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November 2023 by Alex F.
took my car in for transmission work And tire replacement. i couldn't get anyone to give me an update , had to take a Lyft to get the car since there driver never arrived. After pickup my car had a tire warning. made appointment to get it fixed and They blamed me and wanted $125 to fix there issue. I had to leave my car for the day and they left me stranded at 5pm on a Friday since they would not send someone to pick me up as promised. $25 later I'm home via Lyft. Hope to get my car Tomtomorrow. Worst service dept ever
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November 2023 by Tom G.
In the past I would have given Heiser Chevrolet in West Allis five stars for their service department. I would now give them zero stars if I could. First, the centralized appointment scheduling is a complete misery. Then when we arrived the three Service Advisors ignored us. Finally one Advisor acknowledged our presence, but all three had attitudes. This was routine work that we do twice a year, but the Advisor acted like this was never done before. When we picked the car up the other Advisor had a worse attitude, and failed to explain there was a new procedure for payment. Once we wasted time trying to pay at the old location, we returned for another dose of attitude. Plus, the car was filthy. In the past the interior would have been well protected and the car would have been washed (weather permitting). No longer. On top of that the service charges had increased 20% from seven months ago. We have been customers for almost 15 years, and their service department was so good we would take our non-GM vehicles as well as our Chevrolets. I would have complained to the Service Manager, but the lack of vehicles in the service department tells me she tolerates the incompetence of both the Advisors and Technicians, and other customers have noticed. Heiser Chevrolet just lost a long-time customer, we will take are our Chevrolets to a dealer that cares.
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October 2023 by Richard O.
Be wiser buy somewhere else. Worst buying experience ever. Long story short, needed a car and quick. Found a new 2023 Traverse at the West Bend location, near home, great. Bought from the West Allis location a long time ago and had a good experience. I didn't need a test drive, unfroze my credit, negotiated a deal said I'd be there at 5 to sign on the line, this was late morning. I get there, nothings done. Salesperson had no idea since the internet person I was dealing with didn't forward the info. Kept giving me a different number than what we had agreed on in emails so I had to show him that. He had to go talk to the manager a few times. Anyhow, I hand over a down payment of 12,500 in the form of a check. Only to find out car can't be delivered tonight and paperwork couldn't be processed. Next morning I find out there's better finance deals in lieu of rebate so i emailed again. She kept screwing up the numbers, sending me generic information that didn't apply to me etc. After probably a dozen emails just trying to get the number I was financing I was so frustrated I said screw it I'm going elsewhere and that I would be in to collect my check. She then announces check had been cashed and it would take days to clear and get a refund. I go to my bank online, check had indeed been cashed so I couldn't even stop payment. So I had no car, they had me and my 12,500 hostage for a car I hadn't even signed on the line for. I had no choice but to buy it. I'm now in a car I should be enjoying but all I think about how poorly this whole ordeal went and I was stuck purchasing something I no longer wanted. Heiser West Bend should be avoided at all costs!!! At least its a nice looking car
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October 2023 by A P.
Thanks to Heiser Chevrolet, I was able to buy the perfect 2023 Chevrolet Colorado Z71 for a fantastic price!Steve in sales was super! Not only did he pick me up from the airport, which saved me about $40, but he also held the truck for me even though there was an issue with the original wire; got the finances resolved the very next day which is when I picked it up. PJ in finance was also really great! I had literally ZERO pressure in terms of add-ons or warranties. I ultimately ended up purchasing an extended warranty, which I would say is 100% worth it on a new vehicle; this extended the 3-year / 36,000 mile warranty to 8-year / 100,000 mile.
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August 2023 by Steven T.
I stopped here for a warranty battery issue that I bought from another dealership that had failed and would not hold a charge anymore. The process was easy for the most part and getting someone to verify that the battery failed was the hardest part because they were busy. The process took about 24 hours but I drove out with a free warranty battery.
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August 2023 by Jim G.
Make an appointment for oil change and tire rotation at ten thirty am... walk into the waiting area... they tell you it may be a two hour wait. Why make an appointment if you have to wait two hours...That was last time I was there... Today I had an 11am appointment. Dropped it off, told them I'd return at 1pm. I do, they cannot find the paperwork or the keys. Because nothing was done to it and the keys were still in the vehicle. I will not return. Heiser totally sucks.
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April 2023 by Google user
Ryan the parts counter guy is amazing!
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June 2022 by Jessica J.
I took my Cadillac to get a diagnostic and was given an estimate of things that needed to get fix, they had things on their that needed to get repair like my wipers and brakes and that was done before bringing my Vehicle. They fixed the 2 major things and a week later my engine light came back on and this was mike response. Didn't bother calling me or explaining anything ! All by email unprofessional!!!!
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January 2022 by Quentin L.
BEWARE of the service dept. I came in to have my brake pads replaced. The service advisor Christen told me they do not "pad slap" meaning, they will not put on brake pads without replacing the rotors. However, they have a coupon for just brake pads on their own website. Their own employee in the parts dept had told me he used to work in the service dept and he used to "pad slap" cars all the time. The only reason why I came here is because they had an opening. 3 other Chevy dealers already looked at my car and told me my rotors were just find and only needed pads replaced. I ended up going to Midis who replaced the pads and also said my rotors were fine. Don't trust what the service advisor tell you because they also work on commission. Always get a 2nd opinion because what the "recommend" is NOT what you really need.
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June 2021 by Dennis W.
I found myself in need of a car unexpectedly and Heiser made that happen seamlessly. I understand the challenges of the car industry currently. I was given great sales help by Dave Shepard and the Finance Dept's Sheila was terrific in finializing the sale. Great Team! Great service! Great experience!
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March 2021 by Katielynne S.
Horrible!!! DO NOT GO HERE!!!!*this is going to be a long one. But it's so worth the read. STAY AWAY FROM THIS DEALERSHIP****We came on a Saturday. We walked around the parking lot for at least 30 minutes. I was shocked no one came out to help us. I was looking at a brand new Equinox. Usually people from dealerships flock towards you. Not this dealership. We went into the dealership to find some help. We walked around the dealership for at least 5 minutes. 2 sales people were at their desks without any customers. No one said a word to us. We walked outside and were about to go home when someone from the dealership was walking outside. We then asked for help. Her name was Amy. She said she saw us inside, but thought we were already being helped? You'd think she would ask??We test drive the Equinox. Loved it.Amy asks us if we would be interested in a used one. It was 10k cheaper, but it wasn't in yet. I said absolutely. She said she would be right back with more information on it.We went on their website. Found the equinox she was talking about. googled the VIN number. Found it on an auction website..it had front end damage at an estimated repair of almost 6k.When Amy calls us over to her desk. She starts to give us more information about it. I then ask her if it was in an accident. She tells me NO. Pulls up the car fax. Turns her computer screen towards me. Nothing on it. I tell her what I see online. I'm not sure if she just acted confused. Or if she really was confused.She then gets up to go talk to her manager. When she got up. We looked at the screen again. She's showing me a car fax on a IMPALA. We are looking at an equinox!!She comes back and asks what website we are looking at. I didn't even answer her question at that point. I told her she was showing us a car fax for the wrong vehicle. Again, not sure if she's really confused, or just acting at this point. She finally pulls up the car fax on the CORRECT vehicle. Sure enough. The car hit a tree. I told her I wasn't interested. I should have walked out right then and there. But I still wanted info on the new one we came to see.She asked us the usual. Are we returning GM customers. Are we first responders, etc.Any goes to her manager. She comes back with numbers. Added on a bunch of warranties we didn't want. It came out to be like 34k. I said no. Give me numbers without warranties. Goes back to her manager again. She comes back with 31k. I stop her right there. Their website clearly shows 29k. She's giving me 31k. AGAIN, not sure if she's ACTING or is really confused. She asks to see my phone. Multiple times to see the discounts given on their website. She goes to her manager for a THIRD TIME for numbers. Finally comes back with the figure on their website. At this point. We've been at the dealership for over 2 hours, almost 3. We feel messed around with. We love the vehicle. Hate the dealership. We try getting her down in price because at this point, who wouldn't? She didn't budge. She's getting flustered. She finally can't deal with us anymore. I don't know if she was embarrassed or very clearly caught in the shady games dealerships play. She gets a manager to talk to us finally. I have no words for this manager besides condescending. He talked down to us. Talked like we were stupid. He showed us the invoice and claimed it was already being sold under invoice. Didn't budge on price and continued to ask for our business.We said we would "think about it". He gives us time to talk. We decide to leave.Any catches us on the way out asking if we are going to come back. FAT CHANCE.Amy continued to email, call and text me after this. Trying to entice me with free car washes and free home delivery after this situation. Which was funny, because all of those things are free services they give people anyways. It was no real benefit to meWe've dealt with a lot of dealerships over the years. Dealerships are bad in general. This one was the WORST!! If you don't know wha
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July 2019 by Gregg Schenk
Mike Catanese nothing but the best always taking care of our car . Best service out there Thanks
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June 2019 by Stan Horton
Dave Shepard and Brian Crandall have worked hard to give me and family members great deals Mike in service does a great job for us Recommend Heiser for sales and service
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May 2019 by Tani Wilcox
Bought all my cars from here and all the staff are very polite and never have to wait long to get my car serviced. Thank you!!
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September 2018 by E
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