kind and helpful when working on my shipments.Due to the number and size of my boxes, it often takes a few minutes to get through the shipment, but Brian never makes us feel as though the work is a burden and is friendly throughout the whole process.We are always excited to see that Brian is working when we come through the doors!
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February 2024 by Chris Cwiklinski
They tried to deliver a package that I had to sign for. I wasn't available at that time. I was able to pick it up at their facility later that evening. The clerk there was very pleasant and it took only a few minutes to get my package.
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February 2024 by Andrew Schlei
Fast and easy
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January 2024 by David Wisniewski
Went to pick up my granddaughters new cell phone. Everything went smoother than I thought it would! Friendly people are working there!
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January 2024 by Сергей Зорин
Fast and quality.
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December 2023 by Luke Herr
The drivers are lazy. I was literally home all day, and I had to sign the paperwork. The driver didn't even ring or knock on the door. They left a note saying nobody answered. Do a better job next time. I was literally in the house fool. Not using this service in the future. Terrible service and drivers don't deserve to get paid as much as they are now. Lack of communication and patience. I get it, "tis the season" but it ain't if you ain't delivered all the packages to everyone who's actually home to sign it off.
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December 2023 by Wendy Mejia Torres
I want to express my sincere appreciation for Brian at the front counter. All credit goes to him – he deserves every star. Recently, I had a significant issue with USPS mishandling and losing an important document, leading me to visit FedEx for a solution. Brian's assistance was outstanding; he navigated the situation patiently and listened empathetically as I explained the importance of these documents. After returning home, I realized an error in the recipient's name and promptly went back to the center, not wanting to risk any further complications. Once again, Brian demonstrated exceptional dedication, going above and beyond to correct my mistake. His efforts not only resolved the issue but also left me feeling secure and confident in the correct delivery of the document. Brian exemplifies the highest standards of customer service. To any supervisors reading this, please recognize his outstanding service with the highest commendations. And to Brian, thank you sincerely for your compassion. Our interaction brightened my day, and the sight of the newly placed label on that parcel was truly heartwarming. I wish you all the best things the universe has to offer.
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December 2023 by Andrew J. Selep
Very helpful staff offering useful suggestions/ alternatives. Fedex may be somewhat more expensive than others but reliably delivers on what they say.
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December 2023 by LaTara Brown
Very professional staff members. Wait time was less than 5 minutes
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September 2023 by Morgan Hagen
The guy behind the service counter obviously hates his job. I was surprised by how dismissive and rude he was to so many people. I get people ask a lot of stupid questions because they don’t understand what they are supposed to have or they demand things, but his lack of any customer service was just odd. Hopefully, he’ll find a better job.
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July 2023 by Daniel Page
Great service to help correct my errors
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May 2023 by The Dutch Guy
Very good and friendly service!
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March 2023 by Nicholas Binder
Staff is helpful and quick. It's a FedEx ship center so not much else to say
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March 2023 by Dan Beimal
Helpful staff knew the process well and got me through quickly.
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February 2023 by Static I.
It's been a month and I'm still fuming. I'm not the type to write reviews, especially bad ones, but this situation truly lit a flame under me. I had bought a new PC and it couldn't get delivered on the expected date, so I asked if I could put the item on hold and pick it up. I got to the ship center and didn't know where to go, so I ask a security guard. He told me to go to the right for the customer parking, he told me to a lady would come up and all I needed was my ID, he told me to "wrap around" motioning clockwise and cautioned that there was a one way. I repeated after him exaggerating the word "wrapping", saying, "so I'm wrapping around the building and looking for this FedEx sign", he repeated what he said before, saying I'd be wrapping around and looking for some sign. Well, the customer parking was right in front of me, it was quite literally straight ahead. I waited 40mins and had to go ask him to contact the lady. Wrapping around, was a simple right after the gate, which means I drove the wrong way on a one way and almost got hit. To top off the entire experience he gave me attitude and said, "You need to get better at taking directions." He could have told me to wrap around the gate or to simply take a right. He could have told me that the one way was counterclockwise. I should have just stayed home and waited for me to get there the next day. If the security guard that misinformed me the entire night sees this, all I ask is for you to be accountable. I'm not perfect by any means, but I think anyone would be angry in my circumstances.
