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April 2023 by Luis Gonzalez
Very bad customer service. Terrible attitudes towards customers.
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October 2022 by John Berst
Good source of items not locally offered.
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May 2022 by Jim McGuigan
Businesses will appreciate their selection and the service. While they do take walk ins, you should know what you want when going in. Their specialty is business to business. So if you know that you need a heavy gauge mop or a case of shop towels they’re great. If you’re unsure of what you want and need some DIY advice, you may want to go to a DIY store instead of where professionals shop. They have a nice selection of Milwaukee tools as well as a full catalog which is available either online or in paper form. Fortunately for me they knew exactly what I needed. But then, I run a business.
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May 2022 by Jim M.
This place is spectacular. Businesses will appreciate their selection and the service. While they do take walk ins, you should know what you want when going in. Their specialty is business to business. So if you know that you need a heavy gauge mop or a case of shop towels they're great. If you're unsure of what you want and need some DIY advice, you may want to go to a DIY store instead of where professionals shop. They have a nice selection of Milwaukee tools as well as a full catalog which is available either online or in paper form. Fortunately for me they knew exactly what I needed. This place is designed specifically for working folks who are in the trades. If you ride a desk for a living you probably won't appreciate how awesome this place is. I read some of the other reviews and it really does seem that DIY folks who do not run a business of their own and are confusing it for a neighborhood hardware store, will probably not appreciate this place. I needed a heavy duty commercial mop and handle. I left with exactly what I was looking for as well as a superior set of pliers. This was the second time I visited the store and the second time I was very happy with both the service and my purchases. I did ask them about their catalogs and they said that they are happy to mail them out upon request. However, they do not automatically send them out unless the business has already requested a paper copy in the past.
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August 2021 by J Senior
These guys are very helpful. I had limited knowledge on the part I needed but they were experts in getting me exactly what I needed right away with a little F.Y.I. so that I could get the job done! I highly recommend anyone to go to this store. Sometimes when you are a young black male in a mostly white store, the associates are apprehensive to even ask if you need help. Its not about race to be clear, but I challenge anyone to say they have never experience a poor shopping experience and atmosphere because of it. This experience was different. In and out in minutes and welcome back anytime. I appreciate these guys for their time and effort. Thanks.
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August 2021 by Michael Bezold
Went to Grainger this morning, 6/14/2021, between 9 a.m. to 9:30 a.m. and neither employee could help me find the product I was looking for. I brought in samples of what I was seeking (a hard, dense foam product used for insulation) and admitted I didn't know what I was looking for (in terms of composite makeup) and the one employee snickered and chuckled at me. I called him out on his disrespectful reaction to my admission. Needless to say, these 2 men at Grainger Industrial Supplies had not a single clue what my products were made of, what to look and so on.
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September 2020 by Michael G.
Customer service is extremely good, very friendly and get you your product and back to the job quickly.
