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January 2024 by Sharon Hinkle
There tires are over priced. Seriously
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January 2024 by Patricia Julks
I called and the next day I was getting my new tires it took awhile but it was worth the wait and very kind guy who assist me in getting th we job done well done
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January 2024 by isthaton sale
I was scheduled for an 8a appointment. I called to notify Jay, the manager, that I would be five minutes late because of the snow. Jay then asked me to come in at 10 because the technician had yet to arrive. I agreed and checked in with Mervin at 10 am only to be told at 10:25 that the technician wasn't there, and he didn't know when he would arrive but that Jay would get him. The technician arrived at 10:45 and made small talk with another employee for over 5 minutes instead of immediately working. Mervin assured me that my car would be the first in for an oil change. By this time, it was 11 am, and my car still needed to be worked on. My car was completed at 12:11, over 4 hours from my original appointment. Horrible experience! There is a good chance that I will not return for services.
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December 2023 by LE Eastman
Very nice location. I got a flat tire and had to go in without an appointment. I was able to get my tire fixed within the estimated time. Efficient and helpful service!
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December 2023 by Mckenzy Vang
DONT RECOMMENDDONT RECOMMENDDONT RECOMMENDDO NOT go and waste your money here. Went for an oil and tire change, it took them over 3 HOURS just to do it. OVER 3 HOURS. The technician didn’t even know what he was doing and was taking his sweet time with the oil change. The wait was too long to bare. No one had empathy for our time. The workers do not care about getting their job done and HR needs to immediately rethink about who they hire. The “technician” is clearly not qualified if they are not confident in doing a simple oil change. Took them 2 hours to finish the tire change and 1 hour+ for an oil change. THEY DIDNT HAVE OTHER CARS. We told them to just wrap it up because we had things to do, just for us to realize they gave us tires with TOO MUCH AIR. THEY WERE GOING TO LET ME LEAVE WITH MY TIRES GETTING BLOWN UP. They also LOST my valve cap too. When I went back inside to address this, they said that the technician left right away already. This location obviously has no sense of time or efficiency. Definitely reporting this location to corporate so this doesn’t happen to more people. Again I DO NOT RECOMMEND going here! Your car will not be in good hands here.It is obvious that no one is taking charge to make this location better even after a handful of bad reviews.DONT RECOMMENDDONT RECOMMENDDONT RECOMMEND
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November 2023 by Mar pwell
This place doesn't deserve any stars; it should be closed down! I took my vehicle in for what I thought would be a routine brake service. I was informed that the rear rotors, calipers, and brake pads needed to be replaced. The cost was $1600, which was high, but I figured I would pay it and get the job done. After it was completed, I parked it for a while in the garage. When I did start driving it again, I began hearing a popping noise. It would occur whenever I would press down on my brakes, and it was coming from the back end. I was worried that it might have something to do with my axle, so I took it to the dealer and paid 190 dollars for a diagnostic check. Upon checking my vehicle, the mechanic told me that my rear brake pads and rotors had to be replaced because someone had placed used brake pads on them. Firestone refused to give me a refund. Had the nerve to say they would fix the issue for free. I wouldn't trust them to do an oil change! I believe that they are crooks; they are preying on people. I am going to seek legal consultation.
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November 2023 by Clarissa Mcinroy
The mechanics move very slow! Save the trip and go somewhere else. And when you make an appointment, that doesn’t matter. You will still wait a long time. They need to practice staying on schedule. Can’t believe I actually spent so much here. So ridiculous!
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November 2023 by YIA HER
Changing tire took them forever, appointment at 10am, dropped off my vehicle at 930am, was told it would be done b4 noon. Went back at 1:30pm but still have to wait until 3:30pm to get it done. This will be first time and last for me. Not a good place to go Changing your car tires.
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October 2023 by Kevin Diaz
Ever since they changed managers, this place has gotten awful. They got someone new working the front desk and don't have a clue how to do his job. They keep your car for hours and won't call you to tell you they are not going to work on it. This used to be my go-to shop to fix my car. Now I wouldn't recommend this place to anyone. Go to a different location and hope for better service.
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September 2023 by Alasan Dawan (Jeru)
?️ "What's Up Google Maps Check Out Firestone Tires In Milwaukee, Wisconsin!!!" - Alasan Dawan ?
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July 2023 by Kim Ramsey
They took care of me and I was able to use my warranty on my tires. I was able to get a new tire for the price of the warranty for one tire. The best experience ever when you’re in a pinch.
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July 2023 by Jason Rode
Absolute garbage. Told us we would hear something on Friday. Didn't hear back until around 5 and was told we'd be called when it was finished. Heard back later and was told it'd be done by 11am on Saturday.Saturday didn't hear anything until we called back at 2pm. Was told it isn't done and we'd get a call when it was done. No estimates as to when that would be. Got a call afyer 6:00pm that it was done. Had 0 time to get there before they closed and was given no kind of estimate so we'd be nearby.Drove over Sunday morning to pick it up based on their hours on Google. They're closed on Sunday. Looked at their posted hours on the door for Monday. Drove there Monday morning. They're closed. They have different hours posted on a door on the other side of the building. So their location has 3 different sets of hours posted on their doors. Had to wait around for over an hour for them to actually open, and was l3ate for work. Will never use again.
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June 2023 by Pretti
This locations “Recommend” to repair takes advantage of the customers not knowing vehicles and vehicles parts.For ExampleA Control arm is comprised of either stamped steel, cast iron, or cast aluminum. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. Therefore if it’s not broken, bent, or deteriorated it is not needing replacement.The Control Arm holds the ball joint and bushing, these are the parts of it that would be the most likely of what is needed to be replaced.Would a customer likely know to ask that?This then leads to question the honesty of parts being replaced and/or repaired.In the case of a Control Arma customers’ original Control Arm can be just fine to be used and it is the ball joint and/or bushing that is needed and should honestly only be the “Recommended” repair and invoiced for?Therefore, are customers paying for what is “Recommended” as if that “Recommendation” has been actually what has been done for them, though in reality what has only needed to be done is what was REALLY repaired or replaced?comprised of either stamped steel, cast iron, or cast aluminum as their primary material. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. COVID WAS A MESSAGE NOT JUST A MOMENT. Let’s take the best of care of people.
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June 2023 by Griffin Roberts
I stopped in unannounced with a BMW X5. It was clear that the advisor, Willie already had a heavy workload. Still he handled everything smoothly and professionally and got me in ASAP. Thanks for the great service!Service: Oil change
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May 2023 by Ms. R.
Lives up to the Midtown stereotype. Had to go back TWICE for things that should've been taken care of before I left the FIRST time. 0 stars, very ghetto, do NOT recommend.
