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February 2023 by PJ McVey
It's been an amazing experience for almost 7 years in a row...thank you for everything ???
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February 2023 by Tremiko Hale
The tax preparer, Shafaria was so professional and made us feel so welcome. She did an awesome job! She even gave us tips on how to prepare for next years tax season.
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February 2023 by mario hawkins
Good customer service but I feel they don't try hard enough to give you your maximum benefit amount.
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January 2023 by Ms Vanessa L Williams
Shay is the best ever I would highly recommend her to anyone lookimg for someone they can trust to do thier taxes the correct way.
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December 2022 by Kehonna Goodwin
Reasonable tax filing prices, great customer service, early advances. Thanks Jackson Hewitt.
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December 2022 by Mimi Renee
They were very nice. Flexible with my schedule and didn't seem irritated by me filing last minute
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December 2022 by Marshae Junior
Shay did an amazing job with my taxes. For it to be her first year she’s very personable and explains every step along the way. If she doesn’t know something she will figure it out before you leave or even offer a call back. People like her make filing taxes easy. No cap ?
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December 2022 by Tracie Williams
This is my first and last time using JH. The service was absolutely horrible from start to finish. Very unprofessional and under qualified tax prepares at each site. It started off with my appointments being cancelled twice at the last minute. Things happen so I understood that. I went to another site the preparer look at my taxes and say oh no what have I gotten myself in to. The other lady that came to help was telling her it don’t matter if she put my information in for my mortgage and taxes. Red flag there so I collected my items and still was willing to give JH a try. I went to a another site and the girl that was going to do my taxes look like she was still in high school. When she asked me questions she spoke so low I could not here her. She kept shuffling through my papers, look at the computer screen, shuffle the papers some more and finally called over another person. This lady stared at the screen, then my mortgage paper, squinted her eyes, kept going back and forth. I finally said you know what It does not seem as though either of you are sure what you are doing. Give me my stuff and I will leave. The lady that was called over said oh I know what I’m doing I own homes, I will do your taxes as soon as I’m done helping someone online. I decided to wait for her. She didn’t ask any questions, she kept shuffling through the papers and staring or scrolling through the computer screen. By this time I was uneasy about my taxes being prepared and was going to ask for them back. Before I could say anything she handed me a sticky note that had my return on it of what I was getting back. Since they were finished there was not much I could do. She printed my paperwork and it is filled with black streaks from printer, she didn’t staple anything. She just gave me the paperwork. I felt uneasy all night so Saturday I took them back to the site I originally was supposed to have an appointment with, but they cancelled on me. I explained the situation and asked for a seasoned preparer to look over my taxes to make sure they were done correctly. I was assured someone would and left my paperwork at that site. Needless to say no one ever looked at them, I could never speak with a manager and it took over a week for someone to find out where my paperwork was. They were in a drawer where the girl who assured me someone will look at them sat. There were more issues within this entire scenario, but you get the just of the horrific experience I had. I will never recommend JH to anyone nor will I ever return ever again. Every time I hear the radio ad I just want to call in and say this is the most unprofessional tax prepare service and if you want to avoid stress, frustration, and anger stay away. What the ad says is opposite of my experience. My taxes may be correct, but the way that preparer was acting I’m not sure and I will have this sickening feeling for a long time. There’s no need to reach out to anyone else anymore, I will just keep getting the run around and it’s not worth the stress. The only thing they seem to do without hesitation is charge me to prepare my taxes.even then I handed the preparer a voided check for direct deposit, she said oh we don’t take cash here, we don’t handle any money. I said this is nit cash it’s a check for my direct deposit information. She said oh yeah he he he. I just shook my head because that really topped it off. She proceeded to tell me Wisconsin do whatever they want to do they may or may not direct deposit it, don’t be surprised if I get a check in the mail. NEVER AGAIN WILL I USE Jackson Hewitt
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December 2022 by LaQuera Carver
My Services Was Excellent She Was Very Patient An Comforting I Felt Very Welcomed An She Also Had a Positive Attitude an Body Language I Will Most Definitely Bring My Services Back Thanks To. #Alexis☺?? Ketasha Was A Great Person To Talk to She Made Sure I Got All My Money Back as Well As Giving My Information About The Fast Way I Can Receive My Back Pay She Was a Great Help
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December 2022 by Latasha Campbell
My girl Shafaria (Shay)She get you in and outI loved her since her first day working for jhI would have never known she was newShe was the only one ☝️ in the officeGETTING YOU TOGETHERSHES DA BEST !!!! Jh keep winning y’allTwo yrs with them with excellent ppl and customer service keep up the good wrk
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December 2022 by Cpencer Benson
The lady there name ketasha she will get you right she will take her time and be there every step of the way this is my first time using a tax services i normally do it myself but with all the new deductions and things going on i didn't wanna meeeel
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December 2022 by Yaldiz Davis
I had a great visit to Jackson and Hewett ShaFaria was the most helpful she got me a great big refund and she made sure I got my Stimulus for prior years I would like for you all to give her a raise because she’s promised to get me the Big bucks on my State return as well because she’s great and she deserves it Thanks ? Yaldiz Davis
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December 2022 by Julia & Family “Days Of Our lyfe”
Shafaria was very knowledgeable and professional her personality make the tax filling experience lovely definitely will come back to see her
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December 2022 by Ramona Gillie
Shafaria Travis your awesome I truly Thank you for all your help you made sure I had alll my documents together and things were correct I truly appreciate you I recommend any and everyone to go to Ms Shafaria Travis to get your taxes prepared today
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December 2021 by LaVon Danae Gray
Very efficient, on time and my tax preparer got me the most she could squeeze out of them. Then I get most of my funds in a couple days.
