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November 2023 by Nancy W
Horrible customer service! Requested a return call from sales manager, department manager and location manager several times. Involved corporate Toyota several times. They were unable to get them to return my call. Please shop elsewhere.
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November 2023 by Bethanny Rivers
I purchased a vehicle along with a few add on maintenance packages. After learning I couldn't use the oil package at my local dealership, I was told I could when I bought it, I decided to cancel. After almost 2 months I called Toyota care(no one at Heiser has returned ANY of my calls) to check the status of my cancelation. They informed me that Heiser had refunded my money, but they refunded it back to themselves. Heiser said they would reach out to their people. Let's see how many months this takes...
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October 2023 by Matt Brown
I have been to many dealerships in my life, I’ve been talked down to and by others straight up lied to. Yet coming to this dealership was a completely different experience. We walked in and told the host at the front desk we were looking to buy two cars and popping up from a cubicle was our salesperson Lorri. She cared more about what we wanted and less about closing out a sale. Lorri went above and beyond to make sure we got the price we wanted and the vehicles as well. My wife got a Highlander and I wanted a Toyota RAV4 Hybrid, Lorri told us that the Hybrid was hard to come by and could even take a year before we can get it. Yet somehow she found one for me and it came in at the perfect time! My wife and I will only go to Heiser Toyota for all of our cars in the future, Lorri made car buying a great experience. Also grateful for Jordan, Colt and Jorge, they were extremely helpful with the paperwork and getting the cars ready for us! We are only going to Heiser Toyota from now on.This Heiser may not have a huge in stock selection on the lot BUT there service, integrity, reliability and communication makes up for that in VOLUMES, if you want a easy car buying experience with amazing people to help you, Heiser Toyota is the place to go! Thank you guys.
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October 2023 by Jennifer Schroeder
This review is long overdue, but I have to give credit to Darrin for all his hard work. We were pregnant with our third child and in need of a minivan which are hard to come by these days. I ordered a Sienna when I was just a few weeks along with full understanding that the waitlist was 8-12 months out. Darrin looked out for us, gave regular updates on our order and was able to get us the 2023 25th Anniversary Edition Sienna just 2 weeks before our baby was born. This car sales experience was fantastic!! We love our Sienna! Thank you Darrin!
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October 2023 by Nancy W.
I had a written trade in value (text) from Roger and dealership did not honor it. Will not return ANY calls. 3 voicemails left for new car manager 3 voicemails left for dealership manager. Roger did not back me up despite this being the 3rd car I bought from him. I called Toyota corporate and they have tried 3 times and left voicemails as well. HORRIBLE customer service. Please buy elsewhere.
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September 2023 by Mohan Venugopal
It was a wonderful experience buying our car from Heiser. Our sales executive Lorri was very helpful.She clearly understood our requirements and helped us find the right car. We were hesitant going to a dealership initially but Lorri made us feel comfortable and important. She ensured we got we wanted. I would refer anyone Lorri and can assure they will get the what they want. Thanks to Heiser for such a great experience !!
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September 2023 by Michael Reinders
My wife and I had a wonderful experience buying a certified used car here this week. Al assisted us and was a perfect companion to our journey to go through the motions.The environment is pleasant, and we received no pressure in any way.MUCH better experience than another local Milwaukee Toyota dealership!Highly recommended!
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August 2023 by Hong Meng-Zhan
My husband and I traded in our vehicle and purchased a new Toyota Camry. Staff is super friendly and our staff agent Christina introduced all vehicles that we were interested and she also showed us all available models, which was very helpful for us to establish a visual comparison. She also helped us on the price and explained us what was really valuable package that influenced the price. Finally, we were very happy to make deal with them and the process was very smooth. It is our first time exploring dealer in Milwaukee area and we recommended to new friends who are looking for a toyota brand in the area.
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August 2023 by sandy thau
My husband just purchased a new Toyota Tacoma from Heiser Toyota. We worked with Jason Larner and our experience could not have been any better. Jason was extremely knowledgeable, helpful and easy to work with. We waited a month or so for the trick to arrive and Jason kept us up-to-date weekly. He was also very patient when the truck arrived and we needed a tutorial on all the bells and whistles. We’re hoping this Tacoma goes well over 200,000 miles like our 2004 model!
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July 2023 by Robert Y.
Worst car buying experience ever, salesman lied on phone said the Tacoma was throughly inspected by service and all was good ? The tires were 15 years old snd cracked ? The engine belts were also cracked? Service was unwelcome to repair even if we paid ? Problems getting title processed? Just a night mare ! General manager won't return calls !! We're reporting them to the state license agency and filing complaint with Toyota North American!
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July 2023 by Joseph Czarnik
From sales to financing to service we had a wonderful experience at this Heiser Toyota. Darrin was very responsive and pleasant during the entire process. I am 100 miles away from this dealership, so Darrin's willingness to very quickly send me detailed photos and a video of the vehicle I was interested in was critical. The service department was willing to run a complete Toyota service history on this vehicle and financing was wonderful -- tons of extremely valuable information and absolutely no high pressure sales. I would be willing to buy another vehicle from this dealership in a heartbeat. Well done to all at Heiser Toyota!
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June 2023 by Sandra Montoya
I want to thank Christine Michalowski for her awesome service. I am so happy with the car shopping experience I had as she made it super easy. I came all the way from Illinois as i found the car I wanted at this dealership online. Christine sold the car to me and was great when it came to communication and answered all of my questions well! I also want to thank Jakub and Colt the finance managers for also making my car experience awesome as they explained everything so well to me!! Though Jakub is one of the finance managers he didn’t hesitate to help us install our car seat. We had been struggling to install it and he stepped in and did the job for us I can’t thank him enough for that! Overall loved the experience I had at this dealership thank you all for your wonderful costumer service!!
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June 2023 by Jonna Turner
James is and has been an awesome sales person. Our go to person anytime we buy a car. Adding to my existing message. It was time to upgrade from our 2019 highlander to a new highlander platinum 2023. James's you really blessed us. We absolutely love this car and all the new fun amenities that come with it. We learned more things before going on the freeway. To see my husband smile from ear to ear especially the day before his birthday. We are extremely happy and one of your loyal customers. Everyone here was nice. Look everyone after Covid things are not the same please understand that. Be patient and know your going to be there a very long time. Going to the dealership now may mean you need to wait for a newer car for up to 8 months to a year. The lot is limited to what they have. Some places do not have all the employees your use to seeing but please realize Covid really turned everything upside down not just here but so many businesses. So be prepared to WAIT take the day off or go in early when they open. These workers here are excellent they go over and beyond to help you rather your looking or to buy. This is our second buy from them but my brother told us it is time for a great change in a car that will last long and is everything we are looking for and he did not stir us in the wrong direction. Thanks to all the employees who helped my husband's you all are great. But James a special thank you, you are the greatest and as long as you work there and we need a vehicle we will come to you. Oh James do not forget the family BBQ (WINK)...... Smiling
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June 2023 by Murry O'gbemiro
Heiser Toyota Auto dealership is very reliable and professional. I saw the truck( toyota tundra) that I like on their website. I called them and James K one of the sales staff immediately responded to me. I told him what I want and he honestly told me everything about the truck. I went there to check it out and I have little complaints about it and James K assured me that he would make sure everything fixed. James K was on top my request from the beginning to the end . He kept communicating with me and make the purchase of my truck easy and professional. Thank you James K.
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June 2023 by Suzi L.
Fool me once shame on you.Fool me twice shame on me.The only thing this dealership is great at is wasting your time.
