-
February 2023 by Google user
Horrible Home Depot. Everyone is always walking around doing nothing and never wants to help when asked. Poor customer service
-
February 2023 by Brandin Schmidt
Horrible Home Depot. Everyone is always walking around doing nothing and never wants to help when asked. Poor customer service
-
November 2020 by Samantha Blake
No one enforcing mask and people in line without. Disgusting
-
September 2020 by Robert Butschle
The best of the 'hardware' stores. I like being able to look up items I need online and seeing where they are located in the store ahead of time, which saves a lot of time. Service is great, and employees are knowledgeable. Only wish they would still cut plywood and plexiglass to size like they did in the past. Must be some liability thing now. Otherewise, an all-around awesome experience for any home needs.
-
August 2020 by John Hood
Several visits, none of them good.
-
August 2020 by Fabian Cortinas
could do w alot of less hanging out between workers and more towards customer service would be great
-
July 2020 by Joey Kenneth Robles
I do recommend this home depot, but dont bother calling, they are incapable of answer the phone or answering questions, I just called to see how long the pro desk was open till, and I kid you not got transferred 7 times 3 were to the same lad and when I asked if she could go check what time they close which would of took a whole whopping 2 minutes out of this lady's life or hell even send someone to check she says " I think they close at siiiiiiiix" in a high pitched annoyin
-
July 2020 by Dan
Terrible customer service. I was in line waiting to be seen by the CS rep, and when it came time for myself and another customer she started yelling at us to go further back and get behind a handful of people who were there after us (this was well before the Covid situation), while the greeter at the front told us to stand where we were in the first place. We stood our ground and got what we needed, and calmly reminded the lady that there was no need to be rude for her misunderstanding, but that was enough for me to go out of my way to visit the 27th street location from here on out.Mistakes are mistakes, and not everyone there is as brash I’m sure, but it put a bad taste in my mouth for this spot.
-
May 2020 by J J.
Do not offer a product you cannot provide. Waited forever on curbside pickup and I was the only car there. Called the number, no response after multiple calls and waiting on hold/ringing for 10 min. I finally had to go in, which I didn't want to do because of the current situation(covid)... that's why I used curbside pickup in the first place. Then after getting back out to car I still waited forever to get my things. The problem is your lack of communicating with the costumer what to do and not responding to us. If you want to continue to offer this service make sure you can at least respond to our calls. Thank you!
-
January 2020 by Jeff Stasiak
Not too friendly and seems to have an attitude when we needed help finding something!!!
-
January 2020 by Robert Oberbrunner
Anna in plumbing was very helpful !
-
August 2019 by Manny Ramirez
Lived in the are for 14 years. Never have a good experience. Always the same thing. Unfriendly employees, no one ever seems to want to help when asked. Going to travel the extra distance to menards and encourage everyone I know to do the same.
-
July 2019 by Jocelyn Marie
Had the best service here today! Love my Home Depot!
-
June 2019 by Leah O.
This is the worst experience I have ever had both in a Home Depot style store or outside of one. Four people have pointed me into different directions, one of them telling me things are only sold online when in fact I pull them up and show them that that is not true and then they laugh and say well at least that's what I thought. Why am I more informed than these people that seem to have zero concern for assisting customers? It appears that catching up with what happened last night is more important than helping their customers.
-
May 2019 by Emily S.
This Home Depot location is a-okay. The customer service is hit or miss, but my main complaint would be the lack of variety of products. This is the closest Home Depot to us so we go here often, but that is the only reason I would choose this location over others. The garden selection is okay, but the variety of plants is pretty depressing, especially vegetables. We've had a few struggles customer service-wise, such as having a hard time flagging down help, and having some boards cut that were not completely accurate measurement-wise. The customer service is inconsistent, which is a shame, because there are some times we've gone in an individual has been very helpful. All that being said, this Home Depot will do for a nearby home store for a quick visit. It's helpful to be able to check online ahead of time to see if they have the items you're looking for in-stock at this location, or to know if I will have to go to the other nearest Home Depot in Franklin.
