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February 2024 by Ethan M.
Now we all know an alignment takes at the most about 20-30 mins if that. I came to this location at exactly 8:04am for the alignment. I was told it would take 2-3 hours only I was told it was "a couple alignments ahead of my car. 2-3 hours go by, then I call and they say "your car is next to go on the rack". I call back at 1:19pm and then say "it's on the rack getting worked on". Moral of the story it's been 5 hours smh.
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February 2024 by Bai Whit
Fast and affordable in an emergency
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February 2024 by Diana Moncada
The Firestone team always completes any of my car’s needed repairs in a timely fashion and are great at communicating any issue and costs before servicing. Their customer service is always on point! They have always been reliable with all of my repairs and I’ve never had to go more than once for the same issue. Can get pricey but it’s worth the reliability!
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February 2024 by dmanofgold
The 27th street FIrestone location in Milwaukee has always been top notch- they work hard to update you during the time they have your car. They call and get parts in immediately whenever available. Friendly staff and always helpful.
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February 2024 by brittney mckenzie
I like having the tire warranty here so I can come in. This particular location has good customer service and knowledgeable technicians. They are definitely overrun, though... I wish they wouldn't overbook themselves... I came in for a screw in my tire.. they took an entire hour to even take the wheel off.. still here waiting, it's been 2 hours already for one tire.. this wait is absolutely ridiculous.. they should really hire more people or work on not overlooking like this.... they will of course try to oversell to you also... so be prepared for a long wait (drop your vehicle off if you can) and them trying to give you a whole new set of tires or brake pads..
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November 2023 by Jonathan Scotch
These guys are fantastic! Got me right in. Fair pricing and great job. Love my new tires!
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November 2023 by Bri Neal
Tom was great. He really went above and beyond helping and making me feel comfortable getting my car serviced there. I will be going back for all my car needs. Another guy - didn't catch his name - blonde long hair- he was awesome when I picked my car up, too. Even helped me with numbering my future car repairs in the order of most important. Thanks guys! Highly recommend going here. They aren't out to get your money, they genuinely help you understand your car and what you need.
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September 2023 by Ellen Smith
Had an alignment done. They were super accommodating for time done. Great job and very helpful suggestions. I will definitely use them for other car maintenance. If you are going to spend the money on your car you might as well go to a friendly, knowledgeable shop.
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September 2023 by Juan de Leon
Very Rude and Unprofessional. I called to ask about a serpentine belt replacement and all I got was an attitude from they guy on the phone saying he was too busy with 3 people and that I will just have to wait. Then I schedule an appointment online to make it easier for the guy and it clearly stated that the time slot was open, he called me a few minutes later with a bad tone on his voice. I’ll appreciate if you guys kept track of online appointments and time slots. Unbelievable.
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September 2023 by Shantelle Sheppard
Luis and Mikey were sweet and welcoming each time. Luis squeezed my car in the next day and even got me in and out in less than an hour! I'll definitely be back.
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September 2023 by James Cobb
Couldn't comment thru my receipt. I trust this place. They have always be efficient with got me back on the road in a orderly fashion. Thanks for the great work and great communication. That's another thing. Great communication
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July 2023 by Brittany Kolodzinski
Went to Firestone after making an appointment at another place that did zero of the things that I had made an appointment for. Called Firestone and they were able to get me in the same day. After diagnosing my vehicle Tom and his crew did everything in their power to fix my vehicle quickly but for a fair price. My car needed quite a few things done and Tom was in constant communication and worked tirelessly to give me the best deal he can. Picked up my car up the next day and it runs better then when I bought it. Thank you thank you Tom and all the guys at Firestone for treating a lady with zero knowledge of cars as an equal and making this whole process easy and stress free. I will forever be a repeat customer!
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July 2023 by Cynthia Salgado
Tom was a pleasure to work with. He managed to remain professional and courteous to each customer he made contact with. While the parking lot remained full, I was in and out so quickly! I appreciate the service provided and would recommend this place of business to my family and friends. I will be back.Service: Tires
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July 2023 by bea santi
The manager was extremely rude because I wouldn't buy four new tires, when all I needed was just replaced because of a nasty flat on the passenger side. Men still trying to take advantage of single women.Service: Tires
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July 2023 by Jaylen Johns
Tom was very helpful with setting me up with the services I needed. He was also patient and understanding while I tried to describe the noise coming from the front end of my truck, lol. Overall very good customer service!
