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August 2022 by VinhLinh Tran
Horrible customer service and sub contactor
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June 2022 by Latouya Jones
quick and efficient customer service.
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December 2021 by Kimberly S.
Terrible service/ Nobody knows what they are doing. If you order online and try to pick up in the store, you'll have to stand at the desk for 30 minutes before even talking to someone. I tried to buy a storm door with installation; it has taken countless phone calls, several trips into the store to ask in person since nobody resolved anything over the phone, and a month later I still have no installation even set up. Complete waste of time.
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October 2021 by Wanda H.
An absolutely filthy and disgusting store. I bought a box of lawn fencing in a box. My husband started to unpack them-he called me and asked me to look in the box. It was filled with rat poop! RAT POOP! I had to wrap the box to return it-the young man who took my return said nothing so I asked, "Do you want to know why I'm returning these?" He actually shrugged. So, with my voice slightly raised, I told him. I got NO reaction. No apology, no interest, no nothing. It's a shame bc I've always got a home project going and this place is close. I will NEVER go into this place again. I'm also going to check if there's a local or state agency that would be interested in knowing that they are giving rat droppings to customers. HORRIFIC SERVICE!! FILTHY! FILTHY! FILTHY!
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May 2021 by Jack B.
My Millwork saga continues I have not received my Millwork yet and I found out that it was not ordered from the supplier Home Depot uses until May 10, I had placed the order on April 27. And was confirmed on the 29. So now the facts I have uncovered is when I started to call the store and ask where my order was the Home Depot team of, lm at a loss for words to describe them, people had not placed the order they had confirmed. So when I started to complain about not knowing where my order was they quickly ordered the Millwork and had it FedXed overnight to the store. That must be cost effective. The moral of this tail. Never order anything from HOME DEPTO!!!!
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May 2021 by Johnnie Little
Great service real personal
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April 2021 by Jeff B.
Be prepared to wait 60 minutes+ for curbside pickup. It's useless in its current form. You'll eventually give up and go inside just to see 6 workers talking at the service desk.
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March 2021 by Ivory B.
Got reasonable customer service in some areas. Received very good customer service in hardware and appliances! Can't blame the store for customers who smell like weed; don't blame the store for customers who occasionally act out bad behavior and steal! I have observed the manager "Jeff" squaring things away!!!
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February 2021 by Warren D.
I don't love this store. Never have. Likely never will. Yet my most recent visit wasn't horrible, and I'm feeling generous, so three stars it is. The location is a plus, near the freeway, both on and off, which made it great for running in before work to grab the single thing I needed: bathtub caulk. The selection allowed for me to consider several options before choosing the one that dried the quickest. And really, for a 50 cent difference, isn't four hour drying better than 12? My biggest complaint about this store has always been the lack of customer service. I saw plenty of employees talking to each other, but no one spoke to me, save the cashier--who actually was pretty pleasant and efficient, so no complaints there. Though I really just wanted to use Self Checkout so I could be on my way quicker without waiting in line, but they were all closed. Sad face.
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December 2020 by Maria G.
THIS STORE HAS GREATLY IMPROVED We shop here frequently and it was generally not a great experience, but it was convenient. However, this location has really turned around in the past couple of months. I can only guess that it is under new management. It has gotten cleaner, more organized and the staff is MUCH friendlier and more helpful. Its great to see the turn around. Keep up the good work!
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October 2020 by Meghan Johnson
Beware of curbside pickup at the Milwaukee location - had to go in the store despite checking in on their app, texting & calling (no one answers the phone). Was very disappointed to find that my curbside order was open-box items without that info being disclosed and missing several items! Good luck if you need customer service
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July 2020 by Richard Skover
I have made repeated calls on a Thursday morning trying to get the flooring dept. No one ever answers in that dept. I'm calling Menards.
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May 2020 by Michael J.
How can this place be considered a hardware store? There is no service, many items missing on shelves or out of stock. This is an embarrassing product part of a multi billion dollar chain. I don't get it. Poor staff and management?
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May 2020 by Tom D.
Poor service! This place is understaffed! it's ridiculous. I went in to get a key and waited for 10 minutes only to find out the guy in line in front of me had been waiting even longer. I finally left.Last time I was at this Home Depot I waited in line to check out only to be told that they do returns at that counter they can't check me out and I should go to the garden center, when I went to the garden center they said somebody broke the keypad I would have to go to the other end of the store to check out. When I got the other end of the store the line was a mile long... To make things worse the one girl who was checking people out was trying to count big ceramic floor tiles with her 2 inch finger nails! She had to use her knuckles to work the cash register! This place is ridiculous. Such poor service! Avoid it if at all possible!Tom :(
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May 2020 by Ross Freshwater
Employees are not wearing masks and clearly have not been instructed on proper distancing during Corona Virus. They are all stepping up to within two feet of me, with no masks, at curbside pickup. Polite. But, there is clearly a failure by management to ensure shoppers (and employees) are kept safe.
