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March 2024 by Harvey Hedden
Rented a car at Milwaukee Airport. On return attendant checked and said we were OK. Later my invoice said I was charged $453 for windshield damage. I was eventually able to contact the manager. She sent me an out of focus photo of the damage. I requested clearer photos and the repair estimate. The damaged car was not even close to what I rented, wrong make, color, etc. I referred the manager to my rental agreement. They did agree to refund the $453. Why did they not catch such an obvious error before charging me. I cannot trust a company with such a poor system of car return/damage investigation.
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March 2024 by K G
When I showed up they Said they only rent to people with a plane ticket however this was AFTER they took my payment?? My trip was delayed… I used Turo instead didn’t get my money for four days!!! Predators!!!….. in December 2022, the company agreed to pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in Hertz customers being arrested and even imprisoned.
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March 2024 by Robert Hull
So my wife shows up for her prepaid rental. They say "We don't have a car in the class you rented. It will be at least two hours. But we have a car that will cost you $17 a day more." So, sit there for two hours or pay 50% more than the deal, your choice. What a rip off. Plus they share a counter with Dollar so the line is always very long.
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March 2024 by Michelle
First and last time ever renting from Hertz.
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March 2024 by Lisa Sprout
Quick and easy rental
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February 2024 by Dylan James
Avoid at all costs. These are really bottom of the barrel slimebag of employees. The old raspy voice lady at the counter is by far the rudest encounter I've had with any airport employee.
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February 2024 by Mac Boehm
The day after Christmas my family and I picked up a Hertz rental because when shopping around online they seemed to have the most fair price. We proactively reached out to our insurance to ensure we had rental coverage which we did. When checking out the customer service rep asked if we’d like basic or premium coverage. I asked if those were our only options for coverage. She said yes making the basic coverage feel like it was built into the deposit we had already put down. We were never informed coverage was an additional $90 per day or $622 on top of the nearly $700 we already paid to reserve the vehicle. We paid for coverage which we already had. Very disheartened by the sales tactic used and not being transparent about the rental service and costs. I won’t use Hertz in the future, but even if you are in a rush be sure to question every aspect of the rental service. Customer service and transparency seems to be lacking at MKE Airport Hertz
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February 2024 by Debra Palmer
Most helpful person at the counter. Helped me out of a jam when another company cancelled my reservation without my knowledge because of snow.
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February 2024 by Tee Tee
Maria at the counter was great. She provided great customer service. The overall rental was ok the car had light ticking and breaks need to be replaced
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February 2024 by VICTORIA GROGAN
Quick and easy
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February 2024 by M Jackson
Was not impressed with the staff very pushy very ignorant. I fly to Madison often but I'm going to use dollar from now on. No point in getting into any of my complaints they remind me of Frontier Airlines.
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January 2024 by Joy Oberg
I’ve never left a poor review on anything before, but the staff at this location take rudeness to a whole new level. Easily the worst car rental experience of my life.
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December 2023 by Craig Pressley
After a lengthy day of travel with my family, I encountered a series of miscommunications and policy inconsistencies at the Milwaukee Airport Hertz Rental Car office. Initially, the service seemed promising, with a courteous staff member (who was in the midst of training a new employee) assisting us. Our booking, made through Dollar Car Rental, was supposed to be a straightforward mid-size SUV rental, akin to a Nissan Rogue.However, the rental process soon turned into a convoluted affair. The agent, after going through the usual rental formalities, couldn't locate the car assigned to us. A phone call later, we were directed to stall 110, with an assurance that any discrepancy in the vehicle model could be rectified at the exit gate without extra charges.Surprisingly, at stall 110, a much higher-end vehicle, an Armada, awaited us. Following the agent's advice, we proceeded to the exit, only to be met with confusion and delays. The gate agent seemed perplexed by our situation, leading to a 35-minute wait while he made several calls, during which a queue of frustrated customers formed behind us.Eventually, we were instructed to switch to our originally assigned vehicle, contrary to what we had been told earlier. This miscommunication not only caused frustration but also a considerable delay in our journey. The resolution of the situation was far from smooth, with us having to transfer our luggage between vehicles. Tragically, being rushed from one car to the next I left my cell phone charger behind. I wrote Hertz about that and it was not addressed.This experience highlights a concerning lack of consistency in Hertz's policy enforcement and customer communication. Promised follow-up by a manager never materialized, further adding to my disappointment.Advice to future renters: Ensure the exact location and details of your rental vehicle are confirmed to avoid a similar circus. In summary, this experience at Hertz left a lot to be desired, reflecting a lax approach to customer care and vehicle management.
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December 2023 by Joju Q
Very smooth. Gold. Choice of vehicles, keys in car, clean. Minor scuffs and scratches. No dents. Basic paperwork given on exit of MKE. Returning, same. The parking guy scans barcode. Make sure you leave the key. Offers a paper or email receipt. MKE airport return somewhat convoluted. Watch out for Hertz signs.
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November 2023 by Mark
5 star member: Ten people in line and one attendant tonight. Member desk was unattended. Hertz. Let’s wait! Upon getting to the desk despite what my app and reservation say . The attendant tells me my status is no good and that I have to call the generic number for help, instead of providing me remedy in the spot . The saving grace of this situation was Logan , who despite some confusion with status conflicts got me in a car and on my way thanks Logan .
